Star Hyundai - Service Center

Jessica is fantastic as well as the staff. Waits are long in a cramped space but think this because they are a popular dealership and serve many. I was dismayed, that the free breaks I was t Waits are long in a cramped space but think this because they are a popular dealership and serve many. I was dismayed, that the free breaks I was told I was entitled to, cost me $375.00. The explanation was that the brakes were free but not the liners. This is misrepresentation and I feel I should be reimbursed. This was truly disappointing, but because I want to drive a 100% safe vehicle I felt forced. More

Jessica is great and deserves highest marks but the facility itself is not well suited for customers. It is cramped, old and does not reflect well on Hyundai. facility itself is not well suited for customers. It is cramped, old and does not reflect well on Hyundai. More

I dropped off my car for a check engine light that came on. It was late (July 5,2023) so I was a few blocks from the Star Hyundai Service Center. I parked the car on the street and waited to the next day t on. It was late (July 5,2023) so I was a few blocks from the Star Hyundai Service Center. I parked the car on the street and waited to the next day to call Star Hyundai Service. When I called the receptionist told me" I can not park the car on the street/(public street)". I said "you do not tell me where I can park the car on public street". My son went to drop off the keys and fill out the service report. A few days later. I called Star Hyundai said the repair is under warranty. So they replace a Knock Sensor. I picked the car up on July 10th. My son drove the car 15 feet the check engine light came back on. We drove the car back in the service. So from that time on I sent emails to the Service Mgr. for any updates. The responses from the Service Mgr. was rude. Sometime later the service Mgr. ended her email. For me to pick up the car and take the car to another dealership. Which is not what I expected to hear. Later the Service Mgr. told me that they need a tool to check the engine light issue. And after 2 weeks go by. I had to email the Service Mgr. again for any type update. She replied that the part the have is not the part they need. That they need to get another part. And they will not buy that part so they check the problem with my car. I was on vacation when I received that email. (total of 3 weeks in the service center) I went to pick up the car on August1,2023. The service advisor claims they can not order the part. The decision came from there upper management. Which seems strange. That a dealership service center does not want to fix a car. We received the car and the driver side window was slightly opened. I tried to close the window. It did not go up or down. So I had my son go get the service advisor. When I drove the car into the service center. She explained they do not touch the drivers side windows. But I explained that Star Hyundai had my keys for 3 weeks. That they are responsible for the car and any thing that's happens to it. They stated again. They worked on the engine and did not open the window. Then my son pointed out that every car being serviced has the drivers side window open. I showed them that they try to have the employees close some of the windows. But it was too late I saw the windows open on the cars in the service center. Also had a dashcam. It shows the car going into the service center. It also shows that car was just being moved around. Not to being serviced at all. And the best is the dashcam has audio. You can hear all the noise when the driver side window is open. So Star Hyundai Service Center lied about opening my window. More

It takes more than a min to to get an appointment for a routine service checkin (part of warrant on new car). Then they make you wait more than 45 min just to see a service rep. I expect to be able to make routine service checkin (part of warrant on new car). Then they make you wait more than 45 min just to see a service rep. I expect to be able to make an appointment in a reasonable time; drop my car off and speak with a service rep quickly, and then leave so they can take care of the car and I can take care of things on my plate. I don’t want to sit around waiting. And this is the third or fourth appointment in a row (all routine appointments on a new car) where this has happened. I would not buy a car from them again. More

One of the best service centers I have ever been to! Customer service is always exceptional. Customer service is always exceptional. More

Jessica was great. My wife came into the shop and Jessica went out of her way to make her feel comfortable. It was a super pleasant experience. The work was also done q My wife came into the shop and Jessica went out of her way to make her feel comfortable. It was a super pleasant experience. The work was also done quickly and correctly. More

Everything was down well and in a timely fashion! I waited while my car was serviced and the work was completed in less time than I expected! I waited while my car was serviced and the work was completed in less time than I expected! More

The person who sold me my Tucson was very knowledgeable about how to drive it. From the moment I walked into the dealership, I had a positive experience.He walked me through all the details of the car ad w about how to drive it. From the moment I walked into the dealership, I had a positive experience.He walked me through all the details of the car ad we took a test drive. Tommy was able to obtain the color and level that I wanted to purchase and became available in a relatively short time. More

Very poor customer service, and does not have any patience to explain. I was asking simple question what is covered in the complimentary maintenance, and got a response why am I asking a simple obvio patience to explain. I was asking simple question what is covered in the complimentary maintenance, and got a response why am I asking a simple obvious question. Implying don't aske stupid question. More

I had such an amazing experience there. This dealership for Hyundai deserves 1000 stars. Everyone who work there is so sweet! Can’t say enough This dealership for Hyundai deserves 1000 stars. Everyone who work there is so sweet! Can’t say enough More