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Springfield Nissan - Service Center

Springfield, MO

4.7
1,794 Reviews

1,794 Reviews of Springfield Nissan - Service Center

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May 13, 2021

Good customer service. When a simple oil change took too long the service manager I was working with did not charge for the service. It was a shock that the dealership would do that. More

by Llhopp
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Oldham
May 14, 2021 -

Springfield Nissan responded

Good morning. Thank you for taking the time to leave a review. I am sorry your service took longer than it should, thank you for understanding. Our goal is to always provide complete satisfaction, so our Service Manager is happy to provide that discount when necessary. I hope you have a great day. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

May 11, 2021

Daniel Chitwood in service is great to work with. He is very knowledgeable, friendly and always has a smile for me. Give him a raise! More

by etrdh_2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Springfield Nissan responded

Thank you for the 5 Stars and for taking the time to leave a review for Daniel. We are glad to hear Daniel does a great job for you and always has that smile on his face. We will look forward to seeing you next time. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

May 08, 2021

ANDY is the absolute best- he’s the very reason we keep coming back! He provides excellent customer service every time we are there. Always. More

by Shayter5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Springfield Nissan responded

Good morning. Thank you for the 5 Stars and for the review. We are glad to hear Andy does a great job and keeps you coming back to see us. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

May 08, 2021

Their service dept is simply the best. They exceed my expectations every time. It’s crazy to think that one really doesn’t mind the wait... Andy is “the Man”... Timely... Honest... Courteous... More

by skirch
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Oldham
May 10, 2021 -

Springfield Nissan responded

Thank you for the 5 Stars and for the great review. We are glad to hear Andy does a great job for you. We look forward to seeing you during your next visit. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

May 07, 2021

Chase and the group at Youngblood are terrific. They keep me aware of what’s going on with my vehicle and I trust their expertise to keep my vehicle running smoothly. More

by bluesfan123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Springfield Nissan responded

Hello. Thank you for the 5 Stars and for the review. We are glad to hear Chase does a great job. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

May 07, 2021

Dealership is AWESOME! Grey was great to work with and in our opinion went above and beyond our expectations. He worked with the insurance company on our behalf when they refused to replace a very import More

by Peggie A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grey Brunson - Service Department
May 07, 2021 -

Springfield Nissan responded

Hi Peggie. Thanks so much for the 5 Stars and for the awesome review. We are happy to hear Grey did such a great job for you from start to finish. We appreciate your business and look forward to seeing you again. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

May 07, 2021

Chase is great to work with. He is easy to talk to and makes sure that things are taken care of. He also makes sure to let you know what things will be coming up in the future so you can prepare for those More

by laplant.angela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Springfield Nissan responded

Thank you for the 5 Stars and for leaving a review. We are glad to hear Chase did a great job. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

May 07, 2021

Scheduled oil change, new brakes, and replaced battery. Requested they locate a small oil drip. Service completed as requested and completed as promised. We have always received quality service. We have More

by willywonka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Springfield Nissan responded

Thank you for taking the time to leave a review. We are glad to hear Andy and his team did a great job for you. We look forward to seeing you next time. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

May 05, 2021

They got our vehicle in pretty quickly, even though there was some misunderstanding about the date of service. We understood on the call it would be on Monday, but got a text it would be Tuesday. Service de More

by jdhoover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Springfield Nissan responded

Hi Judy. Thank you for taking the time to leave a review. I am sorry for the confusion on the appointment. I am glad to hear Chase got you taken care of despite that error in our system. We appreciate your business and look forward to seeing you again during future routine maintenance visits. I hope you have a great day. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

May 04, 2021

They tried to fix a part of my car and told me it would be free of charge if they could do it. It wasn’t fixable but I appreciate the effort and they didn’t try to upsell anything afterwards. More

by Allstarchiclet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Springfield Nissan responded

Good morning. Thank you for the 5 Stars and for leaving a review. Sorry to hear the car wasn't fixable, but very happy to hear Daniel did a great job for you. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

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