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Springfield Nissan

Springfield, MO

Overview
Employees
Reviews
4.8
3,123 Reviews
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3505 South Campbell Avenue

Springfield, MO

65807

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Showing 3,123 reviews

February 01, 2022

Austin was fantastic in the service department. I give him a 10 out of 10. More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Dillard
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Feb 04, 2022 -

Springfield Nissan responded

Hi Jason. Thank you for the 5 Stars and for letting us know Austin did a great job during your visit. Sincerely. Connie Gainer Nissan Owner Loyalty Manager

January 31, 2022

The dealership is great and the people are great. The issue comes down to service appointments and wait times. I was in this am at 9 for a scheduled state inspection. I waited 2+ hours and was told my t More

by Lovan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grey Brunson
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Feb 01, 2022 -

Springfield Nissan responded

Good morning. We are very sorry to hear of your disappointment with your service visit. I did speak with my Service Manager as well as your Advisor. They explained that your car is fairly dated and the inspection had to be extra thorough to make sure that everything required to pass inspection did pass inspection. Unfortunately, this did add extra time to the appointment. We were sorry that in the end, we had to fail it due to the brake light. I apologize if this was not explained to you in more detail so that you would know what was going on. You are right, we certainly did not need to perform the 36 point inspection twice in one day, so we are sorry for that. As far as the follow up visit, when you arrived the technician that performed the original inspection was out and that same technician has to perform the follow up inspection. I do believe there may have been some miscommunication with the scheduling and our technician's schedule for that day. We definitely understand your overall frustration and understand these circumstances are aggravating to you, our valued guest. I am happy to offer you $20 off of your next scheduled oil change to help make up for this. If you are interested in my sending you a gift certificate for this service, please either reply here or reach out to me at 417-882-3838 Ext. 1130. If you prefer email: cgainer@youngbloodauto.com Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 31, 2022

Polite, professional, friendly, and informative. David Paul was so relaxing to work with. It couldn’t have been more enjoyable. Thank you! More

by Marshall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Paul
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Feb 08, 2022 -

Springfield Nissan responded

Thank you for this great review. So glad David made the car buying experience a pleasant one for you.

January 29, 2022

Always on top of maintenance and repairs in a timely manner. Been using the service for over 12 years. More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Springfield Nissan responded

Thank you for continuing to be a loyal part of our Youngblood Family. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 28, 2022

Despite a small schedule misshap, they made sure i was taken care of very quickly. More

by tbonebramlett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2022 -

Springfield Nissan responded

Thank you for taking the time to let us know Andy did a good job despite the scheduling mishap. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 28, 2022

Austin & the rest of the employees were great! Explained everything to me & made sure I knew exactly what was being done to my vehicle. More

by Rebecca.a.hancock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Dillard
Report | Print
Jan 28, 2022 -

Springfield Nissan responded

Thank you for letting us know Austin did a great job. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 28, 2022

Prompt, helpful, thorough. Price has increased, but I Prompt, helpful, thorough. Price has increased, but I guess that is the times of 2022. More

by vnicoll1947
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Springfield Nissan responded

Thank you for letting us know Andy did a great job during your recent visit. Unfortunately, prices have gone up a bit. We continue to appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 27, 2022

Great service nice ppl. Helped me before I got there and all the way through the process! More

by ALISHA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon, clayton, Samantha Durrant
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Feb 08, 2022 -

Springfield Nissan responded

Alisha thank you for the great review.

January 26, 2022

I like that you can make appointments online ahead of time instead of calling them. More

by psyche.jobless_0q
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dillard, Grey Brunson
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Jan 28, 2022 -

Springfield Nissan responded

Thank you for letting us know that all went well with your visit. We are glad you like the online scheduling option. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 26, 2022

This is by far the best service department in Springfield! Phenomenal staff and easy to schedule appointments More

by champs0908
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willam Champs, Austin Dillard, Grey Brunson
Report | Print
Jan 28, 2022 -

Springfield Nissan responded

Thank you for letting us know that your visit went well. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

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