Very misleading sales tactics from their associates.
The floor manager Nathan was fine. Following his job.
However, the ones you DON"T talk to are the ones you should worry about (IE: Sales/Finance Managers). Assisted my dad in finding a newer replacement car after his previous purchase at this dealership 3-5 years earlier. The previous loan was filled with "PORK" to the tune of $2,000-$2500 where there was a gap in the value vs amount owed on the car. This caused my dad to owe in order to pay off old car. To the tune of $3000 (after heated negotiations). These clowns had the nerve to ask for $5000 down on 2+ yr old car! However, for this newer car purchase, they tried the same stuff, wanted $5k down for a man with 750+ score, however didn't go thru previous credit union for financing. Why? GOOD QUESTION: Because they KNEW they were planning to gap/pork it up again and the credit union who previously financed it wouldn't go for it, so they LIED & said it was after hours so they couldn't get into their system to initiate financing through them, they would try another. Yeah, at a higher interest rate to get the kickback I'm sure. As the documents clearly explain once you dissect & extract the details from them, like we did once we returned home. WHY NOT just finance through the dealership/Hyundai, it a CPO vehicle?! We went thru the paperwork after returning home to find $1,500+ over what was agreed to in costs. This needs to be returned promptly! NO more gap/pork from you. This as a result increased the monthly payment by apprx $25/month, after they tried to stick him with steering wheel issues on trade-in that were factory recall/warranty covered recovery(that wasn't fixed). It appears the breakdown was as such: they tacked on an extra $500 to the warranty costs (quoted $1,999, actually $2,499) & $1000 reduced on trade-in value (fair/good condition). Now, just the NEXT DAY I see the older traded-in car posted for sale (car listing from their website kept for reference) for 75% more than what was allowed on the trade. I can see 50% is standard, 75% is EXTREME FLEECING IMO! To "intentionally fleece" customers by not disclosing information property in order to mislead the consumer out of more money unbeknownst to them my be FRAUD (amongst others)! To be so reckless as to stake your business reputation like this over $1,500 will cost you much more in reputation overall if you insist you want to do business this way going forward. We have forwarded this information for consult in order to come to a resolution in regards to this matter as it seems to be quite the "common practice" at this dealership. Friendly all while being Sneaky & Flaky...WATCH OUT!