St Charles Hyundai

I chose this dealership after my bad experience at another Hyundai dealership in the South County area where we live. My experience at the dealership was basically being left to stand and wait for th another Hyundai dealership in the South County area where we live. My experience at the dealership was basically being left to stand and wait for the salesman to help me, even though it was a half hour before closing and no other customers were present. I might also add this was with a roomful of other salesman doing nothing but talking to each other. After 5 minutes of waiting, I noticed my salesman decided to talk to another salesman instead of coming to me and assist me. I decided to walk out and change the dealership I was going to buy my car from. My research turned up St. Charles Hyundai Automotive which had very positive reviews online. I called ahead and spoke with Ben Macormic to let him know I wanted to test drive the 2013 Hyundai Sante Fe. When I arrived Ben apologized and told me of a spur of the moment customer he had been helping, who suddenly had shown up to make a car purchase. He asked if it would be alright for his co-worker Randy to assist me in my test drive. That was perfectly fine with me and my best test drive experience began. Randy took me out to see the different colors of the Hyundai Sante Fe's they had,he asked me to go back up to the dealership while he got the vehicle ready for the test drive. He pulled the vehicle up to the dealership doors. We began with a detailed explaination of first what's under the hood of the Sante Fe. I had recently been in a collision with another vehicle that had hit me head on and totaled my car. This is important because Randy pointed out to me the many safety features of the Sante Fe which made me feel more confident in choosing the Sante Fe as our next family vehicle. Randy took me on the most comprehensive test drive, on curvy,bumpy,uphill and downhill average roads and the highway so I could really get a feel for how the Sante Fe handled these surfaces. I had to leave after the test drive to pick up my son from school, and appreciated that I could just leave my contact info so we could chat in more detail later. Randy contacted me and we chatted about what options I was looking at and color. He proposed a sales price and I countered. We later had Ben contact us back and he said they did not have the color I was looking for would we be open to choosing another color if they could find the options I was looking for and come to an agreement on the price. We said we would be open to that, and Ben found our Sante Fe at another dealership and gave us a great price. We are very happy with the deal we made with Ben, and appreciated the professionalism throughout the deal process. The day of the pick up, we were shown the vehicle which was indoors in the garage for us to go over and ask any questions of Ben. Everything looked great and we proceeded forward with the car paperwork and financial paperwork. My husband was impressed with how easy this process went, unlike his experiences in the past at other dealerships. You see what most dealerships fail to remember is that in many cases it's the women that do alot of the research for a car purchase in the family. Why? It's because we have more time than our husbands do to do the research, and we care about getting a safe car that makes sense for our family. St. Charles Hyundai knows how to treat us women, by giving us the same serious respect in the car shopping experience in their dealership that they would a man. This is all any woman wants, because we help make the purchasing decisions in the household. More

Anthony was very helpful. He answered any questions we had. Was patient while i took care of my baby. And make sure i knew how to work everything in the car before i left. had. Was patient while i took care of my baby. And make sure i knew how to work everything in the car before i left. More

I originally went to St. Charles Hyundia for my son to purchase a new car. I explained that I have a ten year old car and it may be time for me to look for a new car for myself. Mr Harris was able to assi purchase a new car. I explained that I have a ten year old car and it may be time for me to look for a new car for myself. Mr Harris was able to assist me with locating a car that was best for me. His excellent customer service and knowledge of cars is the reason why I was able to drive away in a new car for myself. He made the entire experience so easy. I would recommend him to everyone I know in the market for a new vehicle. More

We called ahead to make sure that Nathan was working as we had previously purchased a vehicle from this dealership and Nathan had been very helpful previously. He greeted us at the door welcoming us to th we had previously purchased a vehicle from this dealership and Nathan had been very helpful previously. He greeted us at the door welcoming us to the dealership using our first names (which indicated that he had taken the time to check his records of our previous visit). He was very knowledgeable and helpful with looking at all our options. He went out of his way to insure that we got the best deal we could get and that it was truly the car for our needs. It was a pleasure doing business with him and we will probably return when we need another new car. More

Overall experience was very good. Did not try and sell me someth8ing I did not need. Honesty is most appreciated in the auto service industry someth8ing I did not need. Honesty is most appreciated in the auto service industry More

My Son and I have both purchased used cars from this dealer and the service was great. I would recomend them to a friend as well as buy from them again. dealer and the service was great. I would recomend them to a friend as well as buy from them again. More

Jason Freed was so helpful. i had a very positive experience while there. so excited . he went above and beyond to help me.Thank you! experience while there. so excited . he went above and beyond to help me.Thank you! More

Buying my 2013 Sonata Limited (Venetian Red) was very easy. It had everything I wanted at a great price. Anthony was very helpful and personable. I would recommend this dealership to anyone I know. easy. It had everything I wanted at a great price. Anthony was very helpful and personable. I would recommend this dealership to anyone I know. More

Great experience!! Worked with us to get the price we needed! Really knew about the inventory they had!! Thanks for a great car! We love the Journey! needed! Really knew about the inventory they had!! Thanks for a great car! We love the Journey! More

I was in a bind and needed a some new wheels in a hurry. I searched the internet and found the minivan I wanted at St. Charles Hyundai. My wife got off work at 6pm. We arrived at the dealer at 7:30pm and dr I searched the internet and found the minivan I wanted at St. Charles Hyundai. My wife got off work at 6pm. We arrived at the dealer at 7:30pm and drove the car home at 9pm. Fast and friendly. Jim McClaren More