Stanley Ford-McGregor

I feel they were honest and straight forward with me. I love the truck. I recommend this dealership. My sales guy worked hard to help me and finance worked hard to answer all my questions. Its never easy I love the truck. I recommend this dealership. My sales guy worked hard to help me and finance worked hard to answer all my questions. Its never easy to pay so much for a vehicle but i do feel good about the purchase and feel i got a great deal on a awesome truck! More

Short version: They offered a deal that they did not want to honor. When asked to provide proof to the reasons they were raising the price, they got upset and said they were refusing to do business. Lo to honor. When asked to provide proof to the reasons they were raising the price, they got upset and said they were refusing to do business. Long version My neighbor was buying a new vehicle from Stanley Ford in McGregor. I offered to buy his old truck from him. He agreed to sell it to me for the value offered to him on trade. Stanley agreed to accept the truck and sell it to me for $500 over the trade in value, plus TT&L., what they call an "in-and-out." They had no problem doing the "in". Once they possessed the truck things began to change. Due to a check engine light that was on when they purchased it, they were "unable to sell it in its current condition". They would not say what was wrong with it or any possible repair costs. They did give me a new sales price that was now almost $10,000 more. We already had an agreed on sales price, so I continued to ask for the service bill. When they did not provide this my suspicions grew. After a week with very little communication they provided a service record that failed to itemize the work done, as requested. They also called my neighbor back and told him that they would send him a new check for more money. This would in turn cost me more. I told them I was okay paying the increased price if they could provide me a better service record, let me view the parts that were removed from the truck and provide proof that they were sending my neighbor a check for more money than they originally paid him. They decided to rescend their offer to me. After sending an email highlighting their deceptive practices as outlined in the Texas Deceptive Trade Practices Act, I was given a number to their COO. He spoke with me and initially said no deal. After I told him what happened, he said he would review everything and call me back by 10am. The next day was a Saturday and I told him not to waste his weekend on this, but I would like a call back. He assured me he does not get weekends off with 500 employees. On Monday at noon, after not hearing back, I texted the COO. He texted back that he reviewed it and we would not be doing business. This does not sound like an isolated incident. After reviewing multiple online complaints outlining similar trade practices, I too decided to share my story. For their top management to review what happened and not care to resolve the issue, I believe that this is not a singular problem but one that is allowed to permeate through the company. Complaints have also been received with similar dealings at their other locations. My neighbor expressed multiple concerns of his own before, during and after his purchase. I will let him choose if he want's to share his story. Because of my neighbors warning up front, I recorded my conversations with the sales team. This kept them from being able to walk back their statements, but in the end it only highlighted their business practices. More

I have been going to Stanley Ford McGregor for 7 years and I highly recommend the service department for your vehicle. Not only have I purchased a 2015 F-350 truck here I also send my 2013 F-450 and my 20 and I highly recommend the service department for your vehicle. Not only have I purchased a 2015 F-350 truck here I also send my 2013 F-450 and my 2017 Lincoln Navigator for service. Would not take it any where else but Stanley Ford McGregor. They are so very friendly and treat you like family. Best dealership all the way around in McLennan county. More

Excellent Car Experience Our sales rep Jose Manzano was excellent. he was not high pressure and he did a great job showing us different vehicles. Stanley Ford was excellent Our sales rep Jose Manzano was excellent. he was not high pressure and he did a great job showing us different vehicles. Stanley Ford was excellent as a dealership to do business with, the whole process was fast and easy and again our sales person Joe Manzano was terrific. I recommend this dealership and ask for Joe to help you with your next vehicle More

Great deals and awesome follow up This is my 3rd purchase from Stanley Ford McGregor. The sales crew and management changed but the dealership is still solid and works hard to keep you This is my 3rd purchase from Stanley Ford McGregor. The sales crew and management changed but the dealership is still solid and works hard to keep your business. More

Excellent atmosphere to buy a truck I had a very good experience with all those involved in buying my new Super Duty. Very straight forward and we did really communicate. Sometimes sales I had a very good experience with all those involved in buying my new Super Duty. Very straight forward and we did really communicate. Sometimes salesmen become so involved with the sale that they communicate to you through the "closing technique" instead of talking to you. Everyone that I dealt with was genuine. A rarity now days. And a very good price to boot. More

Great staff I have been to Stanley multiple times to buy vehicles, and every time they have been nothing but amazing. I have worked with Brad Young every time and I have been to Stanley multiple times to buy vehicles, and every time they have been nothing but amazing. I have worked with Brad Young every time and have always had a great buying experience and have been able to call on him to take care of any issue I was having even after the purchasing part was over. The sales manager Leo is always available to talk to customers and makes you feel like you are the most important customer they have when he sees you. Working with their finance guy is a breeze too. Ernesto is not pushy at all on the warranties and works to make sure that you get the absolute best interest rate they can find. I could not recommend this place more, and send everyone that I know who is looking for a car or truck out there. Like my family has learned, it might be little further out than some of the dealerships in Waco proper, but the customer service makes it worth the drive. We will definitely continue to buy all of our vehicles at Stanley. More