Stapp Interstate Toyota - Service Center

I apologize in advance, this is long but if you are looking for a place to have your Toyota serviced you should read it! After having my 2020 Camry for about 5 months, I noticed that the drivers windo looking for a place to have your Toyota serviced you should read it! After having my 2020 Camry for about 5 months, I noticed that the drivers window was rolling up slower than normal and sometimes didn't go up 100%. I figured I would have it looked at the next time I took my car in for an oil change. On 6/4 while leaving for work, I rolled the window down to get rid of a little dew and rolled it back up when it fell slightly out of alinement and would not go up. Since I was on my way to work, I grabbed a towel to cover the window and caught a ride with my husband. I called for an appointment as soon as Stapp opened, next available was 6/15 @ 7am. On 6/15 I dropped my car in the after hours area, towel over the window as it had been for the last 11 days. At 8am I get a call from Lupita (my service advisor) letting me know that they are taking my car back to look at the window and asking me if I have had any body work done to the car, I tell her no, Stapp is the only place I have had my car serviced since I bought it in November. She tells me she will get back to me soon with info. By 2:30 I have not received a call so I leave her a message asking when my car will be ready. An hour later I have a message from her stating that they can tell that I had some improper body work done on the car by the overspray on my window and therefor they will not warranty the window repair! I have no idea what she is talking about so my husband and I decide to just drive down and have a look. Sure enough, there is something whiteish on the window, up in the corner area about the size of a dime, in an area that would have been tucked up into the window seal if the window was rolled up. I have never seen this before and have no idea what it is or where it came from. Lupita also has me feel the paint on the driver door (covered by a towel for 11 days) vs. the paint on the back door. I tell her I was unable to wash the car with the window down, it's dirty! I ask what I need to do to handle this situation and Lupita takes my in to see Ryan Zamudio, the service director. I tell him again that Stapp is the only place I have taken my car. Ryan tells me that since I didn't buy it from them, I will need to contact the dealership I bought it from for their service records because if something happened on their lot, they need to cover this repair. He tells me that they are required to disclose any damage that happened on their lot but that sometimes dealerships are shady about it. I know that nothing was disclosed to me when I bought the car so if there was damage at the lot, why in the world would they both disclose now and admit not disclosing? My hopes are not high for this call but I make it anyway. To my surprise, the general manager at Stevinson Toyota East was extremely helpful! I sent him an email with the vin and got a return call within an hour! He apologized that they actually didn't have any service records on my car at all because their dealership did not take original delivery from the manufacturer, which is when the service records would have started. He told me that they don't share records between dealerships but that the car was a dealer trade from...Stapp Toyota! Yep, that is correct, the dealership that is making me run down all this information is the one that should already have it! I make the call to Lupita with the info I have and her response was that of course they are going to tell you that if they think they are going to have to pay from repairs! I let her know that obviously I did not disclose why I am looking for the records and forward her my email as proof. At this point she decides that she should maybe do a little research on her end, she'll get back to me. I don't hear anything from her on Thursday, Friday she calls to let me know that they went a head and pulled the "jacket" from my door and can see that there was no damage so they are going to cover the repair under the warranty. They have to order the part so of course my car isn't ready until Tuesday of the following week. On previous inquiry/pick up of my vehicle, I have always had to wait for "my service advisor" this time however, Lupita passed me right off and didn't acknowledge me. There was no apology and no explanation. I can 100% understand Stapp questioning me about a mark on my window but I would expect them to have done their own research before accusing me of having improper work done and sending me on a wild goose chase for information they already have. Seems to me that it was easy enough for them to check to see that there was no previous damage and I'm sure they were reimbursed by Toyota anyway. I didn't deserve their crappy attitudes and accusations. I wish I lived closer to Stevinson Toyota East, I was pleasantly surprised by Steve Bear's helpfulness. More

Outstanding service on my 2006 Toyota Corolla. Bumper to bumper maintenance - over $1000 for all services provided. Well worth it. Car runs like new and renewed confidence in motor, transmission, steering, bumper maintenance - over $1000 for all services provided. Well worth it. Car runs like new and renewed confidence in motor, transmission, steering, brakes, tires, etc...all fluids and filters and misc. items. Great service consultant work by Josh Hashman and mechanic maintenance work by Frank. Excellent support with Lyft ride home and pickup. I am an engineer, and not easily impressed by mechanical work unless it is the best...this was. More

The worst experience ever. Took my 2019 Tundra in for a few repairs, ended up leaving with more issues than when I arrived. I scheduled a 25k service and a recall on a fuel Took my 2019 Tundra in for a few repairs, ended up leaving with more issues than when I arrived. I scheduled a 25k service and a recall on a fuel pump paid for by Toyota. I was given a Tacoma as a rental whilst they worked on my vehicle. When I left my truck, I told them that I was having shaking issues upon breaking. They completed the 25k service and fuel pump and called to let me know that there was an issue with the brake rotors needing to be machined down as they had become warped. I have no issues with paying for repairs on my vehicles when they are justified. I asked how this could happen after such limited miles and wear and was told by Stapp that even though its rare at this mileage it can still happen. I was told by Lupita that she had spoken with Toyota and they would not cover it under warranty. I decided it was probably best I give them a call to see what the issue was and if machining them was a smart option on a big truck. Toyota were very helpful over the phone and explained that it is indeed rare but Colorado being mountainous it can happen sooner. However, Toyota were going to be generous and agreed with my plight and were nice enough to cover the repair. Very happy with Toyota. My repair was completed, and I picked up my Truck from Stapp. As soon as I got onto the road and highway nearby I noticed several issues immediately. My truck was way out of balance to the extent that it became undrivable on the highway as the whole rig was shaking. Not only that, it now has an extreme pull to the right. I need to turn the wheel a considerable amount to stop it going into the hard shoulder. I called the Stapp and spoke to Lupita. She told me that because I went through Toyota that the new issues, which were a direct result of the repair would not be covered. At no point was I told this and it was a major concern that I could get back onto the road without these concerns being brought up. Lupita told me that she didn't' want me to have a bad image of Stapp and that I should bring it in immediately and they would make it right. At no point did I question what “making it right was” as I assumed they would just take care of the repair. The week after, I brought it in and left it with them. I left to go to work for the day. After about an hour Lupita had called and left a voicemail stating that the vehicle did indeed need to be balanced and aligned and that it was going to cost me $130 to get this repair done after a deduction of $20 on their behalf. I was initially quoted $190 for the brake repairs which Toyota took care of. I was told that if I had paid for the repairs instead of Toyota that it would have been balanced. I was hoping that a little common sense would prevail here but that wasn't the case. I spoke to the service manager Ryan on the Friday evening just about 30 minutes before they closed, he stated that it was not their fault and the vehicle had the issues before coming to them. I told him that was for sure not the case, but he was unwilling to take any accountability and the whole exchanged with him very unpleasant especially from someone in a managerial position. They also lost my wheel cap which is about $80, and I didn't even want to bring that up with them. Toyota has been great through this whole ordeal and are even advising me as I set up some paperwork about this issue with them. It takes me 40 minutes to get to Stapp and I have been back and forward 6 times in the last week or so. It is bad enough that I have a busy job working for the state, let alone the fact that there is a pandemic going on. I would advise everyone to never do business with this dealership. As another reviewer stated, “Terrible service and zero concern for customer safety.” More

Always treated professionally and courteously. We have used this dealership for the past 3+ years to service our 2014 Avalon Hybrid. Although the service writers seem to change frequently, there h We have used this dealership for the past 3+ years to service our 2014 Avalon Hybrid. Although the service writers seem to change frequently, there has never been a time when we thought we were being overcharged or not treated fairly. More

Bent over backwards After getting getting an oil change elsewhere we were informed that our coolant reservoir was empty. We took it to Stapp to have it checked and found After getting getting an oil change elsewhere we were informed that our coolant reservoir was empty. We took it to Stapp to have it checked and found out that our water pump and a couple gaskets were leaking. This was a very expensive and lengthy repair but the Service Manager "Bubba" did everything he could to help. Even when told that there was no more loner cars for us to use he went out on the lot and found one that was just in the process of being returned so we could have a car for the weekend and couple weekdays it took to fix it. And though the price of dealerships are usually higher than a non-dealer mechanic he did everything he could to try and keep the price down and frankly we just prefer having a licensed, factory trained mechanic fix our Toyota Tacoma. We know it's getting done right and if there is a mistake it will be owned up to. Plus the warranty are generally better. More