Stapp Interstate Toyota

Just bought a 2024 Grand Highlander from Michaell Cangelosi at Stapp Interstate Toyota. He ordered the car for us and personally closed the sale. My car buying experience at Stapp was the best e Cangelosi at Stapp Interstate Toyota. He ordered the car for us and personally closed the sale. My car buying experience at Stapp was the best experience thus far - and I have purchased 5 other Toyotas in the past. This dealership is well run, efficient and ethical in their behavior. It was a refreshing experience to buy a new Toyota from such a professional team. More

Outstanding employees! Absolutely everyone was normal, down to earth, and transparent. Ended up buying a car because of the way I was treated. Stay away from Corwin Toyota Absolutely everyone was normal, down to earth, and transparent. Ended up buying a car because of the way I was treated. Stay away from Corwin Toyota… that’s what car shopping has taught me. More

If I could pick zero stars, it would still be too much. We unfortunately purchased two cars from this dealership. They are very nice to you until you have completed the transaction. If you ever happen t We unfortunately purchased two cars from this dealership. They are very nice to you until you have completed the transaction. If you ever happen to trade in a vehicle at another place, and want to get a refund of what is rightfully yours--good luck! We traded in a vehicle and went to the dealership in November to cancel the remaining portion of the products that we purchased. We were treated incredibly unprofessionally by the sales manager who would barely speak to us or even make eye contact. Clearly he was upset that it was going to cost him some money. At any rate, I blew it off as I intended to never have to deal with this store again. I understand there is a processing time to get a refund--I am in this business, and I respect the process. Fast forward to today when I called to inquire about the status of our refund. I spoke to a very helpful woman in the business office who unfortunately informed me that the sales manager never turned in our paperwork....honestly, I was not surprised in the least. The documentation I have in my possession is from 10 weeks ago and was signed by the man himself. If you are looking for a Toyota store that has shady business practices (fails to make payoffs on trades in a timely manner, or lists equipment on a vehicle that does not exist just to name a couple of our other experiences here) then you have come to the right place! This store does not care about taking care of their customers, they do not take the high road, and I completely regret ever doing business with them More

Very easy access to the dealership. They are able to get vehicles that many other dealerships couldn’t. The payment I put down to get on the list for my particular car was refundable an They are able to get vehicles that many other dealerships couldn’t. The payment I put down to get on the list for my particular car was refundable and was applied to the down payment when the car came in. Other dealerships stated that fee was non refundable even if they couldn’t locate the car you wanted. Drew was amazing! Always kept me up to date via text or email. The closing experience was wonderful. He explained everything and was very thorough. 5 stars to Drew! He’s the best! More

Don’t go there if you have other choices; it’s a matter of trust. of trust. More

Multi years we went to Stapp for service on our two new vehicles. No issues till this year when (apparently we are not the only ones, clearly there is some employees in the shop that are incompetent) we ha vehicles. No issues till this year when (apparently we are not the only ones, clearly there is some employees in the shop that are incompetent) we had leaky oil plug and broken small parts. Samantha was very rude and defensive even when calmly bringing up issues. Sorry Samantha, it was not another shop that broke things, we “only” went to Stapp. Not a single other mechanic touched our cars. And I bet you did not forward our concerns about the issues we found to management like I suggested (trying to help them fix their employee training issue). Sadly we will be going elsewhere, and that truck we were going to buy, sorry no. More

Very easy to work with, salesman Conner gave me a ride to dealership when I needed one. Friendly, enjoyable environment, would buy another vehicle from them without hesitation. dealership when I needed one. Friendly, enjoyable environment, would buy another vehicle from them without hesitation. More

All I have to say is that everything was excellent. Friendly and on time and good work Friendly and on time and good work More

Always treated with respect here. Great service reps who explain what snd when service is recommended. Great service reps who explain what snd when service is recommended. More

Oil change service. Took over 2.5 hours (with appointment). When I got home, I reviewed the invoice and noticed they had put 5qts. of synthetic oil in my 2007 Prius, whi Took over 2.5 hours (with appointment). When I got home, I reviewed the invoice and noticed they had put 5qts. of synthetic oil in my 2007 Prius, which I didn't request. Also, my Prius only takes 4qts of oil. I have made calls to service department and customer relations manager, left messages explaining the situation and asking for a credit for the synthetic oil - no replies! I also sent 2 emails with no response. Based on my experience, I will no longer have our Prius serviced at Stapp Toyota. FYI I've been having my Prius serviced at Stapp for the last 14 years. More