Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Springfield Nissan

Springfield, MO

Overview
Employees
Reviews
4.5
3,125 Reviews
Contact Dealership
View Awards

3505 South Campbell Avenue

Springfield, MO

65807

Directions

By Type

Showing 3,125 reviews

March 30, 2022

We had to pay $150 for them to tell us yes your car is having a transmission problem we don't know how to fix it. If you have the option to go anywhere else do it. More

by Rcash3891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chase Wells
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2022 -

Springfield Nissan responded

Hello Rex. My name is Connie Gainer, Nissan Owner Loyalty Manager here at Youngblood. I am sorry you are upset about your son having to pay for the 1 hour of diagnosis on his car. I do believe this may be a case of miscommunication. The $150 was for the time spent by our technician doing the Nissan recommended ECM update, testing the line pressure and test driving. Unfortunately, we could not get the car to throw any codes by doing these things. As your Advisor explained, he did not want to start recommending new parts and certainly not a new transmission. Not only would that be expensive, it would not be covered by any warranty if no codes would come up. Your son brought it in with a jerking complaint. There was no check engine lights or anything else. Nissan recommends that once the ECM update is done and the lines are tested that your son continue to drive for a while longer to see if the problem continues. I do want to mention as your Advisor explained, if the check engine light comes on at any point, no appointment necessary - bring it straight back here during business hours and we will get you in right away. Also, we would not charge a 2nd diagnosis fee if that happens. At that point, the extended warranty should step in and possibly we could even get the first diagnosis fee recovered if everything aligns just right going forward. We certainly want to take care of your sons car, we just have to follow the proper channels. We in no way want anyone upset or to have hard feelings. At this point, we just have to be able to pay the technician for his time as I'm sure you can understand. If you would like to visit further on this, please feel free to reach out to my Service Manager, Shawn Hamilton at 417-882-3838 Ext. 1161.

March 29, 2022

Called and they brought the car to us and Ryan the sales man was very polite and no hard sale. More

by Outlaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Wanski
Report | Print
Mar 29, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars. We are glad to hear Ryan did a good job. We hope you love the new car. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

March 29, 2022

Purchased over 5 cars from them in the last 3 years. Not a better dealer in the Midwest! More

by russellhinds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Lassiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Green
Report | Print
March 29, 2022

The rate is higher than most dealerships, but I like Chris. He did excellent job! More

by szsuisui08
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Tate
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2022 -

Springfield Nissan responded

Thank you for the feedback. We are glad that Chris Tate did an excellent job. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

March 26, 2022

David Paul is an amazing salesman, we truly appreciate everything he did, he went above and beyond to help us get the vehicle we wanted! Everyone was very friendly and professional. 5 stars! More

by stephanierundle81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Widiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Primanzon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Green, Connie Gainer, David Paul
Report | Print
Mar 29, 2022 -

Springfield Nissan responded

Good afternoon. Thank you for the 5 Stars. Also a big thanks for taking the time to let us know you had a great experience with us. We hope you are loving the new Nissan. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

March 26, 2022

Excellent job. Made car buying as stress free as possible David the manager got me below what I expected to pay the first time More

by jorlogdad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Primanzon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Teague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Green
Report | Print
Mar 29, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know that our Nissan Team did a great job during your visit with us. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

March 26, 2022

Very helpful. Ryan is who I always call upon. Second vehicle bought today very pleased More

by James
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know Ryan continues to do a great job for you. We are happy to have you as a continued part of our Youngblood Family. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

March 25, 2022

This dealership is veey service oriented. Andy does a great job of taking care of me everytime. More

by pk55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
Report | Print
Mar 29, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know Andy did a great job. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

March 24, 2022

We really appreciate the expert assistance from our service advisor, Chase Wells. He always provides excellent guidance and thoroughly answers any questions we have. The service technicians are profe More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Elliott
Report | Print
Mar 24, 2022 -

Springfield Nissan responded

Hi Sherry. Thank so much for the 5 Stars and for letting us know that Chase and Patrick did a great job. We appreciate you very much. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

March 24, 2022

I would like to thank Connie in management and shaw in the shop for doing everything they could to make my visit and my repair service as pleasant and affordable as possible Thank you for rectifying the s More

by mokid1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connie Gainer
Report | Print
Mar 25, 2022 -

Springfield Nissan responded

Hello Rex. Thank you for updating your previous review. It was a pleasure visiting with you and meeting you in person. Thank you for allowing us to make a negative situation positive. We appreciate you very much. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

Mar 26, 2022 -

mokid1965 responded

Thank you connie. My review isnt the best but just know you almost lost a customer and potentially a consumer of new cars in the future for i have become pretty loyal to Nissan vehicles and i plan on purchasing at least two more for my daughters as they become old enough for their first car or truck Id feel confident in keeping my girls safe in a dependable Nissan Thanks again Sincerely Rex A Groves

1
...
55
56
57
...
313