BUYER BEWARE!!!!!!! I purchased a used car from Spradley last week. Ryan and Sergio (new guy) were my salesman. I thought that i got a fair deal. The day after my purchase I was looking at the paperwork and saw a charge for $995.00 for SWAT. I went back to the dealership and asked them what it was. They added a stolen vehicle recovery plan to my contract during the negotiation process. They didn't ask me, didn't tell me about it, and I didn't sign up for it. Ryan, my salesman, blamed it on the new guy for not telling me about it. The finance person, Marc, tried to get me to sign the approval form the next day because he was supposedly 'out of them' when I bought my car the night before. A sticker on every car says that the system will be deactivated upon delivery or that you can purchase it as an option. Marc told me that it could not be deactivated and it 'comes with every car so you have to purchase it.' He also couldn't provide a phone number for the SWAT company so that i could call them myself. (I found it 10 minutes after getting home) Marc also told me that they would have to rip my car apart to deactivate the system. (Lies) I was furious and asked to speak to the sales manager. Tisha offered to give me 300 dollars back because she 'felt bad' that no one told me about the charge. She said that the dealership paid 700 to put it on the car so that's all that she could do. (Lie- It was already on the car from the original owner. The paperwork was in the glove box) After fighting with them for 2 days, threatening legal action,
and telling them that I would tell everyone what they did to me, Tisha told me that they had figured out how to deactivate the system on my car and would be cutting a refund check to my bank. Yesterday, I went to pick up a copy of the check. Tisha and Ryan were both there and saw me. Neither of them even said hello or acknowledged me. (Super classy way to do business) Obviously, they didn't like being busted. GO SOMEWHERE ELSE!!!!!! I would have never known if I hadn't looked at my paperwork the next day. It makes me angry to know that this is how they do business and I can't help but wonder how many people have been ripped off by this scam. I feel bad that I trusted them and gave them my business. Don't make the same mistake that I did.