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Star Chrysler Dodge Jeep Ram of Big Spring

Big Spring, TX

4.5
224 Reviews
Call Dealership (432) 606-6200

821 W Interstate 20

Big Spring, TX

79720

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224 Reviews of Star Chrysler Dodge Jeep Ram of Big Spring

August 26, 2025

I brought my truck here for a warranty issue. The truck was there for almost 3weeks and when I finally was able to get ahold of them they told me that they had pulled and inspected parts on the t More

by sykesrussell32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenrda Williams
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for sharing your concerns. We want to be very clear that our team would never intentionally misrepresent work performed on a customer’s vehicle. Any inspections or evaluations completed during a warranty diagnosis are documented and performed according to manufacturer guidelines. That said, we understand why this situation raised questions and why it was frustrating—especially given the length of time your truck was here. If there was a breakdown in communication or an expectation mismatch regarding what was inspected and how it was explained, we take responsibility for clarifying that. We would appreciate the opportunity to review this directly with you and go over the documentation related to your visit. Please contact **Jeff Clement, Service Director**, at **[Jeff.Clement@abilenecars.com] (mailto:Jeff.Clement@abilenecars.com)** so we can discuss this in detail and address your concerns appropriately.

August 24, 2025

It was good but kinda odd that they only had the lube tech there. I was told if there was another issues I’d have to wait till Monday to have it looked at. More

by steve.lachappelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for your feedback and for choosing our service department. During your visit, several members of our service team were out for required training and scheduled time off, which limited staffing that day. We appreciate your patience and apologize for any inconvenience this may have caused. We’d welcome the opportunity to discuss your experience further or assist with any follow-up needs. Please contact Jeff Clement, Service Director, at Jeff.Clement@abilenecars.com. Your feedback helps us improve, and we appreciate you taking the time to share it.

August 22, 2025

Great service, got me in right away and were super helpful and accommodating for my situation. More

by mills515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Calvert
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the great review and for choosing Star CDJR of Big Spring. We’re glad to hear our service team provided quick, friendly, and thorough care for your vehicle. Taking care of all our customers’ service needs in Big Spring, TX is always our priority. We truly appreciate your trust and look forward to serving you again.

August 21, 2025

Everything went smoothly and there were no issues with getting in to the service department - PLUS, coffee was hot and fresh More

by billyjbyrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the great review and for choosing Star CDJR of Big Spring. We’re glad to hear our service team provided quick, friendly, and thorough care for your vehicle. Taking care of all our customers’ service needs in Big Spring, TX is always our priority. We truly appreciate your trust and look forward to serving you again.

August 21, 2025

Service department is outstanding. Unmatched we take all our company vehicles here. Kendra is the best and keeps us informed every step of the way. More

by codym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the great review and for choosing Star CDJR of Big Spring. We’re glad to hear our service team provided quick, friendly, and thorough care for your vehicle. Taking care of all our customers’ service needs in Big Spring, TX is always our priority. We truly appreciate your trust and look forward to serving you again.

August 20, 2025

Awesome service experience. I pulled in without an appointment and was helped right away. Great! More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenrda Williams
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the great review and for choosing Star CDJR of Big Spring. We’re glad to hear our service team provided quick, friendly, and thorough care for your vehicle. Taking care of all our customers’ service needs in Big Spring, TX is always our priority. We truly appreciate your trust and look forward to serving you again.

August 15, 2025

Got me in quickly and out quickly in servicing my vehicle and repairing a few things More

by jungmanCREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the 5-star review and for choosing Star CDJR of Big Spring. We’re proud to serve Big Spring, TX and the surrounding West Texas area with professional sales and certified service you can rely on. Our team works hard to provide clear communication, quality workmanship, and a positive customer experience every visit. We truly appreciate your support and look forward to assisting you again at Star CDJR of Big Spring.

August 11, 2025

They was very efficient and helpful with my car I will definitely make them my go to dealership even though I live I Midland More

by smullings681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department was very helpful
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the 5-star review and for choosing Star CDJR of Big Spring. We’re proud to serve Big Spring, TX and the surrounding West Texas area with professional sales and certified service you can rely on. Our team works hard to provide clear communication, quality workmanship, and a positive customer experience every visit. We truly appreciate your support and look forward to assisting you again at Star CDJR of Big Spring.

August 10, 2025

Good quality work, I feel like they actually care about you and the problem with your vehicle. More

by joeh1809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scharbrough, Christine Cramer
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the 5-star review and for choosing Star CDJR of Big Spring for your vehicle purchase. We’re proud to help customers in Big Spring, TX and throughout West Texas find the right Chrysler, Dodge, Jeep, and Ram vehicles with a professional, no-pressure sales experience. We truly appreciate your trust in our sales team and look forward to assisting you again in the future.

August 09, 2025

The service writers were great the dealership was really clean and everyone was was really friendly and helpful More

by sasserman007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Print
Jan 05, 2026 -

Star Chrysler Dodge Jeep Ram of Big Spring responded

Thank you for the 5-star review and for choosing Star CDJR of Big Spring. We’re proud to serve Big Spring, TX and the surrounding West Texas area with professional sales and certified service you can rely on. Our team works hard to provide clear communication, quality workmanship, and a positive customer experience every visit. We truly appreciate your support and look forward to assisting you again at Star CDJR of Big Spring.

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