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Springfield Nissan - Service Center

Springfield, MO

4.7
1,794 Reviews

1,794 Reviews of Springfield Nissan - Service Center

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October 29, 2020

I made an appointment in advance for a diagnostic and a headlight replacement. It took over five hours, and the diagnostic was $125, a service that most places perform for free within minutes. This service More

by JK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Chitwood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Springfield Nissan responded

Hello, My name is Beth, and I am a customer relations assistant with Youngblood. On behalf of our team, I am very sorry for any disappointment in the service you received. We would appreciate the chance to speak with you to learn more about your experience and try to make things right. Please give us a call at 417-882-3838 at your convenience. We hope that you will give us another chance to earn your trust. Sincerely, Beth, Customer Relations Assistant

October 28, 2020

Everyone was very friendly and reported useful information to me regarding my car. The price was great and I was kept informed about the services I needed. More

by Nfhalverson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Springfield Nissan responded

At Youngblood, we make sure you get the necessary updates and information to keep your vehicle running smoothly. Thanks for reaching out with your positive feedback! Sincerely, Beth, Customer Relations Assistant

October 27, 2020

I had an appointment to get 3 things fixed on my Juke. They started working on my car 2 1/2 hours After my appointment time, stranding my 89-year-old mother 30 miles away. They told me it would be at le More

by copperhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Chitwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Springfield Nissan responded

Hello, I first want to thank you for reaching out to us with your feedback. We value feedback from our customers as it helps us get better. I also want to apologize for any disappointment or frustration in your experience with us. We know that prompt appointment times and good communication are the keys to customer satisfaction, and we are very sorry that we let you down. We would appreciate the chance to speak with you and try to make things right. If you would like to speak with a manager about your experience, please contact us at 417-882-3838. We will be happy to help in any way we can. Sincerely, Beth, Customer Relations Assistant

October 25, 2020

First time coming to Youngblood, overall really good time. Sat in their waiting area with free coffee, was alerted of any other repairs that could be done to my car, as well as advice to treat my car be More

by Wkpeters02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Springfield Nissan responded

Thanks! We are here to help you keep your vehicle running in great condition. Please don't hesitate to reach out to us with any questions or concerns. Sincerely, Beth, Customer Relations Assistant

October 24, 2020

Daniel Chitwood goes above and beyond in the service department to take care of all your vehicle needs. He is the only one that I go to to plan all services with. More

by ajpresten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Springfield Nissan responded

We are proud to have Daniel on our team, and it is wonderful to hear you've had such positive experiences with him. Whenever your vehicle needs serviced, the Youngblood team will be here for you. Thanks so much for the positive review! Sincerely, Beth, Customer Relations Assistant

October 23, 2020

Chase in the service dept is amazing. He has bent over backwards to make sure I am taken care of. My next vehicle purchase is going to be from Youngblood’s! Thank you!! More

by Charlie Dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Springfield Nissan responded

We think you are amazing, and we can't wait to work with you again! Thanks for the kind review. Sincerely, Beth, Customer Relations Assistant

October 22, 2020

Very professional and easy to work with. Good experience with everyone in the service department. The waiting are is comfortable and well stocked with supplies. Thanks More

by JeffB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Oldham
Oct 27, 2020 -

Springfield Nissan responded

Thank you for the positive feedback! We appreciate the kind words and look forward to seeing you at your next service appointment. Sincerely, Beth, Customer Relations Assistant

October 22, 2020

Chase was great at communicating where they were at during the process. Worked with my fleet company on getting all the services taken care of that I was due for. More

by Vroomvroom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Springfield Nissan responded

You can count on our team for great communication and getting all the service you need. Thanks for the review! Sincerely, Beth, Customer Relations Assistant

October 22, 2020

My first time here. Was pleasantly surprised. Excellent customer service. I was very impressed. Will continue to use Youngblood for my car care. Wes was awesome! More

by reginnaott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Oldham
Oct 27, 2020 -

Springfield Nissan responded

Thanks for giving Youngblood a chance, and thanks for letting us know you had such a great first experience with us. We appreciate your review! Sincerely, Beth, Customer Relations Assistant

October 22, 2020

Daniel always treats me courteously , always friendly, courteous courteous courteous courteous courteous courteous courteous courteous courteous courteous courteous courteous courteous courteous courteous More

by Gary C House
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Springfield Nissan responded

You can count on the Youngblood team for friendly and courteous service. Thank you! Sincerely, Beth, Customer Relations Assistant

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