We purchased a used 2007 Nissan Murano in April 2018 from Star Ford in Streator, IL. The car they sold us was unsafe to drive on the road. After we purchased the car we took it to a tire shop for a 4 wheel alignment. The shop called me and told me they could not align the back tires because the K-Frame was totally rusted out. The mechanic told me the frame was so rusted out that driving this vehicle was dangerous and the rear end tires could fall off. The only option was to have our mechanic purchase a new K-Frame from Nissan and replace the old one. After it was repaired I called Star Ford and spoke to Nick Benson the general manager. He said they would not pay for any of the repairs because it was purchased “As Is”. I set up a meeting with the owner John Centoni to explain our concerns about the car. I brought the rusted K-Frame assembly for him to see and he stated “it was not necessary”. After insisting he finally did look at it. While we were discussing the problem he said that he could not pay for the repair. I suggested he pays for the parts and I would pay for the labor, again he said “I can’t do that”. I asked him if they inspect used cars before they sell them and he said, ”yes” and that his mechanic must have missed that. If the car was on a lift and inspected properly, it would be impossible to miss the rusted out K-Frame assembly. For Star Ford to sell a vehicle that is not safe is inexcusable and indefensible. If not for the technician at the tire shop this could have ended with an accident or even a possible death. The car should never have been sold to the general public. John stood there, listened, but did not respond to me.
After 42 years in the service business I have learned that every successful business in the United States emphasizes two things, “Safety Is Job One” and “Customer Satisfaction”. Clearly, Star Ford does not believe in either.