Spreen Honda Loma Linda

I have been coming to Spreen Honda 2 years after I purchased my 2006 Honda Accord from Rock Honda of Fontana over 7 years ago. Spreen Honda has always done right even when their employees have a made purchased my 2006 Honda Accord from Rock Honda of Fontana over 7 years ago. Spreen Honda has always done right even when their employees have a made major insulting mistake. I have only had minor repair completed (oil change, light bulbs replaced, fluid check, and etc) at Spreen Honda since Rock Honda attempted to take me for a spin over 5 years ago. Spreen Honda almost lost my business when one of their Express Lube employee's insulted my husbands intelligence by arguing with my husband that my Honda Accord did not have a serpentine belt as it was a timing belt. Of course my husband, a heavy equipment mechanic, argued back and finally just shrugged it off because the pathetic little man would not listen. We left my car for the usual oil change, came back, paid and left. Almost home I noticed that my oil life was still at 5%. Now, I was HEATED!!!! Went back and my husband, who does not usually become upset, demanded to speak with a manager. Of course, all the regular service adviser's came out and inquired to the problem. My husband explained the argument earlier with the little man as well as not making sure all was taken care of with the car before leaving. Then Jim, the service manager I believe, walked outside and inquired to the problem and stated he would take care of all the problems. He fixed the oil life information and stated he would make sure to address the little man, since my husband was not only right but the little man should not have argued with my husband at all. Jim, as well as the other advisers, were apologetic and Jim put a free oil change on my account (I used it 4 months later, he kept his word). Well, I kept returning to Spreen and never had another problem. However today was even better than usual. Called service dept and spoke with Rick. Husband informed him my car needed the following replaced: serpentine belt, oil change, ALL fluids flushed; head lights revitalized, tires rotated, and any other minor service. Jim priced quoted us and provided 10% off. The price would be under $700. Perfect as my perfect car has 130K miles on it and needed a little lovin' (I LOVE MY CAR!!) Get to Spreen and meet Rick. See a "#1 service adviser" cup on his desk and of course have to hassle him to make sure to take care of me. He said he would. Well, when you have a major service work worth over $300, Spreen Honda will give you a loaner car for a the time. I inquired and Rick informed me Enterprise was closed on Saturday, so he was unable to get me the car. He asked another service adviser about car rental and that guy was just rude (don't know name but must be related to little man) Of course, Rick was extremely apologetic; however, I of course told him he needs to turn the cup in for a "#3 service adviser". LOL But he was empathetic with us and seemed to care and attempted to assist us with a drive where we needed to go. We declined the offer, but dropped off the car for some needed lovin'. Rick said the car would be ready before closing at 5pm (it was 1230). Later, Rick calls and says the car is in great condition, but just needs to also have the back brakes replaced too. Of course, price is a bit high as my husband usually changes it for much cheaper, so we decline. Rick says the car will be ready soon than. Calls back in less than an hours and says car is ready. It was less than 2 hours and car was ready! Perfect!! We get there and greeted by Rick. He explains all details, and we go to the "damage counter to pay". I ask Rick, what the damages are and he states $575 for all the troubles with the loaner car. (Let's just say when we dropped off the car, we had to drive illegal and Rick felt bad when we left.) I was so happy to pay and saved almost $125...on top of the previous discount he was already going to give me! Rick, YOU ROCK!!!! We only buy our cars from Spreen and def only use Spreen Service Dept too. I highly recommend them, especially Rick! More

I never like going to Dealership anymore since internet was all you need without talking to salesman, if you know what i mean...Just too much hassle they offer you all kind of sweet talk,soda , coffe and e was all you need without talking to salesman, if you know what i mean...Just too much hassle they offer you all kind of sweet talk,soda , coffe and everything that will make you comportable, Anyway I went to this Dealership and met this guy John Awabdy mild spoken guy and told him I am interested with that Honda Pilot '07. I asked if I can test drive it? So we drove to the freeway and back. Next seating down and figuring out numbers is another step, He's pretty straigt forward and I am seriuos customer and We went back and fort with the numbers, He knows where the numbers coming from and explain it well, I was satisfied and buy that Pilot. Well, you don't need to take my words. Go try it yourself. Thanks John. More

My worst car buying experience ever. Used True Car to search for dealer quotes since I wanted a haggle free car buying experience. Since I had received the lowest quote from Spreen, they assured me that search for dealer quotes since I wanted a haggle free car buying experience. Since I had received the lowest quote from Spreen, they assured me that the quote was good and that they would sell me a car with no dealer add-ons or additional expenses (other than sales tax and lic/reg). They didn't have the color I wanted on site but said they had access to one and would bring it over once I was there in person. I called to verify that quote was for the car in the color that I wanted a NUMBER of times before driving the 50 miles to Loma Linda. But once I arrived I was told that they would honor the True Car quote ONLY if I buy the almost $4k in add-ons (a security system and the Finishing Touch exterior sealant). When I refused, they did offer to honor the quote but only for a car in a different color (one they had many of in stock). It was a total bait-and-switch tactic. I did not purchase a car from Spreen. More

Bought a couple vehicles from this dealer, got rid of them rather quickly because this was an experiment for me since I had owned so many toyotas. What I learned was "if it aint broke, dont fix it" mea them rather quickly because this was an experiment for me since I had owned so many toyotas. What I learned was "if it aint broke, dont fix it" meaning, I should have stuck with TOYOTA. 1st honda, used accord needed $400 worth of work shortly after purchasing, work I had never heard of before, according to the service guy (whom interestingly enough drove a toyota as his personal vehicle). 2nd vehicle had serious wind noise as reported on edmunds.com. I immediatley went BACK to a toyota & was satisfied again. Experiment was a failure! Now I get nothing less than HARRASSED by SPREEN HONDA with marketing letters/phone solicitations, etc! I DO NOT RECCOMEND HONDAS & DEFINITLEY NOT SPREEN! More

I took my 2004 Honda Accord in for service, a recall and some other maintenance that was recommended when I had the oil changed in July. A problem was found with the radiator and Brian Rhoades (Service Adv some other maintenance that was recommended when I had the oil changed in July. A problem was found with the radiator and Brian Rhoades (Service Advisor) called and sent pictures of the problem. We had the recommended work done picked up the car that day and drove it home. In the evening my husband found radiator fluid on the floor of our garage. Talked with Brian the next morning regarding the problem. He had us call Direct Towing to pick up the car and take it to the dealership. A problem was found with the new radiator. So I would not be without a car for the day, a rental car was given to me. This was all paid for by the dealerships service department, the tow truck and rental car. My car was ready by the afternoon with no charge to me. I am so pleased with the service I have received from Spreen Honda!! I bought my Honda at Spreen and have had all maintenance done there. They have always gone above and beyond to keep me happy. Brian Rhoades has been very helpful as all the service advisors are at Spreen. Thank you Spreen Honda for your exemplary service once again. More

My wife and I cannot say enough about Spreen Honda and our sales person Natalie. We walked in looking to buy an Accord Plug In Hybrid in a month or so and walked out with the car. Negotiations were not our sales person Natalie. We walked in looking to buy an Accord Plug In Hybrid in a month or so and walked out with the car. Negotiations were not about "winning" but reaching an acceptable deal. I was offered a fair value for my trade in, which I accepted. Typically I would rather get a root cannel instead of buying a car but Spreen and Natalie made it painless. I will definitely be recommending both to friends who are in the market and will be returning when we are in need of another car. More

Spreen Honda was an amazing experience for us. Sales rep Frank Lopez was amazing and really had our best intrest at heart.100% recommendation.Ill be going back to Spreen Honda for all our vehicles. If you g Frank Lopez was amazing and really had our best intrest at heart.100% recommendation.Ill be going back to Spreen Honda for all our vehicles. If you go in ask for Frank Lopez. More

Gabriel helped us out sooooo much he went beyond our expectations..... Best dealership of three I went to (riverside the worst).... Gave us the best Internet price no haggling and got in and out of fina expectations..... Best dealership of three I went to (riverside the worst).... Gave us the best Internet price no haggling and got in and out of finance within 30mins couldn't ask for a better buying experience. Thanks again!! I recommend everybody to work directly with Gabriel top notch salesmen More

This dealership is very unprofessional and deceptive. Went to buy a Honda Civic 2010 July 14 2013. After a test drive and checking out the car I asked the salesman (James M.) if he could swap the wheel c Went to buy a Honda Civic 2010 July 14 2013. After a test drive and checking out the car I asked the salesman (James M.) if he could swap the wheel coverings. The rims were rusted and my wife wanted different wheel covering. He ok'ed this with the promise of a full tank of gas and the car fax. Asked again 20 minutes later James M. said yes it was a done deal. We went to negotiate the price of the car and this man kept running back and forth between us and the sales manager Matt. Came back after the seventh visit to Matt office with a price that was about average with the other dealers in the area. Things changed dramatically when we offered to pay cash. James M. reneged on all of his earlier promises and treated us like we were criminals. He did offer to honor his promises if we financed. He said the sales manager was being a jerk that day and he had no options. We left. I find it hard after talking with some ex-customers of spreen that they would warrant a 5 star rating. Cross checking some of the names some of these happy 5 star raters are employees of Spreen. They play the game well. Beware of this dealer. More

This was the best car-buying experience we have ever had. The response time to my email was speedy. My husband and I were dreading having to go to any car dealership in anticipation of a lengthy, exhausting, The response time to my email was speedy. My husband and I were dreading having to go to any car dealership in anticipation of a lengthy, exhausting, and exasperating negotiation. However, after reading the glowing reviews about the "no-pressure" business ambience at Spreen, we trooped down to Loma Linda with our young kids. THE GLOWING REVIEWS RANG TRUE! Our first impression was certainly positive, what with a Honda employee guiding my husband to park safely at a space. We were greeted by Daniel and directed to a spacious waiting area with a children's section which was clean, well stocked with books and toys and with a big screen TV. I opted to stay with the kids while my husband went to the lot. He said that Daniel showed him the vans he liked without voicing any sales pitches. After my husband picked an Odyssey he liked, Daniel brought it out of the lot and parked it in front of the office so that my kids and I could inspect it ourselves. It was followed by a test drive, again devoid of any sales talk/pressure. Daniel did all the legwork after that. He worked with our budget without pushing options; a "no, thank you" was simply accepted. Stephanie finished all the paperwork and explained their content concisely and in a friendly manner. We highly recommend Spreen Honda at Loma Linda and will definitely go back if we ever need another car. Thank you very much, Daniel and Stephanie! More