Star Ford Lincoln

Recall My service agent didn’t know about the recall. I had to call later when I got home after dropping off the car. I looked at the letter I received in th My service agent didn’t know about the recall. I had to call later when I got home after dropping off the car. I looked at the letter I received in the mail then called to make sure it got done. Why wasn’t the recall in your system? I shouldn’t have had to mention it. More

Disappointing I went in for a missing bolt on my left leaf spring along with an oil and filter change. I know and realize you are in business for profit, but a litt I went in for a missing bolt on my left leaf spring along with an oil and filter change. I know and realize you are in business for profit, but a little kindness would go much further for repeat business. Along with the understandable oil change charge, they charged me 200.00 bucks to put on the bolt. All the time telling me they did not charge me for the bolt. Very disappointing. I will be hesitant to return. More

Great Service. I arrived about 25 minutes before my appointment and they attended to me as I got there. The first service person was super nice and asked all the rig I arrived about 25 minutes before my appointment and they attended to me as I got there. The first service person was super nice and asked all the right questions about why I was there. She was “you’re Services Rep will be with shortly” guess what, she was. Ms. Davis was wonderful and vary on her “A” game. More

Great customer service! Was greeted by the man who received my car, explained expected time for service by service personnel (dot remember his name) and since this was a 60,0 Was greeted by the man who received my car, explained expected time for service by service personnel (dot remember his name) and since this was a 60,000 mi service, they washed my car when I asked if they would. :) A floor manager came by and apologized for the coffee machine not working at the time. It was up and running an hour or so later. More

Sam Davis is great! Great customer service- Sam kept me in the loop every step of they way! I felt well informed and the whole process was relatively painless Great customer service- Sam kept me in the loop every step of they way! I felt well informed and the whole process was relatively painless More

Waste of Time Took my car in 3 times for the same problem within a very short time frame. Told them cracking sounds form by front passenger side when steering wheel Took my car in 3 times for the same problem within a very short time frame. Told them cracking sounds form by front passenger side when steering wheel turns either direction. Car was there for 2 days and only contact is if I initiate a call. Advisor stated might be axle or the “boot.” They replaced it. Sounds reappeared and made another appointment. Car was there for 2 days again. No contact unless I keep calling. They said nothing is heard and to drive around with the service staff. Picked up car and sure enough sound was still there. I dropped it off and another advisor, Kevin confirmed within 4 seconds the problem. My advisor, Eddie, said I kept stating it was the axle. I told that is not what the case, I said when wheel turns, sound forms. As an advisor, he “advised” it could be the axle or boot, etc. I waited at the dealership for nearly 3 hours on the 3rd visit, and when I haven’t heard any update, I again initiate contact. Eddie said they JUST started to look at it as they went to lunch! I told him what about my time?! I am not here to hangout and spend HOURS waiting, let alone 3rd time here! I requested a rental and he said I am paying for it. I spoke to Manny and he said he will cover the rental when I told him briefly the situation. I am no longer coming to this dealership as the service is beyond unacceptable. I do not tolerate to have my time wasted and having an advisor claim I said a specific phrase when 100% not the case, then say I am paying for a rental! To this day, there is still no contact and I have to call AGAIN for an update! I had a prior experience where I had to bring the car back in for poor quality work where I told them my bulb was out and they replaced it. They didn’t bother to test it and I said it’s still out, check wires??? They confirmed the wires were somehow loose/messed up and replaced. I spoke to Manny about this a long ago about why don’t they do their job 100%, instead of 50%??? Seems like people don’t care and Enterprise has even stated statistically, they are getting repeat customers from your dealership and another. More

Overpriced Maintenance and repair costs are through the roof. Replacing a clutch should not be a $2200 on a fiesta. $1500 at most. Also most dealerships will was Maintenance and repair costs are through the roof. Replacing a clutch should not be a $2200 on a fiesta. $1500 at most. Also most dealerships will wash your car after. Michael was very understanding and looked over different options. He was not to blame for a poor experience. He did a great job on his end. More

Returned lease,got new lease vehicle Had used service for about 3 years. Customer service very professional, Leased new vehicle, am very satisfied with the experience. Everyone there hel Had used service for about 3 years. Customer service very professional, Leased new vehicle, am very satisfied with the experience. Everyone there helpful in returning a lease & getting new one No pressure everything explained More

Great service!!! Michael was great! Quick, professional and nice! I would recommend anyone to this dealership. Very organized and friendly staff. They even have multi Michael was great! Quick, professional and nice! I would recommend anyone to this dealership. Very organized and friendly staff. They even have multi purpose coffee machine and snacks :) More

Great Ford Service Center The service manager was outstanding. Michael is super friendly and professional. Besides cars he loves dogs and children. Diagnosis and repair of m The service manager was outstanding. Michael is super friendly and professional. Besides cars he loves dogs and children. Diagnosis and repair of my F-150 was perfect. The final cost of repairs was less than the original estimate! More