St Charles Toyota

Bob was an amazing salesman and his assistance both made the experience for my wife and I sure that getting the Highlander was the best choice. I highly recommend this dealership for anyone looking for a ne the experience for my wife and I sure that getting the Highlander was the best choice. I highly recommend this dealership for anyone looking for a new, certified pre owned car. More

Started the online purchase that Toyota offers at some dealers. Dealer reached out to me the next day I let them know when I would be in, they greeted me and we sat down and discussed everything. Took a r dealers. Dealer reached out to me the next day I let them know when I would be in, they greeted me and we sat down and discussed everything. Took a road-test and completed the transaction. Total time spent was 2 hours. That was excellent as at some dealers they try to keep you there all day. Everyone I dealt with were very nice and helpful. I would recommend everyone to use the online purchase option. It works very well. Again everyone I dealt with provided great service. Being in the car business for over 30 years I am very aware of how things need to be for a good customer experience and they delivered that . More

100% Transparent is their motto. The actions of the dealership and their employees say something different. After weeks of constant communication (sales rep even contact me to confir The actions of the dealership and their employees say something different. After weeks of constant communication (sales rep even contact me to confirm I was still interested in vehicle), they sold a vehicle from under me. I offered to put a deposit down too! When I called to find out why they did not honor their agreement, the manager told me it was because of where I lived. This is a called geographical discrimination. Obviously the Alf family does not practice what they preach! More

Friendly, helpful and efficient. I will buy from them again when the time arises for me to do so. I will definitely recommend to friends and family! Bob Pearson is great! I will buy from them again when the time arises for me to do so. I will definitely recommend to friends and family! Bob Pearson is great! More

Excellent Dealership to work with. They don’t play games like some dealerships, no markups or hard sell on extras. Jon Tran was great to work with and kept me informed on the status of They don’t play games like some dealerships, no markups or hard sell on extras. Jon Tran was great to work with and kept me informed on the status of my pre-ordered Highlander. Would definitely recommend buying your next car from them! More

I recently purchased a used midsize pickup truck from St. Charles Toyota, and the experience went smoothly from start to finish.. Bob Pearson, the sales assonate who took care of the transaction, was kind Charles Toyota, and the experience went smoothly from start to finish.. Bob Pearson, the sales assonate who took care of the transaction, was kind enough to deliver the vehicle to our home since a trade-in was not part of the sale. More

The people at this dealership really care about making sure you are happy with the car you are buying. They give you all of the information and are incredibly friendly. sure you are happy with the car you are buying. They give you all of the information and are incredibly friendly. More

Negotiated a deal via emails with Molly. Somehow during the tornado of paperwork and signatures, the dealership mysteriously added $2000. When confronted, GM Steven Alf admitted it and offer Somehow during the tornado of paperwork and signatures, the dealership mysteriously added $2000. When confronted, GM Steven Alf admitted it and offered to make up for it by letting me buy a remote start at cost. In short, they don't just steal money, they admit to it and instead of returning the stolen funds, allow you to purchase more. They should lose their dealer license. Neither the dealer, the st charles cops nor toyota corporate helped. I have all the emails. He wrote 'feel free to contact bbb'. More

Bob was very personable and by far the best we had spoken to in the entire process. I got the car I wanted quickly, was able to go on a great test drive, and the entire process was smooth and pain-free. Than to in the entire process. I got the car I wanted quickly, was able to go on a great test drive, and the entire process was smooth and pain-free. Thank you so much! Highly recommend. My dad was happy. More

HUGE shoutout to Bob Pearson and Israel Leiva. We love the new car! Appreciate you guys for all the positive energy. They did a fantastic job, from the test drive all the way down to the paperwork We love the new car! Appreciate you guys for all the positive energy. They did a fantastic job, from the test drive all the way down to the paperwork! I’d definitely recommend St Charles Toyota. Keep up the good work guys! More