Square One Auto

Martin Marshall was the most amazing person to work with on purchasing our new vehicle. I drove from 2 hours away just to work with him and will definitely be back for my next purchase. on purchasing our new vehicle. I drove from 2 hours away just to work with him and will definitely be back for my next purchase. More

Motivational Martin is truly amazing got me my BMW X5 and went above and beyond truly I’d you need a car he is the man to see went above and beyond truly I’d you need a car he is the man to see More

Been communicating with Nina for about a week for a Porsche 911, finally came in and i’m leaving with a new car and an amazing deal!! car is beautiful thank you to Nina and her manager Jimmy! Porsche 911, finally came in and i’m leaving with a new car and an amazing deal!! car is beautiful thank you to Nina and her manager Jimmy! More

Very helpful & resourceful! !! Even with my situation I got an outstanding vehicle in one day!! !! Even with my situation I got an outstanding vehicle in one day!! More

Martin helped me today he was a great help and we are thankful for it!! thankful for it!! More

I purchased a 2020 BMW X6M at this dealership. . due to the mileage and year the car would fall under a 60 day warrenty to get any issues the car has completed, within the time frame. the Vehicle w . due to the mileage and year the car would fall under a 60 day warrenty to get any issues the car has completed, within the time frame. the Vehicle was transported to me from NJ to upstate NY. upon arrival i notice there was a shiny metal object poking out of the driver side rear tire. upon futher inspection i noticed the rear driver tire was in fact Punchered by a nice sized bolt. pictures tooken before car came off flatbed. on the passanger side i noticed the rear tired was plugged. none of this was stated to me at time of purchase. I immediately call the dealership advised them of the situation they told me someone would get back to me.. at this time no one has gotten back to me. I called numerous times to be told the person who would contact me in off today. this is the same excuse i keep getting and no follow up and this matter from the dealers side has occurred. I then proceeded to reach out via email and via phone. I'll either get no response, no reply, the person whom is supposed to reach out is either in a meeting or off, and lastly the notorious phone disconnection. I then took a step further and do to current experience with this dealership my anxiety drove me to get the car full inspected by my local BMW dealership. upon inspection BMW found major issue with the front sensor which controls the sensoring of the vehicle even cruise control. they also found that both rear tires should be replaced. I provide the findings that my local BMW dealership gave me and provided an copy to sq1auto dealership and now I'm getting the same results, if not even worse. This was a very expensive purchase as the car was listed online for $77900 and when i bought the car i did not realize at the time the price spiked up to $82900. after I made the establishment aware of the situation it took the dealership 48 hrs to respond to me with a answer as the response I kept getting was they will have to wait to hear from owner for approval. according to the dealership the answer was the dealership agreed to pick up the vehicle and perform all work and replace defective parts returning my car back to me top shape with no defects. the vehicle was in the dealership hands for 3 weeks. here's the kicker. everytime i called to get a update status to my vehicle, I was told the car is in the shop being repaired and will be returned back to me brand new. but was never told were the car was being serviced. by midway of week 2, i called dealership demanding I have a right to know the whereabouts of my vehicle, I was told the car is in the bwm dealership getting serviced. I then advised what BMW dealership and then the famous word play of not telling me where my car was began. since i was not getting confirmation on what work was being done to the car and when exactly will my car be returned to me. I then started to reach out to every BMW dealership in the area to my knowledge all of the dealership i called confirmed the vehicle was not in the bmw shop being serviced. when I found this information out. I immediately called the dealership (square 1 auto) advising where is my vehicle, the replied back was the car was in fact at the bmw dealership, i then advised for the contact information of the so called dealership my vehicle was in. it took days and still no information on where my car was located. I then advised the establishment I was the rightful owner of the vehicle and have every right in the law to know where is my car. still got no anwser, 4 or 5 managers later I advised of the situation and stated since I'm not getting any concrete information on my vehicle I'm giving this establishment 48hrs to returned my vehicle back to me if the vehicle was not back in my hands within 48hrs, I'm reporting my vehicle as being stolen. to my surprise the car arrives to my location within a few hours. as soon as the car arrives, i immediately notice the tires in rear were still damaged, & issues were still present. More

The price was $5000 more than the online price. Told it was a cash price- but NOT ADVERTISED AS SUCH! Changed color online as well using filters. What I thought to be white was an ugly baby blue. S Told it was a cash price- but NOT ADVERTISED AS SUCH! Changed color online as well using filters. What I thought to be white was an ugly baby blue. Sent the salesman pics to prove the color "adjustment" but no replies to that or the $5000 lower price online. Wasted 5 hour round trip! The car wreaked of cigarettes , had burn marks all over the interior and the car shook at stop lights (salesman said he couldn't feel it :) LOL More

Don’t get fooled by their low prices, they will rip you alive. They made me pay for my windshield crack out of pocket and never reimbursed me like they said they were. They will ghost your emails regarding alive. They made me pay for my windshield crack out of pocket and never reimbursed me like they said they were. They will ghost your emails regarding reimbursement. They will send you different places to fix your car that will not fix the issue. They will WASTE your time. Their low prices are just a bait, they will jack up the price with hidden fees. FlexProtect bullsh**. RUN while you can. Thank me later. A posted $33000 car on their website is really $45000 with no gap ins. or extended warranty included. Have them fix anything before you signed. Good luck JEAN More

I have been going through a rough time getting approved for a vehicle. I was going to give up but Nina convinced me to come in and she got it done!! I am beyond grateful for her patience and help today. for a vehicle. I was going to give up but Nina convinced me to come in and she got it done!! I am beyond grateful for her patience and help today. More

I purchased a 2020 BMW X6M at this dealership. . due to the mileage and year the car would fall under a 60 day warrenty to get any issues the car has completed, within the time frame. the Vehicle w . due to the mileage and year the car would fall under a 60 day warrenty to get any issues the car has completed, within the time frame. the Vehicle was transported to me from NJ to Schenectady NY. upon arrival i notice there was a shiny metal object poking out of the driver side rear tire. upon futher inspection i noticed the rear driver tire was in fact Punchered by a nice sized bolt. pictures tooken before car came off flatbed. on the passanger side i noticed the rear tired was plugged. none of this was stated to me at time of purchase. I immediately call the dealership advised them of the situation they told me someone would get back to me.. at this time no one has gotten back to me. I called numerous times to be told the person who would contact me is off today. this is the same excuse i keep getting and no follow up on this matter from the dealers side has ever occurred. I then proceeded to reach out via email and via phone. I'll either get no response, no reply, the person whom is supposed to reach out is either in a meeting or off, and lastly the notorious phone disconnection. I then took a step further and do to current experience with this dealership my anxiety drove me to get the car full inspected by my local BMW dealership. upon inspection BMW found major issue with the front sensor which controls the sensoring of the vehicle even cruise control. they also found that both rear tires should be replaced. I provide the findings that my local BMW dealership gave me and provided an copy to sq1auto dealership and now I'm getting the same results, if not even worse. This was a very expensive purchase as the car was listed online for $77900 and when i bought the car i did not realize at the time the price spiked up to $82900. dealership will not fix the issues the vehicle currently has as I feel they are trying to escape the probational period on thier 60 day warrenty/ lemon law. since i received no reply i immediately filed a complaint with BBB. a couple of days goes by and no word from anyone, to my surprise I receive a call from dealership advising the car will be picked up and transported back to dealership to repair all issues my local BMW dealership had provided me during there prevehicle inspection. I was told by the saleperson that all issues will be resolved and vehicle will be returned back to my like new. 3 weeks goes by and no word from dealership. during the 3 weeks here is what i encountered: 1. i was being told the car was being serviced at BMW.. called ever BMW dealership in the area provided Vin number and told car is not at BMW. 2. after 3 painful weeks of no anwser my car arrives to me with the same issues my local BMW dealer found. the only part they took care of was a sensor bracket that took them 3 weeks to do nothing else was fixed. still paying out of pocket on issues needing to be rectify due to car not passing state inspection due to damaged rear tires, etc. 3. on transport back to dealership, I received a NJ toll volation, dealership advised this was going to be taken care of. today is Aug.16th 2023 and still no check was sent to pay for such volation. 4. moral of story this dealership will not fix any issues if it cost them money to fix they would rather screw you as supposed to them just to make their little old owner happy with robbing people. individuals who practice such tactics is the reason why this world is a very bad place and truthfully do not deserve to be in business in today's time as today's business world should have a ZERO TOLERANCE POLICY for individuals who practice such. where is the accountability when it's really called upon.. please inform all to keep away from this dealership as the only correct thing you'll get from them is lies. to the 5k xx fee you charged saying it's an standard fee, do me a favor and keep the change you filthy animals as i can clearly see your owners need the cash more then reimbursing the customer.. pr More