Springfield Acura - Service Center

A Service Advisor was very nice and helpful, he gave me an excellent service and a good price it is worth it to go far away. an excellent service and a good price it is worth it to go far away. More

The service we received was exceptional, the registration process was lengthy because Jamie was by himself. We rated the service highly because despite the short staffing during this process, Jamie mainta process was lengthy because Jamie was by himself. We rated the service highly because despite the short staffing during this process, Jamie maintained a very professional attitude and demonstrated exceptional customer service. Philip and irma Anderson More

Mislead by this dealer and not fulfilling the commitment which otherwise is suspicious sales . Bought Certified Vehicle from this dealer and when time came to execute certified vehicle warranty, dealer d which otherwise is suspicious sales . Bought Certified Vehicle from this dealer and when time came to execute certified vehicle warranty, dealer deny that they sold a certified vehicle to me. This vehicle was advertised certified and bought certified but Dealer refuse to acknowledge dealer signed certified check-list and Acura certified booklet as proof of buying a certified vehicle and also mentions that advertising "Certified" does not mean they sell it certified. Called this dealer few times to sought out this issue, they kept tossing me from one person to another and no one was able to tell me how do they authenticate a certified vehicle!! When booked the vehicle for service I mentioned what is the problem with the vehicle. When I took it to dealer on service date, the service manager refused to take the vehicle giving lame excuses like they do not have technicians to fix problems with this vehicle, they only have technician to change oil and look after minor stuff. PATHETIC!! Acura client services has been worse then the dealer. Long story short.. I have been sold a faulty vehicle by this dealer at premium pricing and not the dealer or ACURA want to resolve this issue. Be EXTRA EXTRA EXTRA careful when you buy certified vehicle from this dealer, ask how they authenticate certified vehicle, have it signed and sealed by them and at the sametime contact Acura client services from dealer office to complete any transaction. You cannot trust this dealer! More

Always a pleasure to have my car serviced at the Acura Dealership. Everyone is so cordial and never a long time to wait. Thank you for your service. Shirley Ann Paul Dealership. Everyone is so cordial and never a long time to wait. Thank you for your service. Shirley Ann Paul More

The customer service was wonderful. I just wish I could have left without spending close to $1200, but, if the work was necessary, then it had to be done. have left without spending close to $1200, but, if the work was necessary, then it had to be done. More

Everyone was fantastic, from the loaner car to solving our oil leak problem. (My fault for not having an oil change done at springfield acura.) 45 minute ride or not, we are always coming back to have s our oil leak problem. (My fault for not having an oil change done at springfield acura.) 45 minute ride or not, we are always coming back to have service done with you. Thanks again for all of your help with our no start situation and the oil filter leak. Mike and Dawne More

I have had three separate visits to the Springfield Acura service department and each time the service has been top notch. I've worked with Sandro each time but have also been greeted by others in the dept service department and each time the service has been top notch. I've worked with Sandro each time but have also been greeted by others in the dept as well. These guys really do a great job. Exceeding my expectations each time. More

My car was due for a service check. I was given an appointment within a few days. When I arrived, I met with the service rep without delay. He informed me of the details of the check-up and said it w appointment within a few days. When I arrived, I met with the service rep without delay. He informed me of the details of the check-up and said it would only take an hour. I had originally asked for a ride home, but decided to stay. The car was ready in about 50 minutes, and the rep reviewed the procedure with me. He was professional and very pleasant, and answered all of my questions. He also helped me with a problem I was having with my GPS. The car was clean inside and out when returned to me. That's the story. More

Fast service. The car wash part needs some improvements. Mirrors and back windows needed more attention. Service advisor was nice and informative. Valet was helpful Mirrors and back windows needed more attention. Service advisor was nice and informative. Valet was helpful More

Be be diligently answered every question I had . He was very knowledgable, accommodating, and polite. He is an asset to your dealership! Many thanks BeBe! very knowledgable, accommodating, and polite. He is an asset to your dealership! Many thanks BeBe! More