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Springfield Nissan - Service Center

Springfield, MO

4.6
1,797 Reviews

1,797 Reviews of Springfield Nissan - Service Center

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November 30, 2022

Prices are not the best but service is excellent people are friendly caring and helpful More

by grizwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce courtesy driver
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Dec 01, 2022 -

Springfield Nissan responded

Thank you for the feedback. We are glad Daniel and Bruce took great care of you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

November 30, 2022

I was welcomed in to the dealership and the facility is clean. They have water and coffee available as well. More

by resq173
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Burkemper, Nicholas Emery
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Dec 01, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars. We are glad our Nissan Team took great care of you during your visit. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

November 29, 2022

Top notch service. Friendly and knowledgeable. Service advisor chase does an amazing job. Thank you for that. More

by Ebraun15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

November 29, 2022

Left at 9 am for system check before extended warranty expired. Called me within the hour and needed cabin filter and wiper and said would call when ready. Called again and said they were going to lunch. More

by p02smt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Burkemper
Report | Print
Nov 30, 2022 -

Springfield Nissan responded

We are sorry to hear that the services took longer than expected. We appreciate your feedback. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

November 29, 2022

They are always accommodating and professional. They listen to and answer my questions. I’m never kept waiting unnecessarily. More

by joanne.353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Burkemper
Report | Print
Nov 30, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know that our team continues to do a great job. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

November 28, 2022

Very good & friendly service. Free oil change & tire rotation plus car wash. Professional service thanks to Chase Wells, much appreciated. More

by mkeithbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know Chase did a good job. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

November 23, 2022

Service department is great, Chase the service guy is a Rockstar! Keeps my car in top condition. More

by Lowrider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2022 -

Springfield Nissan responded

Thank you for letting us know Chase continues to do a great job. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

November 21, 2022

Brought my car in because the ignition was locked up they tried to tell me that it was going to be 1000 dollars to fix because I would have to change lock on car door ,very untrue also tried to tell me my ke More

by Treegirl91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase Wells
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2022 -

Springfield Nissan responded

We are sorry to hear of your frustration. Unfortunately, I cannot look up your repair order without knowing a little more. Please reach out to me at your convenience 417-882-3838 Ext 1130 or cgainer@youngbloodauto.com Sincerely, Connie Gainer Nissan Owner Loyalty Manager

Nov 21, 2022 -

Treegirl91 responded

Car was towed to youngbloods on 11/17 it was a Nissan versa 2016 it was brought in due to my ignition was locked was unable to turn ignition . I was told that they needed the spare key to see if the ignition was in fact not working,which it wasn't, then was told that I had a chip key,which I do not everything on that car is manual windows locks everything. I was also told that neither key would open my door at all,which was untrue I used both keys on door and it unlocked ,I had also stated that when Temps outside are very cold my lock on my door will freeze and you have to warm key up before you can open it , this has been an issue since I bought this car. . I was told that I would have to purchase a new ignition cylinder and a new door lock they gave me a price of 1,000 dollars and was also told that I would have to have new keys made ,which again is untrue I talked with several mechanics around town and they all said the same thing that I would not have to have new keys made for door . Then they charged me $175 for diagnostic ,well what diagnostic ? They did not do anything, why should I be charged 175 ? For what ? For them to tell me ignition was bad ,which was quite obvious. I will not recommend anyone to youngbloods again

Nov 21, 2022 -

Springfield Nissan responded

Hi Teresa. Thanks for the reply. I did check into this further. Chase explained that when first speaking that he thought it was a programmable key as 99% of our customers have that option. Once you provided the VIN and he saw that this was not the case, he no longer thought that. He did ask for the 2nd key as the key provided was not working. Then the 2nd key did not work either. At that point, my master technician diagnosed further to find that the Ignition Key Lock Set was bad. This is not just the ignition, it includes the entire lock set. Nissan only does this as an OEM factory set so this includes the ignition lock cylinder as well as the door locks which does include new keys as well. The parts for this is around $200, the remaining is all labor as it takes 4 hours to install. 2 hours for the ignition and 2 hours for the doors as they have to be pulled all apart. Could you go somewhere other than a dealer and get just the ignition non OEM part, I'm certain that you can. But for a Nissan dealership to perform the repair, this is the process we are required to take. I do understand your frustration, but this is where we are with this repair. I am being completely honest and straight forward with you. We respect your decision to go elsewhere for the repairs. I just want you to know that we do care about your feelings and really wish you were open to the process we are required to take on these types of repairs. If you would like to visit further, please reach out to me or my Service Manager, Shawn Hamilton.

Nov 21, 2022 -

Treegirl91 responded

Ok for one my keys do open my doors i used them today and they worked so no i Do Not have to change door locks what so ever and that is not what chase said but what ever just keep ripping people off

Nov 21, 2022 -

Springfield Nissan responded

As of now, you could use the same key. But once the whole ignition key set is changed out, you would need new keys. The key would no longer work. That work has not yet been performed.

November 17, 2022

Great friendly service each time I have my 2019 Nissan rogue oil change. Daniel Chitwood is fantastic! More

by DonnaTink
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

November 16, 2022

Always great. Customer service is outstanding. Waiting area always clean and stocked. Bathroom is always clean. More

by hawkins2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
Report | Print
Nov 17, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

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