Stapp Interstate Toyota will not repair a failed part that was replaced by them on 6/29/2016. The seal on the rear differential coupler is leaking. This was discovered by Erlich Toyota on 6/26/2017. The coupler was repaired under a recall when I took the Rav4 in for a noise from the rear of the car. The said it was covered under a Toyota recall, so the repair was done.
After consulting with Erlich Toyota, they claim that the seal is leaking in the coupler, and told me that I should contact Stapp Toyota to get the repair done under warranty, and they were sure they (Stapp) would help me. Stapp has had my car for a day an one half now, and have given me the run around, saying that the part was out of warranty. I believe that this leak should be repaired free of charge to me.
As you can see from the history pages attached, I have had really bad service from Stapp Toyota. As a matter of fact, I have quit them and gone to another dealer.
Stapp has in the past charged me for service done on another vehicle, have mis-diagnosed repairs, and have kept my vehicle for five days waiting for parts to arrive.
Their service departments need an overhaul!