Star Hyundai - Service Center

Service advisor was excellent but the woman who you pay and sits at a desk in the waiting room- doesn’t lift her head to feet you, apathetic and doesn’t say thank you after she’s paid she’s a poor example and sits at a desk in the waiting room- doesn’t lift her head to feet you, apathetic and doesn’t say thank you after she’s paid she’s a poor example of an image you are trying to promote More

To start with why my review is bad, it takes a while to get an appointment. Then once there, it takes an eternity to get vehicle serviced. And just to be clear, this is not the 1 or 2 or I'm pretty sure get an appointment. Then once there, it takes an eternity to get vehicle serviced. And just to be clear, this is not the 1 or 2 or I'm pretty sure the last time for an extremely long wait time. On this particular occasion, I brought my car in for: oil change, inspection, brake check up and a hitch recall ( my car doesn't have a hitch but it still needed documentation with pictures). Had an appointment time of 12noon, didn't leave service dept till 535pm. Had it not been for the recall, I could have gone ANYWHERE ELSE to get the other items fixed. Either they need to give out less appointments on the same day, or they need to hire more mechanics. Also management and mechanics need to be more respectful of female drivers. In December my car completely stalled. Matt and a couple of the mechanics questioned me like I was some novice to car use. They asked if I drove thru tons of water...like why would I purposely destroy my car? And then they said I was using inferior gas, that's when I showed them tons of gas receipts for PLUS ( higher octane gas). Turned out, it was a malfunction with the throttle. But did they apologize? Absolutely not, why would a misogynist do that? So condescending! More

Service was good. Took my car on time and drove me home. When it was done they picked me up. Nice service! Took my car on time and drove me home. When it was done they picked me up. Nice service! More

I've been to this service center from the time I purchased my car in 2011. No other service station has touched my car. I have always been more than satisfied. purchased my car in 2011. No other service station has touched my car. I have always been more than satisfied. More

Always easy to work with. East to understand what is being worked on at all times. East to understand what is being worked on at all times. More

I actually made a mistake with my appointment and came in on a day that I did not have an appointment. Even so, Jessica fit me in and got my car taken care of. Great service. on a day that I did not have an appointment. Even so, Jessica fit me in and got my car taken care of. Great service. More

jessica santana is a caring, competent and personable employee. She always has a a smile. employee. She always has a a smile. More

I actually made a mistake with my appointment and came in on a day that I did not have an appointment. Even so, Jessica fit me in and got my car taken care of. Great service. on a day that I did not have an appointment. Even so, Jessica fit me in and got my car taken care of. Great service. More

I like this place it's convenient to me. dont need to wait for attendance too long.service is efficient all over good not bad. dont need to wait for attendance too long.service is efficient all over good not bad. More

This dealership is excellent. This is because of the service managers integrity willingness to help over and beyond.This is s nice clean facility. I will gladly return. This is because of the service managers integrity willingness to help over and beyond.This is s nice clean facility. I will gladly return. More