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Springfield Nissan - Service Center

Springfield, MO

4.7
1,794 Reviews

1,794 Reviews of Springfield Nissan - Service Center

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September 26, 2020

Chase was very professional and did an excellent job inspecting my vehicle, offering advise, and helping save me money. He even provided me knowledge on technical aspects of battery replacement, which e More

by Reynolds2600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Oldham
Oct 06, 2020 -

Springfield Nissan responded

Thank you! Our team is committed to helping people get the best possible service at a reasonable price. So glad to hear you were happy with Chase and your experience at Youngblood. Please let us know if there is anything else we can do for you. Sincerely, Beth, Customer Relations Assistant

September 25, 2020

Very efficient, super friendly, minimal wait time for warranty service to be completed. Highly recommend Youngblood Nissan. And that is all I've got to say about that. More

by Garykahler52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Oldham
Oct 06, 2020 -

Springfield Nissan responded

We appreciate your recommendation, and thank you for choosing Youngblood. Sincerely, Beth, Customer Relations Assistant

September 24, 2020

The customer service people that you have are NOT professional! I thought I was in a high school or college auto shop. NOT DRESSED PROFESSIONAL NOT GIVEN A PROFESSIONAL FEELING NOT COMFORTABL More

by jay.raber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Chitwood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Wells
2.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Springfield Nissan responded

Mr. Raber. I did look into your complaint. What I found is that your vehicle was 250 miles over your factory warranty and you asked your Service Advisor to back the miles out so it would be covered by factory warranty. You became unhappy when we refused to do this, even after we got the services covered 100% by your outside warranty company. Obviously, we are not a good fit to service your vehicle in the future, so please make other arrangements going forward. Sincerely, Connie - Owner Loyalty Manager, Youngblood Nissan.

Sep 24, 2020 -

jay.raber responded

Let me make this perfectly clear. I did not ask your service advisor to back up the mileage or anything else to that effect. I did not agree with the policy that being over 250 miles of the warranty due to the fact I was traveling back to Springfield when the issues with the car happened. You’re missing my whole point with the survey. Your reply to get service somewhere else for my company vehicle just solidifies the attitude I received at your shop. When you send out a survey maybe you should put at the top “don’t answer if you have a complaint. We don’t care”.

September 23, 2020

Of all the dealers I have worked with over the years. This is the friendliest, and the least hassle I have ever had. They really go out of their way to make buying a car easy for you. The ease doesn't st More

by R.H.Witt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Springfield Nissan responded

Thank you so much! Whether you are looking to purchase a vehicle or get your vehicle serviced, our team is here to make sure you have a great experience from start to finish. We appreciate the kind words and hope you have a wonderful weekend. Sincerely, Beth, Customer Relations Assistant

September 19, 2020

Wes found a problem and called on the extended warranty and found it was active and would cover services. Grateful for the effort he made. More

by Jojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Oldham
Oct 02, 2020 -

Springfield Nissan responded

Our team is happy to go the extra mile to get you the service you need. Thanks for the 5-star review, and please let us know if there is anything else we can do for you. Sincerely, Beth, Customer Relations Assistant

September 18, 2020

I love Nissan everyone is awesome I was treated with respect they did a great job on my car thank you all for taking good care of me. More

by jendabney64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Oldham
Oct 02, 2020 -

Springfield Nissan responded

Thank you for the awesome review! You can count on our team for respectful, high-quality service, and we appreciate your positive feedback. Sincerely, Beth, Customer Relations Assistant

September 18, 2020

Very friends and knowledgeable staff, we love bringing out nv vans out to get serviced her. We don’t go anywhere else. Thanks so much More

by chriswiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Oldham
Oct 02, 2020 -

Springfield Nissan responded

You can count on us for friendly and knowledgeable service on every visit. Thanks for choosing Youngblood and thanks for the kind review. Sincerely, Beth, Customer Relations Assistant

September 16, 2020

I was able to schedule the appointment at a time convenient for me. Everyone I dealt with was friendly and efficient. The service was provided in a timely manner. More

by CT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Springfield Nissan responded

We want service to be convenient and simple for our customers, and we are so happy to hear you were pleased with your experience. Thanks for the 5-star review! Sincerely, Beth, Customer Relations Assistant

September 15, 2020

Difficult to find out what time car will be ready . Should be able to track it on phone. Use technology... 25 words is too many to write 20 words or less More

by Jim4tennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Oldham, Samantha Durrant
Oct 01, 2020 -

Springfield Nissan responded

Thank you for reaching out with your comments. We do apologize for any inconvenience in tracking the service of your car, and we appreciate your feedback. We are always looking for ways to improve our customer experience. Thanks again for your review, and we hope you will come back and see us for your next car service. Sincerely, Beth, Customer Relations Assistant

September 14, 2020

All was fine but at Walmart for oil changes much car is always vacuumed and here it wasnt. They said they'd take it through the car wash and they didnt. So oil changed and tires rotated fine. I'm just used More

by Wishyouvacuumed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Burkemper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Springfield Nissan responded

Good morning. I would like to speak with you regarding your experience with us if you would kindly reach out to me at 4178823838 Ext. 1130. Thank you very much. Connie Gainer, Owner Loyalty Manager

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