Star Hyundai - Service Center

Service was horrible! Especially the general manager, I for got the guy’s name . He was terrible at his job. He thought he was being sarcastic and making a joke but it Especially the general manager, I for got the guy’s name . He was terrible at his job. He thought he was being sarcastic and making a joke but it wasn’t even funny at all. Who takes joke on the car problem. I was even embarrassed me being serious. Everyone was weird except Jessica the other manager. They even made a scratch on my dash board and didn’t even say sorry. I think it’s important that you have to be careful while you fix the car no matter how expensive or how cheap is the car price. One of the mechanic said my car is cheaper one so why do you so care about the car? I think that was very absurd for him to say to who bought the cheaper(Hyundai Kona) car. More

The dealership was understaffed. I had 2 issues with my first service and neither was completed to my satisfaction. I had 2 issues with my first service and neither was completed to my satisfaction. More

Add add add Much too long for an oil change if I had an appointment appointment More

I love the service bayside genesis service gives, this is my fourth car from Hyundai and been in many service center in New York City. my fourth car from Hyundai and been in many service center in New York City. More

Service was terrible. Guy manager was the worse. They made scratch on my dash board and glove box. Jessica other manager she is the only one seemed to care. She listen Guy manager was the worse. They made scratch on my dash board and glove box. Jessica other manager she is the only one seemed to care. She listens to the clients but others don’t. When I asked the questions the guy I think he is the general manager he wasn’t even pay attention to what I said and keep saying no. Mechanics are very rude also. More

Jessica the service advisor was fantastic and went above and beyond to provide the best customer service she could. Should be commended. I was coming from out of town from another dealership and I had a b and beyond to provide the best customer service she could. Should be commended. I was coming from out of town from another dealership and I had a bit of an emergency and she provided above excellent customer service to make me feel comfotable and to get me in and out of there in the fastest time which she did. I really appreciated all of her efforts. More

I had a bad experience at this star hyundai service center last year in March 2024. center last year in March 2024. More

Great service you should give Jessica a raise thank you very much Stephen a shack very much Stephen a shack More

I didn't work with or speak with Jessica (as far as I know). The only service I needed was the installation of the mud guards that were ordered as part of the original purchase. The were installed pret know). The only service I needed was the installation of the mud guards that were ordered as part of the original purchase. The were installed pretty quickly on a Saturday. The Salesman Raza and Manager Phil were incredibly nice, especially since I had mistakenly thought that they had not given me the back tray. I was looking for the plastic mat for the hatch space. The carpeted side was showing and it blended so well into cover for the spare tire that I thought it was missing. I was pretty unpleasant about it. They kept their cool and I am truly sorry for that incident. If I were going o purchase another car I would definitely go back here for another one. I love my new Kona. More

Easy to get an appointment, Prompt and couteous service. Convenient location. Addressed my issues. Thanks Convenient location. Addressed my issues. Thanks More