Star Ford Lincoln

Horrendous On June 26, 2019, I went in for an oil change and to get my breaks changed on a vehicle that’s is only 3 months in use. My appointment was at 7:30am, On June 26, 2019, I went in for an oil change and to get my breaks changed on a vehicle that’s is only 3 months in use. My appointment was at 7:30am, I was told I would get a call when the vehicle was ready because the car would need to go to a different department. It was 2pm and I had not heard back yet so I decided to call to get an update. I was then informed that the vehicle had been ready. Excuse me, so why did I get a call to inform me of that my vehicle was ready. I didn’t say anything and just picked up my vehicle. The next day (June 21), I hear the break still squeaking. I called and was told that Kevin from the service department was on the line and would I get a call back. I called two hours later after I didn’t get a call back and spoke to Giselle from the service department and she informed Kevin is yet again on the phone. I explained the situation to her and she asked me to bring the car in again, mind you I had to get a day off to bring in the vehicle. at this point, I am frustrated because I asked for the day off work had to pay for two Lyfts and the car was not fixed which was the reason I brought it in the first place. Instead of assisting me, she was completely rude and hung up on me. I have been a customer at STAR Ford because of their great service from great former employee Donavin Etu, who unfortunately is not there. Today, June 22, 2019, I am trying to call again and been on hold for Kevin for more than 10 mins and I will continue to wait until I get the service that I need. If not, I will personally go speak to a manager on Monday (when Giselle said he would return). More

Helpful Sasha, Moe and Kash all made this experience streamlined and with out any issues. All very helpful and knowledgeable. I was impressed from the test Sasha, Moe and Kash all made this experience streamlined and with out any issues. All very helpful and knowledgeable. I was impressed from the test drive to the final signing of the documents. More

Good Service Great Customer Service. I had to leave my vehicle at the dealership for a couple of days and Ford put me in a rental and took care of the charges. Sta Great Customer Service. I had to leave my vehicle at the dealership for a couple of days and Ford put me in a rental and took care of the charges. Staff thanked me for bringing in my vehicle to their dealership. I’d recommend this place if you have a Ford. More

Excellent experience It was my first time bringing my car in for maintenance and the staff (Randy) there was friendly and informative. My overall experience there was exc It was my first time bringing my car in for maintenance and the staff (Randy) there was friendly and informative. My overall experience there was excellent and I will definitely return for future maintenance and recommend it to others. Thank you. More

Service Center Took care of servicing car in a timely manner. Installed new carpet . Also helped with connecting our bluetooth phone systems so we would be able to u Took care of servicing car in a timely manner. Installed new carpet . Also helped with connecting our bluetooth phone systems so we would be able to use them correctly. More

Good service The service was good. Repairs completed in a timely manner. Sad to see the complimentary car wash gone. Also no car loaner for a multi day repair. The service was good. Repairs completed in a timely manner. Sad to see the complimentary car wash gone. Also no car loaner for a multi day repair. Overall still good work. More

Great Costumer service very satisfied, sales personal very professional, I like back when I have more money, specials is good, dealer very clearly, thanks Costumer service very satisfied, sales personal very professional, I like back when I have more money, specials is good, dealer very clearly, thanks for everything More

Amazing people and service Danielle (Sam) is very friendly and very knowledgeable , she kept me up to the second with the repair, the repair was done before the time initially e Danielle (Sam) is very friendly and very knowledgeable , she kept me up to the second with the repair, the repair was done before the time initially estimated, Rosa the receptionist very friendly, parts people was great also the cashier, overall a great experience. More

Customer service. Work performed seems satisfactory at this time .Completely satisfied at this time. Service rep Seta very attentive & showed concern. Her follow up kep Work performed seems satisfactory at this time .Completely satisfied at this time. Service rep Seta very attentive & showed concern. Her follow up kept me advised of ongoing work. Second time she has assisted me. More

Awesome experience . Donovan was excellent. The reception was very good. I have recommended Star Ford to my friends. This was my second time service on my experience . Donovan was excellent. The reception was very good. I have recommended Star Ford to my friends. This was my second time service on my Mustang GT. More