Star Ford Lincoln

Rude and waste your time. This dealership masquerades as a legitimate operation. Be careful. Surprised that Ford would allow them to use their logo and brand. I'm sure for b This dealership masquerades as a legitimate operation. Be careful. Surprised that Ford would allow them to use their logo and brand. I'm sure for basic service they're fine. When it comes to system updates or anything ford warranty related - they simply don't know what they're doing or have hacks to get around the system. When this happened to me they held my truck and I had to fight to get it back in working order. The switched my person several times in the name of convenience, but the reality is they do this to change the story on you so that there isn't any accountability on what the previous person promised or said. I was told it would be a simple update. No more than a couple of hours. Day one I was told it was the wifi, then i was told it was Ford, then I was told it was my truck. I couldn't afford to leave it with them as it's my main means of transport or income. So they made me wait two more hours to get it ready and updated. A week later I bring it and told the part is in stock and it should take no more than an hour. 8 hours later I'm told it's the wifi, then that it's Ford, and that I have to leave my vehicle. Understand by this point I've dealt with 3+ people all whom know little to nothing of what the previous person said, promised, or advised. So each time you have to start all over again. They text you and don't reply. They don't engage in solutions only presenting and making it your problem. Frankly some of the people are just rude and think it's perfectly ok to leave you w/o a vehicle and to waste your day. They take no responsibility and make all problems someone else's -- ford, the wifi, the system, and your vehicle. What a bunch of charlatans. My truck is still broken. More

Front axle and oil change while U wait. I didn't want to drive it with a blown axle hub when they told me about it. They said, when I asked about my options that they could have it done by I didn't want to drive it with a blown axle hub when they told me about it. They said, when I asked about my options that they could have it done by the end of the day and at 4:00 I was on my way home! Great service. More

Donovan was awesome Donovan was fantastic! He provided amazing service. The diagnosis was accurate. And the work done was accommodating to my needs even though I was an Donovan was fantastic! He provided amazing service. The diagnosis was accurate. And the work done was accommodating to my needs even though I was an unexpected customer. More

The Works Great service. Kevin explained in great detail what the car needed, so we went for it. And the best part when we got our car back two hours later, it Great service. Kevin explained in great detail what the car needed, so we went for it. And the best part when we got our car back two hours later, it was washed. More

Great Salesperson, No Pressure My sales person, Paul, was a delight to deal with. He really knew the car (which is no small feat, given all of the bells and whistles) and was frien My sales person, Paul, was a delight to deal with. He really knew the car (which is no small feat, given all of the bells and whistles) and was friendly and kind. More

Water pump Great customer service. It took a while to get my car back, but I was told there were a number of cars to be serviced before mine. Great customer service. It took a while to get my car back, but I was told there were a number of cars to be serviced before mine. More

Outstanding Professionalism Brought my car in for a faulty tire pressure sensor. I had no appointment, but within minutes Kevin came to me and let me know exactly what was wrong, Brought my car in for a faulty tire pressure sensor. I had no appointment, but within minutes Kevin came to me and let me know exactly what was wrong, how to fix it, and the estimated price. Throughout my visit Kevin showed great professionalism and was very friendly. He was able to answer all my questions, and by the time they were done, he had also found the part for a cheaper price elsewhere, which they matched. No one ever wants to take their car to fix unexpected problems, but the experience was pretty much painless and easy. More

I love Star Lincoln Service A+++ for every time I get my MKC serviced! Thank you Star Lincoln Ford. Always convenient and service with a smile every time. And extremely thorough. A+++ for every time I get my MKC serviced! Thank you Star Lincoln Ford. Always convenient and service with a smile every time. And extremely thorough. More

Great service . Went in and came out happy. I was given an estimate of a couple hours. Took a little more. Was recommended extra services. My vehicle is running lik . Went in and came out happy. I was given an estimate of a couple hours. Took a little more. Was recommended extra services. My vehicle is running like a champ More

Excellent service The service center took care of all my auto maintenance needs. Excellent customer service and quality workmanship. I recommend this service center to The service center took care of all my auto maintenance needs. Excellent customer service and quality workmanship. I recommend this service center to others. The service specialist was able to answer all my questions. More