Star Hyundai

Quick fast service with a good waiting room and friendly staff to greet you there! staff to greet you there! More

Very punctual on repairing my Palisade. Additionally the service staff was very friendly and professional. All went well just like it usually does. Additionally the service staff was very friendly and professional. All went well just like it usually does. More

Very thorough in the explanations. Timely service times. Professional all the way through. Happy with experience. Timely service times. Professional all the way through. Happy with experience. More

The service was fast and professional. The staff are always kind and helpful. Don’t go anywhere else for Santa Cruz. The staff are always kind and helpful. Don’t go anywhere else for Santa Cruz. More

They have always provided excellent service. My car is returned clean. I am confident in the quality of their work. My car is returned clean. I am confident in the quality of their work. More

Timely completion of my vehicle Answered all my questions Friendly atmosphere Clean sitting area when waiting for my vehicle questions Friendly atmosphere Clean sitting area when waiting for my vehicle More

I give Sandra 5 stars because I can't give her 6. She is efficient and knowledgeable. She is efficient and knowledgeable. More

They did excellent till I realized they left out my rear floor mat !! Other than this service and ALL was Greatn floor mat !! Other than this service and ALL was Greatn More

Sandra is great. Very attentive with customers. Kept me infirm with the whole process. Thank you Very attentive with customers. Kept me infirm with the whole process. Thank you More

I’ve been a loyal customer of Star Hyundai for nearly 19 years, but my most recent experience has been very disappointing. I brought my 2025 Palisade in for scheduled maintenance. Tire rotation is part o years, but my most recent experience has been very disappointing. I brought my 2025 Palisade in for scheduled maintenance. Tire rotation is part of Hyundai’s recommended service plan, but it was not performed. I confirmed this because I had previously marked both front tires with a small paint pen dot. The dots remained in their original positions on the front tires when I checked before leaving. When I questioned the service, the technician first told Sandra, the Service Advisor, that he “forgot,” then changed his explanation to say he “got busy” and didn’t return to complete the rotation. I also have wheel locks with a unique key/socket size. Last time I had service done, I was told the shop had the correct tool and didn’t need my key, yet the technician ultimately had to use mine. This leads me to believe a rotation was not performed then. Additionally, the technician seemed frustrated and noticeably over-tightened the lug nuts with the air gun—far more force than necessary. He finished with a torque wrench which, of course, did "pop" indicating the torque was sufficient; however, over tightened lug nuts will cause the torque wrench to pop immediately since they likely exceeded the recommended torque. I heard Sandra inform Eric, the Service Manager, with whom I’ve worked for the same 19 years about the ignored tire rotation. Unfortunately, he showed no concern, offered no apology, and has become noticeably distant and stand-offish compared to his previous friendly, customer-focused approach. It’s troubling that required maintenance was skipped, especially when incomplete service on my part could potentially void warranty coverage. After almost two decades of loyalty, I expected better attention to detail and genuine care for long-term customers. More