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Stapp Interstate Toyota - Service Center
Frederick, CO
37 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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37 Reviews of Stapp Interstate Toyota - Service Center
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July 31, 2025
Very easy to make service appointments. The whole operation is fast and efficient. The people are uber friendly and are a joy to work with. Very nice waiting area. Impressed. The whole operation is fast and efficient. The people are uber friendly and are a joy to work with. Very nice waiting area. Impressed. More
by w.ashbee
July 20, 2025
When I arrived home from Stapp after having work done on my Tacoma, I saw that the right rear wheel was missing a lug nut, I found it on my driveway. The truck was in for a rear brake line replacement and a my Tacoma, I saw that the right rear wheel was missing a lug nut, I found it on my driveway. The truck was in for a rear brake line replacement and apparently the rear wheels had to be removed. It is fortunate that the mechanic left only 1 lug nut loose, rather than all 6, and the potential of what could’ve happened on my driveway home. More
by thomas14575
Employees Worked With
Maranda White
June 23, 2025
I brought my car in because the battery needed jumped twice in four days. I told the service advisor after it's jumped, the battery tests fine, with 14v. 30 minutes later, the service advisor informed twice in four days. I told the service advisor after it's jumped, the battery tests fine, with 14v. 30 minutes later, the service advisor informed me my car was fine, the battery was testing fine, and the next time the issue happens, I should bring it back. Yup, the service advisor told me the next time my car won't start, I should bring it in for testing. No problem! I'll just drive my car that won't start right on over! More
by 02.prose-bolls
Employees Worked With
Ximena
November 26, 2024
Horrible service department. I’ve been sitting here for 2 hours waiting for an oil change while I watch all the people that came in here after me leave. I would not recommend ge I’ve been sitting here for 2 hours waiting for an oil change while I watch all the people that came in here after me leave. I would not recommend getting service here More
by MCG
Employees Worked With
Robert Hernandez
July 15, 2023
Multi years we went to Stapp for service on our two new vehicles. No issues till this year when (apparently we are not the only ones, clearly there is some employees in the shop that are incompetent) we ha vehicles. No issues till this year when (apparently we are not the only ones, clearly there is some employees in the shop that are incompetent) we had leaky oil plug and broken small parts. Samantha was very rude and defensive even when calmly bringing up issues. Sorry Samantha, it was not another shop that broke things, we “only” went to Stapp. Not a single other mechanic touched our cars. And I bet you did not forward our concerns about the issues we found to management like I suggested (trying to help them fix their employee training issue). Sadly we will be going elsewhere, and that truck we were going to buy, sorry no. More
by Adam
Employees Worked With
Samantha
September 30, 2022
Oil change service. Took over 2.5 hours (with appointment). When I got home, I reviewed the invoice and noticed they had put 5qts. of synthetic oil in my 2007 Prius, whi Took over 2.5 hours (with appointment). When I got home, I reviewed the invoice and noticed they had put 5qts. of synthetic oil in my 2007 Prius, which I didn't request. Also, my Prius only takes 4qts of oil. I have made calls to service department and customer relations manager, left messages explaining the situation and asking for a credit for the synthetic oil - no replies! I also sent 2 emails with no response. Based on my experience, I will no longer have our Prius serviced at Stapp Toyota. FYI I've been having my Prius serviced at Stapp for the last 14 years. More
by Fred
Employees Worked With
Miranda Wright
