St. Helens Chrysler Dodge Jeep Ram

Dishonest sales, undisclosed damage, and terrible post-sale support – Do NOT buy here! I strongly advise against doing business with xx. Helens Auto Center, especially if you are purchasing a vehi post-sale support – Do NOT buy here! I strongly advise against doing business with xx. Helens Auto Center, especially if you are purchasing a vehicle sight unseen. My buying experience has been a complete nightmare, and their lack of post-sale accountability is staggering. Before purchasing a 2024 Jeep with 13k miles and having it delivered, I explicitly asked for a detailed disclosure of any imperfections—even minor scratches, dents, or alignment issues. I was explicitly assured the vehicle was "perfect" with zero signs of wear and tear and no mechanical issues whatsoever. We even had it written into our contract that the dealership would perform all open recalls, service bulletins, and software upgrades prior to delivery. They claimed all of this was completed. It was not. Here is the reality of the vehicle they shipped to me: Undisclosed Damage: The moment the transport driver arrived, he immediately pointed out light scrapes on two of the wheels and damage to both front tire spats that the dealership hid. Severe Suspension Issues: As soon as I drove it, it was obvious the alignment was horribly off, with the steering wheel crooked by about 10 to 20 percent. I took it to my local Jeep dealership, and they were unable to even complete an alignment. I was advised there is likely significant damage to the suspension components that requires a body shop to evaluate. Mechanical Failures: The driver’s side air conditioning does not work at all and only blows cold air on the passenger side. My local dealership is currently trying to diagnose and fix this. Breach of Contract: Despite written assurances, the latest recall was never actually performed by xx. Helens. My local dealership had to do the work they lied about completing. When I reached out to xx. Helens Auto Center to resolve these blatant misrepresentations, they completely stonewalled me and refused to budge an inch. They sold me a damaged, malfunctioning vehicle under false pretenses, broke our contract regarding the recall work, and washed their hands of it the second it left their lot. Save yourself the massive headache, thousands of dollars in unexpected repairs, and the stress of dealing with dishonest business practices. Take your money anywhere else. More

The salesperson was excellent. She worked to get what we wanted and needed. Overall excellent. She worked to get what we wanted and needed. Overall excellent. More

Kayla was great! Worked with me from another state and had everything dialed in before I arrived. Even stayed open later for me. Vehicle runs great and I’ve had zero Worked with me from another state and had everything dialed in before I arrived. Even stayed open later for me. Vehicle runs great and I’ve had zero problems or hassles. She got me the exact payment I wanted and got me back up to WA fast. She also is quick to reply to any of my questions. Go see her! More

Great service department would take my vehicle for that but I will never buy a vehicle from them again. The truck wouldn’t start after the first 274 miles. Service was great but couldn’t duplicate the prob but I will never buy a vehicle from them again. The truck wouldn’t start after the first 274 miles. Service was great but couldn’t duplicate the problem so nothing was done. The next six times that I returned it still no answer. 33 days in the shop with no fix now Stellantis states tha it does not qualify for the Lemmon law probably will never go to a place with the service writer Stellantis again More

got my oil change. .was able to get an appoint right away...didnot have to wait long...great service .was able to get an appoint right away...didnot have to wait long...great service More

Great service. fast service.very happy.I will buy my next car there or truck. fast service.very happy.I will buy my next car there or truck. More

In September I bought a used car here. Put cash down, and brought my own plates. Signed a contract and took my car home. I asked for car floor mats and was told no, they won't provide any. Put cash down, and brought my own plates. Signed a contract and took my car home. I asked for car floor mats and was told no, they won't provide any. A few days later I was contacted asking how I like the car and I told them I noticed the drivers mirror is broken. I asked if they would fix it. Days later I was told NO we won't fix anything as our contract says we dont owe you anything. Then 2 weeks later I was contacted by the dealer saying I owe $220 for registration fees. My response was, as per our contract I too owe you nothing. Several days later I heard from the dealer saying they will not fully process my registration if I dont pay. They said " we will only do enough to satisfy the lender and I won't be getting any registration or tags until I pay." I eventually paid so I can get my stuff, but more than a month later and I still have nothing. I did file a complaint with the DMV and with the BBB. I think they do this with several people just to get more money after the sale. I did fix my own mirror for $55 and a half hours work. I want my $220 back. I also encourage everyone to file complaints from this dealer with the DMV. With enough complaints they will lose their license and then won't rip off the public anymore More

Wonderful experience I love my new jeep. Kalan was ready with my car when I pulled up to test drive and the buying process was quick and easy. #sthelensautocenter2022 Kalan was ready with my car when I pulled up to test drive and the buying process was quick and easy. #sthelensautocenter2022 More

What a great place to buy a car or truck. Made everything simple. Great team you have there. I traveled 2 hours because you guys had the best price, and very easy going. Made everything simple. Great team you have there. I traveled 2 hours because you guys had the best price, and very easy going. More

We had such a great experience with St. Helens Chrysler Dodge Jeep Ram! From start to finish, Kayla and Mac were absolutely amazing to work with. Since we were purchasing our vehicle virtua Helens Chrysler Dodge Jeep Ram! From start to finish, Kayla and Mac were absolutely amazing to work with. Since we were purchasing our vehicle virtually, communication was key, and they went above and beyond to keep us informed and at ease through the entire process. Both Kayla and Mac were extremely responsive, quick to answer any questions, and made sure we were always updated on the next steps. They stayed in touch until the very end, making sure everything went smoothly, even after the vehicle was delivered from Oregon to Washington. Buying a car online can feel stressful, but their professionalism, attentiveness, and genuine care made the process seamless. We’re so grateful for their outstanding customer service and highly recommend St. Helens car dealership, especially Kayla and Mac, to anyone looking for a trustworthy dealership! More