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Star Chrysler Dodge Jeep Ram of Big Spring

Big Spring, TX

4.5
224 Reviews
Call Dealership (432) 606-6200

821 W Interstate 20

Big Spring, TX

79720

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224 Reviews of Star Chrysler Dodge Jeep Ram of Big Spring

October 03, 2025

Getting service done was a pain, seems there’s a disconnect between service advisors and the mechanics. Leading to little to no communication from the service advisor to the customer. Took a week to More

by mdwood98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenrda Williams
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for taking the time to share your experience. We sincerely apologize for the delays and lack of communication you encountered during your service visit at Star CDJR of Big Spring. This is not the level of coordination or customer care we strive to provide, and we understand how frustrating that must have been. Your feedback has been shared with our service leadership so we can address the communication gaps between our advisors and technicians and improve accuracy and follow-through moving forward. We would appreciate the opportunity to discuss this with you directly. Please contact Jeff Clement, Service Director, at Jeff.Clement@abilenecars.com, so we can better understand your experience and work toward a resolution.

October 02, 2025

Dealership is fine it’s the customer service that’s no good and unfriendly to customers More

by Murandjr99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for sharing your feedback. At this time, we’re unable to locate a service or sales record that matches the name associated with this review, so it’s possible there may be a mix-up or the visit was under a different name. That said, we take concerns about customer service very seriously and would appreciate the opportunity to learn more. Please contact Jeff Clement, Service Director, at Jeff.Clement@abilenecars.com so we can better understand the situation and address it directly.

September 21, 2025

They got our truck in and out with professional repair and staff and with a friendly customer service. More

by Myra Christy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the great review and for choosing Star CDJR of Big Spring. We’re glad to hear our service team provided quick, friendly, and thorough care for your vehicle. Taking care of all our customers’ service needs in Big Spring, TX is always our priority. We truly appreciate your trust and look forward to serving you again.

September 11, 2025

Kendra Always goes above and beyond to take care of my service needs for my vehicles. More

by shane.huitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the great review and for choosing Star CDJR of Big Spring. We’re glad to hear our service team provided quick, friendly, and thorough care for your vehicle. Taking care of all our customers’ service needs in Big Spring, TX is always our priority. We truly appreciate your trust and look forward to serving you again.

September 09, 2025

Very thankful for a service manager who communicates with his customers. He has definitely earned my continued business. More

by Toby S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Fisher
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the great review and for choosing Star CDJR of Big Spring. We’re glad to hear our service team provided quick, friendly, and thorough care for your vehicle. Taking care of all our customers’ service needs in Big Spring, TX is always our priority. We truly appreciate your trust and look forward to serving you again.

September 06, 2025

Great staff help with everything I needed and The oil change was fast and affordable More

by floresrandy651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the great review and for choosing Star CDJR of Big Spring. We’re glad to hear our service team provided quick, friendly, and thorough care for your vehicle. Taking care of all our customers’ service needs in Big Spring, TX is always our priority. We truly appreciate your trust and look forward to serving you again.

September 05, 2025

Sales is great, service department/service manager sucks. Brand new vehicle & can't get parts More

by lbr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Scharbrough, Kenrda Williams
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the review and for the 5-star rating. We’re glad to hear you had a great experience with our sales team. That said, we’re sorry for the frustration you’ve experienced with parts availability on a new vehicle. Unfortunately, parts delays can occur due to manufacturer supply constraints, but we understand how disappointing that can be. We’d appreciate the opportunity to review your situation and ensure you’re getting clear communication and support moving forward. Please contact Jeff Clement, Service Director, at Jeff.Clement@abilenecars.com so we can address this directly. We value your feedback and the chance to improve.

September 04, 2025

I had a great time at Star ram in Big Spring Tx. Everyone was super helpful and polite. They found the perfect truck for me and made me feel at home through the whole process. More

by jacob.a.reed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Von Manoukian, Jamie Bitner
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the great review and for choosing Star CDJR of Big Spring. We’re glad to hear our service team provided quick, friendly, and thorough care for your vehicle. Taking care of all our customers’ service needs in Big Spring, TX is always our priority. We truly appreciate your trust and look forward to serving you again.

September 04, 2025

Service was quick and friendly price for the service was very budget friendly ill definitely be going back More

by aguerobobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the great review and for choosing Star CDJR of Big Spring. We’re glad to hear our service team provided quick, friendly, and thorough care for your vehicle. Taking care of all our customers’ service needs in Big Spring, TX is always our priority. We truly appreciate your trust and look forward to serving you again.

August 26, 2025

Service center was fast and efficient! Will do all my future business at Star in Big Spring. More

by khalilawawdeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Kenrda Williams
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the great review and for choosing Star CDJR of Big Spring. We’re glad to hear our service team provided quick, friendly, and thorough care for your vehicle. Taking care of all our customers’ service needs in Big Spring, TX is always our priority. We truly appreciate your trust and look forward to serving you again.

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