Springfield Ford Lincoln - Service Center

Dan Kennedy went above my expectations when talking with him about parts for one of my vehicles [my household owns 5 Fords currently . . . looking at #6 with Rita!]; During the discussion, we talked about o him about parts for one of my vehicles [my household owns 5 Fords currently . . . looking at #6 with Rita!]; During the discussion, we talked about one of my vehicle issues & he said it still had extended warranty & he would check the shop availability for me! Got me schedule within a few days & got me set up with pick up & delivery! It is ALWAYS awesome when you can talk to one department & they look out for YOU AS THE CUSTOMER! I am sure he could have just sold me parts & moved on, but took the time to listen, not something most people would have done. More

Fraudulent billing! ! Horrible customer service! Charged $800 for labor when diagnostics take 10 minutes and my part had four clips to install! CROOKS!!! ! Horrible customer service! Charged $800 for labor when diagnostics take 10 minutes and my part had four clips to install! CROOKS!!! More

Phone calls re my service problems and recall on my 2008 Lincoln MKZ are not returned. Resolution of paid for Recall not resolved.. Detroit says dealership must resolve. Lincoln MKZ are not returned. Resolution of paid for Recall not resolved.. Detroit says dealership must resolve. More

Dan Kennedy Dan is the best person in the service department. He is professional, courteous , knowledgeable and friendly.. He does what ever it takes to take car Dan is the best person in the service department. He is professional, courteous , knowledgeable and friendly.. He does what ever it takes to take care of his customer and it is very much appreciated. When I go in I deal with him only, it’s worth it to wait for him. He is the main reason I go there for service. More

The best service manger ever Dan is the best very helpful kind and professional he always makes sure u are satisfied I have never left Springfeild Lincoln with thought that I have Dan is the best very helpful kind and professional he always makes sure u are satisfied I have never left Springfeild Lincoln with thought that I have made a mistake coming here Thank you Dan Kennedy More

Bringing vehicle back to be serviced for a similar issue Dan has been very helpful and professional by resolving the issue. but unfortunately this is the second time regarding a defective part. therefore i Dan has been very helpful and professional by resolving the issue. but unfortunately this is the second time regarding a defective part. therefore it is becoming to be very stressful not to mention inconvenient. More

Danny the best service manager around! Danny goes above and beyond with all you car service needs! I’ve been going to Danny for as long as I’ve been buying cars at Springfield ford! Danny n Danny goes above and beyond with all you car service needs! I’ve been going to Danny for as long as I’ve been buying cars at Springfield ford! Danny never seizes to amaze me with his over the top service and dedication with Springfield ford! As soon as you walk into that room he’s is on his toes ready to help with the fastest service around, my car was in and out and looking brand new in no time at all. If you have any service needs Danny is your man! More

Springfield Ford has had my car for four months! I do not know why anyone would purchase a Ford Focus or go to Springfield Ford. My 2017 has been in the Springfield shop since 12 February for an engi I do not know why anyone would purchase a Ford Focus or go to Springfield Ford. My 2017 has been in the Springfield shop since 12 February for an engine problem. It is 6 June. The Ford dealer has had it longer than I could drive it and it has less than 5k miles. I have had no communication since 15 May from Ford. A new car under full warranty and it has been in the shop four months. They could have easily provided a new car by now with what has been paid to Enterprise rental. No contact from the dealer General Manager or Ford. Avoid this car avoid this dealer. More

Great Service Experience Just a quick review to let everyone know how helpful Dan Kennedy and the Springfield Ford service department is. A couple of weeks ago, my AC stopped Just a quick review to let everyone know how helpful Dan Kennedy and the Springfield Ford service department is. A couple of weeks ago, my AC stopped working on my 2009 Ford Fusion. After talking to Dan Kennedy from the service department, he assured me that everything would be looked over and that my car would be back to normal asap. After analysis of my problem, the situation was rectified and I was back on the road. The best part is, all of my repairs were covered under my extended warranty so there was no charge to me. Great service and professional treatment. Springfield Ford earned my future business. More