Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
184 Reviews of Springfield Acura - Service Center
Sort by
March 01, 2010
Service was excellent. Wasn't pushed to do any service. Called back and had it done anyways. Had a loaner and following day to return i was stuck in traffic. Called them and they said to come in later so Called back and had it done anyways. Had a loaner and following day to return i was stuck in traffic. Called them and they said to come in later so i wasn't late to an important meeting. They've switched to in house car washing and it was excellent, unfortunately it rained that day and it went to waste. More
by lillui
Employees Worked With
3
February 28, 2010
I have leased Acuras for the last 10 years. I have had good experiences at all three of the dealerships I used. Springfield Acura definately takes the gold medal for service. Their Service department is good experiences at all three of the dealerships I used. Springfield Acura definately takes the gold medal for service. Their Service department is easy to work with, thorough and focused on making sure the customer experience is great. Jamie, Andreas and the rest of the team are always helpful. I would recommend the service, the vehicles, and the overall experience to anyone. More
by martygmd
Employees Worked With
Jamie, Andreas
September 13, 2009
This dealership is terrible for service. I've brought my car in for routine service as well as issues with the breaks. 50% of the time the car came back worse than when I brought it in. Most recently i had car in for routine service as well as issues with the breaks. 50% of the time the car came back worse than when I brought it in. Most recently i had basic service (oil change and wheels rotated) and they only put 2 lugnuts back on 1 was so lose it was basically falling off. The customer service people only care about getting 5's on their "survey" but dont care about whether your car is actually fixed. As for the actual mechanics, it doesnt seem like they know what they're doing., More
by bpcity76
Employees Worked With
Most of the customer service reps
November 29, 2006
bought an RSX-S there a few years ago. I attempted to get the car serviced there because it was grinding 3rd gear bad. All i needed was new synchronizers. Idiots working in tech dont know how to do that so t the car serviced there because it was grinding 3rd gear bad. All i needed was new synchronizers. Idiots working in tech dont know how to do that so they just get a new transmission from japan which costs $$$. Anyway, they "diagnos" my car for $90 and say that the clutch is a "wearable" item and since it is worn, its not under warranty cuz that apparntly broke the synchro's SOMEHOW....my clutch is working perfectly and doesnt slip at all. Talked to a local mechanic friend and we both decided its complete xxxxxxxx, they are just xxxxx and dont want to deal with the problem or pay the money to fix it. Since then i have read and heard many problems about this place. However, they were kinda friendly, so i gave them a 5 there, but dont be blinded by their affable veneer!!! oh and i forgot to mention that i talked to a receptionist to make a service appointment for a day, on that day, i showed up and the xxxxxx behind the counter told me that i didnt have an appointment. i told him about when i called and said that the receptionist probably forgot to schedule it....what...? isnt that what she gets paid to do..? anyway i had to come back a week later to realize that i wasnt under warranty. they do have a nice big screen sony tv in the waiting room where u sit while ur car gets serived. but they could easily afford that becuase of the people they constantly rip off. anyway, i can write a novel on how bad these guys are, but the point is, DO NOT SHOP AT SPRINGFIELD ACURA. GO TO ANY NEIGHBORING DEALER LIKE THE ONE IN DENVILLE OR MONTCLAIR. AVOID SPRINGFIELD ACURA!!!!!!!!!!!!!!!!! (questions or hate mail can be sent to orangebroccoli5@gmail.com) More
by dntshpatsprngfldacra
