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184 Reviews of Springfield Acura - Service Center
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September 19, 2012
Good, quick, accurate service. Friendly employees who always smile. Would return and would refer friends and family. Picking up my car was very quick. I wa sin and out in less than 4 minutes. always smile. Would return and would refer friends and family. Picking up my car was very quick. I wa sin and out in less than 4 minutes. More
by monicapinto
September 05, 2012
Always a pleasant experience. Respect for the car owners is apparent in the service department. Would be helpful to provide an approximate wait time when I make my service appointment. Thanks. is apparent in the service department. Would be helpful to provide an approximate wait time when I make my service appointment. Thanks. More
by Laurie Germain
Employees Worked With
Quay
August 04, 2012
Sandro in service was great, he took good care of me and my tsx, very courteous and professional, it's good to see people who cares about doing the right thing, rather then just try to get through the day, my tsx, very courteous and professional, it's good to see people who cares about doing the right thing, rather then just try to get through the day, thanks Sandro More
by Nelson02
Employees Worked With
Sandro
July 27, 2012
Sandro and Jonathan were awesome. Explained everything in detail and couldn't have benn nicer. These guys rule. Also, the tech who preformed the service was nice enough to take the time to answer my que in detail and couldn't have benn nicer. These guys rule. Also, the tech who preformed the service was nice enough to take the time to answer my questions. I will be back without a dought. Thanks Sandro and Jonathan! More
by 2008RDX
July 18, 2012
I gave Sondo the excellent rating because his service was superb. He told me what you were going to do to repair my car seat and he delivered 100% on his promises. superb. He told me what you were going to do to repair my car seat and he delivered 100% on his promises. More
by John Boyle
July 13, 2012
Jaime always takes care of me and my car and I always leave Springfield Acura satisfied with my experience and work done to the car. It's what keeps us coming back. I always have the pleasure of workin leave Springfield Acura satisfied with my experience and work done to the car. It's what keeps us coming back. I always have the pleasure of working with Jaime. More
by Finky716
Employees Worked With
Jaime Manay
February 10, 2012
I bought a certified pre-owned acura from this dealership, and when I brought my car in for service, just one month later, I was told that my car was not certified and had zero warranty!! I was to dealership, and when I brought my car in for service, just one month later, I was told that my car was not certified and had zero warranty!! I was told this after signing and confirming all the paper work for all the warranties that my car has. Gaylord was rude to me, did not answer my phone calls, and when he finally did answer, he gave me a nasty attitude. Springfield Acura is the biggest scam. I brought my car to a different dealership, and was told that nearly half the parts on this car don't even have the original VIN number on it - most didn't have the VIN number at all! When this dealership checked my coverage, they CONFIRMED that my car IS in fact a certified pre-owned acura! However, the morons as Springfield Acura retracted all my coverage, thinking I wouldn't find out. Unfortunately for them, I have all the paperwork and will be contacting my lawyer and the better business bureau. I do NOT recommend springfield acura, unless you're looking to get ripped off! More
by cmw11
Employees Worked With
Gaylord
October 07, 2011
I am have 2006 Acura TL for last almost 5 years. Last 2/3 weeks I experienced: 1. Unusual bumps while driving 2. Sudden forward push when gas paddle is released. I check with Acura about any recall, whi weeks I experienced: 1. Unusual bumps while driving 2. Sudden forward push when gas paddle is released. I check with Acura about any recall, which was not the case. As per the suggestion from Acura, I took my car to a dealer (Sept 2011), Springfield Acura NJ (the Dealer). The Dealer has serviced my car since purchased, except first servicing. Last routine servicing was performed on July 28, 2011. That time only oil was changed as rest of all (breaks, tires, all fluids and others) were in good shape as per the written report. During this visit on Sept 1, 2011 (35 days after recent servicing) Mr. Darren DeMatto was assigned to my car as Service Consultant. After 90min of investigation, costing me $128, Darren came up with following findings: 1. My car needs rear wheel replacement as they are in bad shape 2. All tires need re-balancing 3. Power steering fluid is in very bad condition and need replacement. I was shocked to hear that as 35 days back with 1000 miles less on my car, every thing was good. In such a short period how can so many thing go wrong? When asked this Daren said, I should have rotated the tires last time and probably rebalancing was required. During all previous servicing, the Dealer suggested required servicing and/or part replacements proactively. But during last serving nothing was suggested to me, on the contrary, it is documented that all was good. Because of the Dealers negligence today my car is in bad shape and needs $1000+ replacement / servicing. All this time Mr Darren showed “who cares” attitude. I asked for the manager, Mr Jaime Manay. He was off that day and expected back to work on Tuesday Sept 6, 2011. I called Jaime 3 times since Sept 6, 2011 and left 3 voice messages. He did not contact me as of now. Such a negligent and careless service was not expected from authorized Acura dealer. What’s the difference between $20 / 10min oil change place and Acura dealer? More
by khinge
Employees Worked With
Darren DeMatto
October 19, 2010
I have never been disappointed by the service I have received at Springfield Acura since the first day I took my car there...Victor Rodriguez is a pleasure to work with and he always makes the visit a w received at Springfield Acura since the first day I took my car there...Victor Rodriguez is a pleasure to work with and he always makes the visit a wonderful experience along with Jessie who makes sure the loaner is good for me. I was at the point where I never wanted to have my car serviced with Acura ever again until I came to Springfield Acura and I can say that no matter what my car needs I will make sure to bring it to Springfield Acura only. More
by delicia
Employees Worked With
Victor Rodriguez
October 15, 2010
I had an issue with my battery and without a scheduled apppointment, the service team at Springfield Acura did a great job in responding and rectifying my problem. The staff was courteous and provided re apppointment, the service team at Springfield Acura did a great job in responding and rectifying my problem. The staff was courteous and provided regular updates concerning status with the car. I will continue using Springfield Acura for my MDX service needs. More
by mvilarino
Employees Worked With
Victor
