Spreen Honda Loma Linda

This is my second vehicle purchase from Spreen Honda in 2 years and I've dealt with customer service regularly... Everyone at Spreen Honda is friendly and knowlegable, I bought my Honda from Amanda this time years and I've dealt with customer service regularly... Everyone at Spreen Honda is friendly and knowlegable, I bought my Honda from Amanda this time, she was great!. I have purchased 6 new vehicles over the last 12 years and would highly recommend this dealership over all others. The sales department is always friendly, honest and will work to get you the best deal fast so you don't have to spend the full day at the dealership. As for the service department, They will get you in and out with quality service. I received everything promised by Spreen Honda and would never go anywhere else again. Spreen Honda doesn't play games-these people actually care about you and your vehicle More

I purchased my new INSIGHT EX at DCH Honda of Temecula one week after my experience at Spreen Honda, and was able to get the price I wanted for my trade and a great price on the car. My experience with S one week after my experience at Spreen Honda, and was able to get the price I wanted for my trade and a great price on the car. My experience with Spreen Honda was a disaster from the get go. I work as an accountant, and I know the intricate details of a lease contract and how they work. First off, Spreen Honda would only pay off my trade (2006 Ford Taurus SEL in excellent condition with 110,000 miles)which was about $1800. When I was finally able to negotiate the Kelly Blue Book trade in value ($3,800) for my car, I was suddenly told they had mistakenly used last years lease rate (.00011) or .26% to calculate my payment instead of the current lease rate of (.002) or 4.8%. If they were using the lease factor they claimed they mistakenly used, my lease payment should have been around $180/month instead of the $266/month they quoted me. Once they calculated the correct lease factor, the payment jumped to $304/month. Dishonesty abounds, and all this after my wife and I sat in the showroom for over two hours waiting to work out a deal. As an apology for NOT WILLING to make a deal and making us wait and wait in the showroom, we got a $25 Target gift card. When I got home, I re-ran my figures and came to the realization that Spreen Honda was rolling the equity of my trade ($2,000) back into the lease price of the vehicle. As an executive at the GM assembly plant in South Gate, my father did alot of business with Bob Spreen back when the Spreen family owned a Cadillac dealer in Downey. It's very sad to see what has become of the Spreen family business after my experience. Spreen claims to have never lost a deal over price. Well, not only did they lose my business, they've lost a customer for life. More

After years of bad experiences with this dealer, it was out intent to just look and purchase elsewhere. However,Steve Douglas was an excellent salesman, went beyond the call of duty to answer all of our q out intent to just look and purchase elsewhere. However,Steve Douglas was an excellent salesman, went beyond the call of duty to answer all of our questions or get us the answer. There was none of the 'usual car salesman' act that is a huge turn off; just straight talk and lots of effort. His sales mgr, Rick and Pete in finance were equally helpful and very customer service oriented. In fact, it was a total 360 degree difference in our past experiences. Clearly they have started paying attention to customer service issues. Steve Douglas was just exceptional. We were his first sale and we couldn't have been happier to be just that. He really worked on our behalf. The follow up in the days after the purchase were just as nice - from Steve, Rick and another individual. Yes, we would recommend Spreen and Steven Douglas to others (and already have). Jorge and Terri Carlos More

What an enjoyable experience. My wife and I were referred to Spreen Honda from a neighbor who had purchased their last four vehicles from them. I can see why. So much better than any other vehicle purchase e to Spreen Honda from a neighbor who had purchased their last four vehicles from them. I can see why. So much better than any other vehicle purchase experience we have had in the past. Our salesperson Amanda was so informative. Mike in Finance got us the rate we expected. Tony Lopez the Sales Manager was incredibly gracious. He made us feel welcome and you could see genuinely appreciated our business. That meant so much to us! We will definitely be back! More

My experience with Steven and Derek are all 5's, but I cannot say the same about the other sales folks there. Funny Thing: what struck me as odd, is that Steven was the only one wearing one of those blue cannot say the same about the other sales folks there. Funny Thing: what struck me as odd, is that Steven was the only one wearing one of those blue Helpful Honda Dealer blue shirts, the rest wear wearing black hoodies and I actually felt a little intimidated by all the gang types hanging around the dealership (Hey if I've gotta register to submit a review, I may as well be honest here). I hate wasting time at a dealership and Steven and Derek made my experience a good, quick one. Price rated 3, because it was an acceptable deal, but price was not the primary reason I was there. Lets face it, its a car, I don't get emotionally attached to a car, nor am I overly swayed by the initial car purchase experience. Lets see how well they do over the next three years... More

I just bought a CR-V 2011 from Spreen Honda. My brother found out about Spreen from the internet. And we decided to go there after emailed Spreen and received a quick response from Vu. Customer service i found out about Spreen from the internet. And we decided to go there after emailed Spreen and received a quick response from Vu. Customer service is great. Jameson (the salesman) is helpful and wonderful. The whole team made the purchase went smoothly. I'm glad that we went to Spreen Honda for my new car. (I like the good, clear view in the driving seat. My family likes the comfort of the CR-V whenever they hop in for a ride, especially my niece and nephew). I surely will recommend Spreen Honda to family and friend if any considers buying a car. More

Thanks to Jameson and Vu. Purchased the Black Civic LX-S I wanted and with NO hassles. You guys worked to get my business and I appreciated it. When I need another car I am definitely coming to Spreen Hon I wanted and with NO hassles. You guys worked to get my business and I appreciated it. When I need another car I am definitely coming to Spreen Honda. Again, thank you for making this a pleasurable buying experience. More

My husband is in the military and we just returned to the States after being stationed overseas for 3 years. We used our financial institution to locate Honda dealerships that were participating in on-line States after being stationed overseas for 3 years. We used our financial institution to locate Honda dealerships that were participating in on-line sales with our particular bank. The base that we are stationed at is in a remote location where the nearest Honda dealership is approximately 90 miles away. My husband had been communicating with Vu (the on-line salesperson) all week and we were pleased with the quote that we received. We had secured a pre-approved loan prior to searching for the vehicle. So with the dealership check in hand we made the 90 mile trip to buy the car. When we arrived we were greeted by Shane, the salesperson, and after learning that we had been communicating with Vu and we were serious about buying, he ushered us in to begin the paperwork process. He started by highlighting a form and asking us to fill it out. He stated that it was "the law" and that the government needed to know where the money to buy the car was coming from. We noticed that the form that he wanted us to fill out was a credit application. We had explained to him at the beginning of our paperwork process that we had a check and that we would not need to finance the car. He insisted that we complete the form even though we had a check "because I don't have any other forms" to input the information in the computer. My husband filled out the form but did not write in his social security number or sign it. Shane then put some of the information in the computer and then went off to speak to another co-worker. The co-worker (I forgot to write his name down) came to speak to us and he explained that it was their company policy to obtain the information that they were requesting. I explained to him that we had a check from our financial institution and that they would not need to run a credit check since we were not financing the vehicle. He then replied that they (Spreen Honda) would need to contact the financial institution in order to ensure that the check was valid. I explained that our bank had representatives available 24 hours a day and that it would not be a problem. My husband even called a representative from our bank (United Services Automobile Association or USAA) so that Shane and his co-worker could speak to her. Needless to say, they disappeared for a few more minutes and never spoke with her. They returned with some figures for the car, but when we compared them to the figures that we had come up with, they did not match. We had already calculated tax, title, license, as well as document fees using the California DMV website and the final price that they quoted us was over $300.00 more than our calculation. After a few more minutes (which totaled over 2 hours of wasted time) of watching our salesperson input stuff into the computer and then get up and talk to his co-workers, they finally said that we could complete the sale in finance. They said that the total could be fixed once we got to the finance office. Once we got into the office, Mike, the finance manager, again attempted to have us fill out the credit application. He told us that it was company policy and that we would not be able to take possession of the vehicle until they ran our credit. My husband called USAA once again and the representative tried to explain to Mike that the loan approval letter and dealer electronic check should have be sufficient. She had explained to my husband and me that the dealership would be given a tracer for the electronic check and that it would be proof that the money was in the bank. The whole time that we were in the finance department another co-worker named Derek would poke his head in (from the office next door) and tell us that they needed to make sure that we were who we said that we were and that we would not be able to take the vehicle home that day unless they ran our credit. I then asked Derek if we left the check, once it cleared were they willing to deliver the car to us so that we would not have to drive another 90 miles and he said no. Mike was not willing to listen to what our bank representative was saying. He went so far as to tell us that we could leave. So that is exactly what we did. In the end we wasted over 3 hours with them. If they had initially told us that we would not be able to take possession of the car without a credit check, we would have left immediately. We contacted the USAA online vehicle purchasing program agent to give a formal complaint against this particular dealer. I notified them that I would be filing a formal complaint with USAA so that they can warn other military members about the potential scam that Spreen Honda is attempting. I also plan on filing a formal complaint with the Honda Corporate office. I understand that Spreen Honda is concerned with getting paid for the vehicle before it leaves the lot, but in my opinion they "low-balled" us with the attractive price in order to get us in the door. They then attempted every tactic in order to finance us so that they could get what they could out of us. When they realized that we had done our homework and that we would not give in, they knew that they had to get rid of us somehow. The price that they had originally quoted us was too good to be true. As stated earlier, my husband and I had just gotten back from a tour overseas so we needed a vehicle, cell phones and a place to live. We are contemplating buying a house and would not allow unnecessary credit checks to be run. At the beginning of the process, Shane, the salesman, said that since we were a military family he was going to give us the best deal possible. If this is the best deal that Spreen Honda can give a military family we will be sure to pass on (to other military families in the area) what kind of deal we received from this dealership. More

my name is Lam Phan, i bought 2011 honds fit one week ago over all was good,i took the car home that evening because it was dark i had no chance to touch those feature in the car until the next morning i fou over all was good,i took the car home that evening because it was dark i had no chance to touch those feature in the car until the next morning i found the passenger seat cover was torn i call the dealer and brought it to them,they told me that my fault they do not fix it that really shock me,anyway this is my second grand new car from Honda i like it but never in my life that i will buy nay car from Spreen Honda of coure all my families and friends will do the same thing because they all were surprise that the dealer did not fix that for me More

Brenda Porter was excellent- very good interaction with her. She has a nice way about her- doesn't have that odd personality that many in the car business have. Trisha Macgee in internet sales referred h her. She has a nice way about her- doesn't have that odd personality that many in the car business have. Trisha Macgee in internet sales referred her to me, and I thank her. Trisha was very helpful. I told Brenda that this was the first time I ever left a new car transaction and felt good about the experience, price, and product. it was a relatively quick transaction. I am thinking about buying a ridgeline in the next 6 mos to a year. I wouldn't go anywhere else for a new Honda. I live 100 miles away and it was worth the 2 hr drive. Also, I would recommend Spreen/Brenda/Trisha and Mike (in finance) to my friends without hessitation. If you are an informed consumer, and you want the best price- this dealer is the best that I have delt with (and I have bought many, many cars over the years). thanks, Mike and Nadia More