Star Hyundai - Service Center

Absolutely atrocious service. Went 3 times, wait 1 hr each time to be told my part was not in when i was told at each visit "2 weeks" . Nine months later I find out from corporate Went 3 times, wait 1 hr each time to be told my part was not in when i was told at each visit "2 weeks" . Nine months later I find out from corporate that they never ordered the part. My "bumper to bumper" warranty I paid extra for was useless. 00 stars. More

Things worked out pretty well. I got there early for my 7 AM appointment, and was second on line. My car was finished before 9 AM. I was told that in addition to the oil change and I got there early for my 7 AM appointment, and was second on line. My car was finished before 9 AM. I was told that in addition to the oil change and safety inspection I ordered, the mechanic topped off all my fluids. More

Very. Very bad Oil change 5 hours... Very bad service Very bad service I am not going nome Very bad Oil change 5 hours... Very bad service Very bad service I am not going nome More

I waited a long time both to pick up and drop off my car, even though the person I needed to talk to clearly wasn't busy, and the staff there were rude and unhelpful. I only went to the dealership because I even though the person I needed to talk to clearly wasn't busy, and the staff there were rude and unhelpful. I only went to the dealership because I had to for a recall replacement, and will never come back here for additional service. More

I had a 7:00 a. m. appointment (got there at 6:40 a.m.) and didn't get out until almost 9:30 a.m. It took two and a half hours for an oil change and NY State Inspecti m. appointment (got there at 6:40 a.m.) and didn't get out until almost 9:30 a.m. It took two and a half hours for an oil change and NY State Inspection. I don't know how much longer I would have had to wait if I didn't ask what was going on. When I did ask, I was told by the advisor that it was ready. As he went to LOOK FOR MY CAR, I noticed it was still on the lift. I've been going to this service center for the six years I've owned the car and it has progressively gotten worse. Love my Hyundai but service is making me think long and hard about purchasing another. Jessica is always friendly, but I did not have the pleasure of working with her this time. More

Friendly service manager. The wait times needs to go down. I had to wait 5 hours for the service to finish and there was no room in the waiting for area ( only 7 chairs). I ha The wait times needs to go down. I had to wait 5 hours for the service to finish and there was no room in the waiting for area ( only 7 chairs). I had to stay under the trees half the time. More

I complained about a front left wheel (bearing hub) grinding feel. Service writer Matthew wouldn't listen and kept saying the brake service would fix it. $1200 later I still have the grinding feel and grinding feel. Service writer Matthew wouldn't listen and kept saying the brake service would fix it. $1200 later I still have the grinding feel and Matthew wants to sell me new tires. The place is so disorganized and unprofessional. I waited 18 days for an appointment. They park customer cars on the street 3 blocks away. Went to pick up the car and there was a mix up with my wheel lock key (for the second time this year). As others have posted, this place will do anything to get out of doing warranty work. They lost another customer, I will not go back to Star Hyundai. More

I used pick up and fix service. They kindly prepared leased car during the service and they gave a kind and fast service to me. They kindly prepared leased car during the service and they gave a kind and fast service to me. More

I honestly had a great experience the first time I was here, which is why I went back, but it was the total opposite this time around. There was a line out the front garage door and no parking, so I waite here, which is why I went back, but it was the total opposite this time around. There was a line out the front garage door and no parking, so I waited for 25 minutes past my appointment time just to sit in the road and get honked at. Then, once I finally did get in, the manager checked me in and let me know it would be a three hour wait (it ended up being three and a half). When I asked him why so long for an oil change as compared with my last visit, he said it's because he's a much better business man than the previous manager, and he's really good at bringing business in. I didn't see what that had to do with me. Overall, I would say they're very disorganized, messy, and apathetic. More