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Springfield Nissan - Service Center

Springfield, MO

4.5
1,797 Reviews

1,797 Reviews of Springfield Nissan - Service Center

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September 29, 2021

This was one of the best service experiences I have ever had. From beginning to end- I felt like I was the only one being waited on! Staff were all professional! Thank you! More

by Bkwarren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know you had a great service experience during your recent visit. We appreciate you very much. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

September 28, 2021

Professional service in a timely fashion. Starbucks coffee and TV while you wait. Friendly staff and techs More

by Nan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Burkemper
Sep 29, 2021 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know you had a good experience during your recent visit with us. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

September 27, 2021

Always super nice and friendlyRespectful Knowledgeable Always super nice and friendly Respectful Knowledgeable And let u know what is needed Would recommend More

by marilynconway188
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Grey. Rated excellent
Sep 29, 2021 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know Grey did a great job. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

September 26, 2021

I’ve never had a bad experience at Youngblood. I only take my vehicle there for service and love to see familiar faces each time. More

by Crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Springfield Nissan responded

Hi Crystal. Thank you for the 5 Stars and for letting us know Chase gave you a great experience. We appreciate your loyalty. SIncerely, Connie Gainer Nissan Owner Loyalty Manager

September 24, 2021

Service shop needs improvement on customer service. I was expecting a part to be overnighted, and no one called to inform me of delay. I had to call myself to find the status, and get my car 24 hours later t More

by mrwshack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grey was friendly enough despite circumstances.
Sep 29, 2021 -

Springfield Nissan responded

I am sorry to hear of your recent experience. Please feel free to reach out to me direct at 417-882-3838 Ext. 1130 to visit in more detail. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

September 22, 2021

Customer care was excellent, from the receptionist to the service manager, always in communication regarding updates on my vehicle More

by Aclay
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Springfield Nissan responded

Thank you so much for this review!

September 21, 2021

I dropped my car off on Monday night for a Tuesday service appt at 8:30 AM. I came back on Wednesday morning at 10:30am to pick my car up only to find out it hadn’t even been touched. I drive from Bra More

by rinehartls
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Austin was my service advisor
Sep 29, 2021 -

Springfield Nissan responded

Thank you for letting us know of your recent experience. Although it started out rough, it does sound like Austin and his team came through and turned a negative into a positive. I will definitely pass this information onto my Service Manager as we definitely learn from negative experiences. We appreciate your feedback and look forward to giving you a great experience during your next visit. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

September 21, 2021

Everyone was super nice and helpful, I was able to get in and out quickly and had a good time. More

by Rayganbradley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
Sep 22, 2021 -

Springfield Nissan responded

Thank you for the great review. Glad you were taken care of in a timely manner!

September 21, 2021

I got fast service on the key fob that had internal failure and needed a new fob More

by Gene McClellan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Dillard
Sep 22, 2021 -

Springfield Nissan responded

Gene thank you for the great review!

September 17, 2021

Prompt, courteous, ; good explanation tire issue, next service date set, oil change and filters serviced More

by Grandmathegreat38
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
Sep 20, 2021 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know Andy and his team did a great job during your visit. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

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