Star Hyundai - Service Center

Friendly service manager. The wait times needs to go down. I had to wait 5 hours for the service to finish and there was no room in the waiting for area ( only 7 chairs). I ha The wait times needs to go down. I had to wait 5 hours for the service to finish and there was no room in the waiting for area ( only 7 chairs). I had to stay under the trees half the time. More

I complained about a front left wheel (bearing hub) grinding feel. Service writer Matthew wouldn't listen and kept saying the brake service would fix it. $1200 later I still have the grinding feel and grinding feel. Service writer Matthew wouldn't listen and kept saying the brake service would fix it. $1200 later I still have the grinding feel and Matthew wants to sell me new tires. The place is so disorganized and unprofessional. I waited 18 days for an appointment. They park customer cars on the street 3 blocks away. Went to pick up the car and there was a mix up with my wheel lock key (for the second time this year). As others have posted, this place will do anything to get out of doing warranty work. They lost another customer, I will not go back to Star Hyundai. More

I used pick up and fix service. They kindly prepared leased car during the service and they gave a kind and fast service to me. They kindly prepared leased car during the service and they gave a kind and fast service to me. More

I honestly had a great experience the first time I was here, which is why I went back, but it was the total opposite this time around. There was a line out the front garage door and no parking, so I waite here, which is why I went back, but it was the total opposite this time around. There was a line out the front garage door and no parking, so I waited for 25 minutes past my appointment time just to sit in the road and get honked at. Then, once I finally did get in, the manager checked me in and let me know it would be a three hour wait (it ended up being three and a half). When I asked him why so long for an oil change as compared with my last visit, he said it's because he's a much better business man than the previous manager, and he's really good at bringing business in. I didn't see what that had to do with me. Overall, I would say they're very disorganized, messy, and apathetic. More

I had a 9:00 appointment and my car was not touched until 11:30 the time I was told it would be finished. Scheduling the work is lax. Set up a scheduling board of jobs. The work was performed in a half an ho 11:30 the time I was told it would be finished. Scheduling the work is lax. Set up a scheduling board of jobs. The work was performed in a half an hour after it was pulled into the shop following my complaint. Your customer's time is valuable- stop wasting it! More

You have NOT fixed the issue with my car. I brought in my car on Thurs 07/21 and received it back on Tues 07/26 - and the warning light is still on the Dashboard. You guys have messed-up my w I brought in my car on Thurs 07/21 and received it back on Tues 07/26 - and the warning light is still on the Dashboard. You guys have messed-up my weekend plans, not to mention my work commute. I’ve call multiple times and left multiple messages, and I’ll still awaiting for your representative to return my call (today is thur 07/28) - to discuss what was done initially and why haven’t the problem been resolve, and what’s the next step. It’s a brand new car and I’m so disappointing in the Genesis Brand that I have to bring it in the shop after 2mths of purchase for a malfunction warning light on the dashbaord. I even more disappointed in the service from your shop - can you please have a service manager return my call. More

Arrived 10 min before my scheduled appointment and waited 40 minutes to speak to an advisor. I had to call to find the status of my car. When I went to pick up my car, car was parked in the driveway with all 40 minutes to speak to an advisor. I had to call to find the status of my car. When I went to pick up my car, car was parked in the driveway with all of the windows down and key in the ignition!! More

Star Hyundai service at 162-34 Pidgeon Meadow Road recommended and performed series of unnecessary maintenance , fuel injector and throttle body cleaning and coolant flush for a car that has been driv recommended and performed series of unnecessary maintenance , fuel injector and throttle body cleaning and coolant flush for a car that has been driven only for 8802 miles with no problems. A car that was taken in for NY inspection and oil change ended up costing me $960.98. More

Took my car on time and kept me updated while I waited. Very efficient staff. Very efficient staff. More