Star Hyundai - Service Center

Service advisor Jason Watkins was extremely rude and inappropriate from every step of the 2-week ordeal with my car. He insulted myself and my wife on two separate occasions, argued with me at 7:40am ab inappropriate from every step of the 2-week ordeal with my car. He insulted myself and my wife on two separate occasions, argued with me at 7:40am about how long I’ve owned my vehicle, and did not provide any ounce of customer service or support. Jason should be removed from his position immediately. If it were not for the experienced service advisor, Jessica Santana, I would be much more irate. She treated us with respect and actually explained the work that was performed and what needed to be done with another appointment. By far the worst experience I’ve had at a service department, no thanks to Jason. More

I was able to get an appointment quickly and early drop off also got the car back within 2hr off also got the car back within 2hr More

It was a positive experience. The mecanic found what was wrong. Jessica Santana, the service manager made things easy. The mecanic found what was wrong. Jessica Santana, the service manager made things easy. More

Jessica was so wonderful and the gentleman who fixed my car was great. The front desk lady was not kind at all- looked bothered when I asked questions and when I called the day prior she told me "listen t car was great. The front desk lady was not kind at all- looked bothered when I asked questions and when I called the day prior she told me "listen to me ma'am" on the phone to a question I was asking. It made me want to cancel my appointment as a client should not be spoken to that way. She should not be working on the front end/interacting with customers. More

This dealership is the worst I ever been in for service. My car went in on a Thursday. They had it over the weekend they had it Monday. They had it Tuesday. I will never recommend this place to anybody it I My car went in on a Thursday. They had it over the weekend they had it Monday. They had it Tuesday. I will never recommend this place to anybody it I had to get a tow truck and take it to my mechanic and take care of the job a dead battery which is under the warranty. I had to pay it out of my pocket. I hope I get reversed. More

Everything was done as promised. Jessica was in contact with me before and during the job. Thank you. Jessica was in contact with me before and during the job. Thank you. More

One of the better Hyundai Service Centers in the area. CS reps don't pressure you and are very accommodating. CS reps don't pressure you and are very accommodating. More

I mistakenly came on the wrong date but they took my car in for service anyway. My service was completed at the time I expected. in for service anyway. My service was completed at the time I expected. More

They don’t have a large modern waiting room with amenities and they don’t have a huge garage or convenient parking. BUT, they do have friendly open reps who clearly communicate services and pricing amenities and they don’t have a huge garage or convenient parking. BUT, they do have friendly open reps who clearly communicate services and pricing and that’s more important every day of the week. More

Needed to perform warranty work and Jessica was able to get an appointment around my schedule. Was able to come in and have work done very quickly. get an appointment around my schedule. Was able to come in and have work done very quickly. More