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Star Chrysler Dodge Jeep Ram of Big Spring

Big Spring, TX

4.5
224 Reviews
Call Dealership (432) 606-6200

821 W Interstate 20

Big Spring, TX

79720

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224 Reviews of Star Chrysler Dodge Jeep Ram of Big Spring

February 11, 2026

Wish I would have known yall don’t rotate tires on aftermarket rims before I waited an hour and a half for an oil change and needing to get my tires rotated. More

by heather.james44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
New guy in front and someone who changed my oil in blue jeans and a hoodie
Report | Print
February 07, 2026

Excellent customer service. Got right in and they went to work on my service. Will definitely recommend them to everyone. More

by mcnew.scotty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Report | Print
February 06, 2026

All the staff is very friendly and the service department does a wonderful job at making sure your needs are taken care app and keep in contact with you through the process off you vehicle being in there sho More

by jckmoore893
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Report | Print
February 02, 2026

Amazing customer service, was a quick fix but they let me posted every step of the way and had our company truck in and out within a few days. More

by Lytell.Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Report | Print
January 22, 2026

They take very good care of me in the service department. Kendra at the desk was very friendly and helpful. More

by Brent
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Report | Print
January 19, 2026

Brought the vehicle in for a timing issue. They kept the vehicle for about 30 days replace the fuel pump and I still have the same issue. I suppose I will see if they properly rectify the main More

by lance.lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenrda Williams
Report | Print
January 02, 2026

Was misquoted a price over the phone, $90. Difference. Went ahead and had it serviced. Had to return my truck as the tech spilled oil all over my engine compartment normally not a big deal but More

by Tbell176tbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenrda Williams
Report | Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for taking the time to share your experience. We sincerely apologize for the pricing misquote and for the condition of your vehicle following the initial service—especially on a new truck. That is not the level of attention to detail we expect from our service department, and we understand why that was disappointing. We do appreciate you allowing us the opportunity to correct the situation, and we’re glad our Service Manager was able to address your concerns, ensure your vehicle was properly cleaned, and help you find a maintenance plan that better fits your needs. Your feedback has been shared with our team so we can prevent this from happening in the future. Thank you again for your patience and for giving us the chance to make it right.

January 02, 2026

The service representative was. Exceptionally courteous and professional. The required maintenance was accomplished quickly. I would highly recommend them for anybody needing mainte More

by traveldog57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Report | Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the kind review and for choosing Star CDJR of Big Spring for your vehicle maintenance needs. We’re glad to hear our service representative provided courteous and professional care and that your maintenance was completed efficiently. Providing reliable, high-quality service to customers in Big Spring, TX and the surrounding West Texas area is always our goal. We truly appreciate your recommendation and look forward to assisting you again at Star CDJR of Big Spring Service Department.

January 01, 2026

I thought I would never buy another Chrysler after dealing with the dealership in Midland Tx. But after dealing with the Big spring group, they definitely changed my mind!! They were nice, fast and pr More

by rachel.lively77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Report | Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for sharing your experience and for giving us the opportunity to earn your trust. We’re glad our team at Star CDJR of Big Spring was able to provide a fast, professional, and positive experience. Serving customers in Big Spring, TX and West Texas with respectful, reliable service is always our goal. We truly appreciate your kind words and look forward to helping you again.

December 17, 2025

This place has gone from bad to worse. Over charging for parts. Not looking after their customers. Lack of empathy. I'll not buy another vehicle from any Star business ever. More

by tshank61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenrda Williams
Report | Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling disappointed, as this is not the level of care we want any customer to feel they received. Our team did have the opportunity to evaluate your vehicle and review the recommended service options with you. While you ultimately chose to decline the repairs, we respect every customer’s decision and want all guests to feel informed and comfortable throughout the process. Our pricing reflects OEM-approved parts and the expertise of manufacturer-certified technicians, which helps ensure repairs meet factory standards for safety and reliability. Your comments regarding customer care have been shared with our leadership team as we continue to improve communication and overall service experience. We appreciate you taking the time to provide feedback.

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