Star Hyundai - Service Center

As always, Jessica Santana is excellent. She explained everything after I told her my needs of the visit. I waited for the car. The service was quick. She explained everything after I told her my needs of the visit. I waited for the car. The service was quick. More

As usual it was a good experience. Jessica explained everything. The service was done quickly. Jessica explained everything. The service was done quickly. More

Excellent Jessica Santana very helpful and knowledgeable. She told the technician to inspect the car and ordered the warranty parts, then suggest to wait for couple of days to parts arrive, th knowledgeable. She told the technician to inspect the car and ordered the warranty parts, then suggest to wait for couple of days to parts arrive, then they fixed the car and inspected for properly working. More

Star Hyundai Service Center is a pleasant place with a bathroom, coffee machine and TV to use while you wait for your vehicle maintenance. More importantly and more pleasant is talking with Jessica Santan bathroom, coffee machine and TV to use while you wait for your vehicle maintenance. More importantly and more pleasant is talking with Jessica Santana. She is quite impressive as a Star Hyundai Advisor who knows her cars. He has worked there for a while. She is highly motivated and has a healthy attitude toward customers. It been my pleasure to know her. More

Jessica is the best she took care of our problem and she was very understanding was very understanding More

Grear service Excellent job They were very helpful They did their best to sove a problem I encountered helpful They did their best to sove a problem I encountered More

This is not about the dealership. It's ALL about the Service Department is the worst experience 5 trips back and forth, 2 rentals, multiple non-reimbursed LYFT rides, and 4 weeks late It's ALL about the Service Department is the worst experience 5 trips back and forth, 2 rentals, multiple non-reimbursed LYFT rides, and 4 weeks later. Matt, the center manager has issues with customers in general. Not professional, treats females as if they know nothing (told my wife to give the phone to me because he feels she could not understand what he was trying to explain), likes to get into shouting matches and when he's wrong, he'll hang up on you and flat out lie to your face. He needs to go and do something he happy with. Obviously, he's got issues that he needs to sort out. Because the dealership has not authority over the service staff, we had to escalate our issues to Hyundai US Corporate and they had to intervene to make sure our 2020 Palisade Calligraphy was fixed and inspected. Without their help we would not have resolved the car issues. Now, they would not take action to Matt even though he is the main issue. You've been warned - Do Not Go to Star Hyundai Service station!! By the way, I've heard Matt say "this is why I don't drive a Hyundai" - glad to hear he supports the company he works for. He needs to be educated in de-escalation, listening to the customer, show empathy, and show a little bit of patience when working with a customer. It's too bad I'm wasting my time writing this but it's got to be shared. Matthew Nattier - you should be fired because you are not fit to be in a customer service industry or even a manager who can manage his own anger issues. More

Shela is friendly and professional. I appreciate that she followed up with me as promised and made sure my issue was resolved in a timely manner. I appreciate that she followed up with me as promised and made sure my issue was resolved in a timely manner. More

great service/ The workers are very helpful Professional staff did their to find a solution at the problem I encountered Finally they solved the problem Professional staff did their to find a solution at the problem I encountered Finally they solved the problem More

I had a Great experience the Service team was super friendly and professional. They handled my cars recall in a fast timely manner. I would recommend to all of my friends. friendly and professional. They handled my cars recall in a fast timely manner. I would recommend to all of my friends. More