Star Ford Lincoln

Great service The first time I came, they said you don’t need to update the software. I still made an appointment to have it looked at. Kind of annoyed. The sec The first time I came, they said you don’t need to update the software. I still made an appointment to have it looked at. Kind of annoyed. The second time, the lady was very friendly and nice. She said okay, I understand. We will do whatever we can for you. She even called a lyftdriver to Glendale galleria for me as it was going to take a few hours. When I came back, I didn’t wait long for it to ready. They updated the system and you can type in destinations that weren’t there, the sensors were updated. So glad, I made an appointment anyways. Definitely needed an updated system. The advisor was great! Loved her. More

Pcm reprograming Went early without appt. I was taken care of quickly. Staff was friendly, They recomended a place to have breakfast while I wait. I got a txt about an Went early without appt. I was taken care of quickly. Staff was friendly, They recomended a place to have breakfast while I wait. I got a txt about an hour and a half later that my truck was done. Pick up was quick. More

Exceeded expectations Exceeded my expectations. Great experience. Was in and out without any issues and was treated like family. I recommend Star Ford to my friends and fam Exceeded my expectations. Great experience. Was in and out without any issues and was treated like family. I recommend Star Ford to my friends and family for a great deal and excellent customer service. More

Not a good job I was not satisfied because service didn't do there job good .it took long to give my car back and when I pick it up it was not fixed correctly. I was not satisfied because service didn't do there job good .it took long to give my car back and when I pick it up it was not fixed correctly. More

Oil Change - Steering Wheel swap My first Ford and the serivice I receive from this particular dealership has far exceeded my expectations. Donovan is great with communication and te My first Ford and the serivice I receive from this particular dealership has far exceeded my expectations. Donovan is great with communication and tech has always done a good job. Highly recommend this dealership! More

New Battery I had no waring that I needed a new battery. My MKc was jump started. Got to our Lincoln dealer and within an hour, I drove out with a new battery a I had no waring that I needed a new battery. My MKc was jump started. Got to our Lincoln dealer and within an hour, I drove out with a new battery and all my settings secured. Our representative, Seda Alexanian, is the best. She was fast, friendly, and is such a caring person. We love her and how she treats us, always with a smile and good cheer. Thank you for hiring such a great employee. She makes going to the dealership a pleasure. More

Great service Danielle/Sam took great care of me and my mustang. I appreciate her and the manager’s receptiveness and customer service. Tech did a good job as well. Danielle/Sam took great care of me and my mustang. I appreciate her and the manager’s receptiveness and customer service. Tech did a good job as well. More

ESP program refund for expiration Called over 10 times to request refund for the extended warranty program along with car purchase, they never returned my calls so I called Ford financ Called over 10 times to request refund for the extended warranty program along with car purchase, they never returned my calls so I called Ford finance for help and they are helping me to get it resolved. Still no calls from the dealer that they wouldn't treat my call if I ever buy a car instead of refund request. More

fleet vehicle needed service One of our fleet vehicles was having mechanical issues during one of our school outings . Jose our advisor at Star Ford ran one of our other fleet veh One of our fleet vehicles was having mechanical issues during one of our school outings . Jose our advisor at Star Ford ran one of our other fleet vehicles out to us . We had taken a group of students doing community service at a homeless shelter . Students were unaware that our bus had issues because of Jose and his team go above and beyond to help a client out thank you Star Ford . More

All respectful The reason for the rating is because of the quick service I received from Mr Vega and team members took the time to answer all my questions in a timel The reason for the rating is because of the quick service I received from Mr Vega and team members took the time to answer all my questions in a timely manner in lame terms so i could understand the repairs sequences. More