Springfield Acura - Service Center

I purchased a 2010 TSX w/Tech from this dealer in March and went to have my first service (Oil Change) a few weeks ago. In addition, one of my chrome pillars seemed to be defective and they looked at it wh and went to have my first service (Oil Change) a few weeks ago. In addition, one of my chrome pillars seemed to be defective and they looked at it while they changed my oil. Without hesitation they scheduled a new appointment (a few days later to order parts) and hooked me up with a new ZDX w/tech for a loaner while they replaced the part for free. Car looks and feels great! The service was dead on and I was treated with respect throughout the whole experience from all employees (valet, service manager, Chris, etc.). I will continue to service my Acura at this dealership in the future! More

This service department is the finest I have ever dealt with. My only negative criticism is that the prices are too high; nevertheless, the service reps & management usually offer a discount, and have eve with. My only negative criticism is that the prices are too high; nevertheless, the service reps & management usually offer a discount, and have even performed work with no charge on occasion. This department does deserve the highest rating I can give it. I travel very far out of my way to have my car serviced at this facility, and I will continue to do so as long as the quality of service remains as it is. More

Dealership is very responsive to all requests. I was able to get the appointment when I wanted it. Service people met me @ the door. The dealership is once again washing the cars on premises after service ap to get the appointment when I wanted it. Service people met me @ the door. The dealership is once again washing the cars on premises after service appointment instead of having to take it to another location after the appointment. More

My service experience at Springfield Acura is always extremely positive. The service managers always take the time to explain the repairs needed, the waiting area and showroom are clean, quiet and cond extremely positive. The service managers always take the time to explain the repairs needed, the waiting area and showroom are clean, quiet and conducive to a pleasant waiting experience whether I want to watch TV, talk on the phone, or work on my computer using their wireless access. More

My family is on its 5th Acura vehicle from Springfield Acura. Besides the great sales staff, we really appreciate the Service Department staff. They are always courteous, helpfull and knowledgeable. It is Acura. Besides the great sales staff, we really appreciate the Service Department staff. They are always courteous, helpfull and knowledgeable. It is always a pleasure coming to this dealership for whatever the reason. More

I had a very welcoming feeling entering the service area. It was my first time since buying the car and speaking with Victor was like talking with a friend. He shared what was going to be done and how long It was my first time since buying the car and speaking with Victor was like talking with a friend. He shared what was going to be done and how long it would take. He offered a free car wash (which I wasn't expecting and was pleasantly surprised). Then he guided me to the waiting area. The service was actually completed in a shorter time frame than mentioned initially. That was helpful. This first experience made me feel like bringing the car back for the next service would also be pleasant. More

Just wanted to let you know that the service at Springfield Acura is outstanding. I bought 4 new tires last month for my care and one tire was punctured last week. I called them and they took me Springfield Acura is outstanding. I bought 4 new tires last month for my care and one tire was punctured last week. I called them and they took me immediately. Replaced the tire under warranty and balanced the tires for me. I continuously receive top notch service from them. Tom Wiggin 4 Inverness Court Short Hills, N.J. 07078 swhwig@aol.com More

I have worked with Mr. Walker on two other visits and all three times he has been extraordinarily prompt, friendly, informative, and helpful. The dealership has an overall feeling if friendliness, even from three times he has been extraordinarily prompt, friendly, informative, and helpful. The dealership has an overall feeling if friendliness, even from the people you are not working directly with. They provide a clean and comfortable waiting area with food, drink, and television while your car is being serviced. I would definitely recommend this dealership for service. More

The whole experience was top notch from begining to the end this by far is the best Acura dealership that I have been to and I will continue to have any work that is needed done at this dealership from now end this by far is the best Acura dealership that I have been to and I will continue to have any work that is needed done at this dealership from now on. Victor Rodriguez set the presidence with excellect customer service skills he is marvelous and a credit to the dealership. More