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Springfield Nissan - Service Center

Springfield, MO

4.7
1,794 Reviews

1,794 Reviews of Springfield Nissan - Service Center

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March 18, 2021

The service appointment was easy. The service didn’t take long. I had a nice cup of coffee and a relaxing time reading my book. More

by Margl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Springfield Nissan responded

Hello. Thank you for the great review. We are glad to hear Daniel did a good job and you enjoyed our waiting area. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

March 17, 2021

Very busy and overbooked. Never met face to face with said service advisor. Poor communication, took much longer than expected. Made us late for another appointment and was turned away from the doctors o More

by Travelnurse27
Recommend Dealer
No
Employees Worked With
Chase Wells
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Springfield Nissan responded

Hello. Thank you for taking the time to leave a review. I am sorry to hear your visit didn't go well. We goal is to provide complete customer satisfaction. I would like the opportunity to visit a bit if you could reach out to me at 417-882-3838 Ext. 1130. I am not able to see the repair order without your name. I look forward to visiting with you. I hope you have a great day. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

Mar 17, 2021 -

Springfield Nissan responded

Thank you so much for giving me a call and talking through everything. I am glad we were able to come up with a resolution. More than anything, thank you for giving us the opportunity to prove ourselves to you on your next visit. We definitely look forward to seeing you. Take care, Connie Gainer - Nissan Owner Loyalty Manager

March 11, 2021

I love Youngblood! They are all wonderful to deal with. I know my Nissan is well taken care of when I leave. And Wes is always fantastic. More

by Doxiesmom4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Oldham
Mar 11, 2021 -

Springfield Nissan responded

Hello. Thank you for taking the time to leave a review. We are happy to hear that Wes does a great job for you when you are in for service visits. If you need anything at all, please give us a call. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

March 11, 2021

Youngblood Nissan always takes great care of my vehicle. The service managers are friendly and always communicate well. The technicians do a great job and I trust their work. I feel like they value their c More

by MariS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Oldham
Mar 11, 2021 -

Springfield Nissan responded

Hello MariS. Thank you for the awesome review. We are happy to hear our service team takes great care of you. We definitely value our customers and we appreciate you very much. We will see you during your next visit. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

March 10, 2021

I took my car in to be fixed, and was made to believe that I had it under warranty still. Later found out I did not. So I had to spend $250 and got nothing fixed. I wish there was a way for communication More

by Denise Rene
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Springfield Nissan responded

Hello Denise. Thank you for taking the time to leave a review. I am sorry to hear of the miscommunication regarding the possible warranty work. I would definitely invite you to give me a call at 417-882-3838 Ext. 1130 to discuss more in detail. I am here M-F 8 to 4. I look forward to speaking with you. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

March 10, 2021

Professional knowledgeable about their products and services. They value my time great pace for check-in and pickup. Service advisor on top of his game. More

by World Traveler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Springfield Nissan responded

Hello. Thank you for the great review. We are glad to hear your visit went well and that Chase did a great job for you. We look forward to seeing you again. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

March 10, 2021

Routine oil change. Chase always helps me keep my rogue up-to-date on service. . Everything is always explained why and when needed. I always feel confident that Chase is keeping my rogue on schedule and More

by dhawkins5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Springfield Nissan responded

Hello. Thank you for the 5 Stars and for taking the time to leave a review for Chase. We appreciate your business and look forward to seeing you again. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

March 09, 2021

Outstanding, courteous service was given by all staff that I encountered. I will certainly come back when I am in need of service to my vehicle. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Springfield Nissan responded

Hi Don. Thank you for the 5 Stars and the kind review. We look forward to seeing you again. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

March 09, 2021

I made an appt for service, but when my daughter arrived with it, they had lots of trouble finding my information, even though I had rec'd some auto texts about my appt Otherwise, very friendly! Really wis More

by jdbrandt4
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember how took my call when I made the appt...Brooke, Bridget maybe? Very friendly
Mar 09, 2021 -

Springfield Nissan responded

Thank you for the review. I do apologize about the confusion on arrival as well as the fact that our courtesy shuttle is currently not running. We definitely look forward to being past the COVID regulations so we can offer these great services again. Thank you for your business. Sincerely, Connie Gainer - Nissan Owner Loyalty Manager

March 06, 2021

Andy always takes good care of my vehicle and myself helps me understand the how’s and why I need this service.thank you. Rose More

by rosekglenn16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2021 -

Springfield Nissan responded

Good morning Rose. Thank you for the review. We are glad to hear Andy does a great job for you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

Mar 06, 2021 -

rosekglenn16 responded

I always know that with Andy I’m safe on the road!! Thanks

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