Star Hyundai - Service Center

We had a major issue with the car engine, due to a manufacturing fault. Since we depend on our car for pretty much daily life, having it out of service was a serious problem. Jessica and her assist manufacturing fault. Since we depend on our car for pretty much daily life, having it out of service was a serious problem. Jessica and her assistant Matthew went above and beyond to ensure we could continue with minimal inconvenience. Given that our financial situation does not allow us for a purchase or lease of a new vehicle, the fact that they managed to arrange the required parts was help on a level we cannot ever properly express our gratitude for. Jessica's and Matthew's professionalism and care that went beyond simple customer relationships ensured we will always recommend your place whenever the subject arises. Thank you so very much, Jerry N More

Appreciate the time spent to troubleshoot and try to identify the cause of the problem. identify the cause of the problem. More

Service personnel were very helpful and gave me the necessary information to successfully and quickly complete my tasks necessary information to successfully and quickly complete my tasks More

Besides the Manager Matthew being a joke and doing nothing to oversee staff. This location is atrocious to get any type of vehicle work done. No information provided on timeline, no updates on what is nothing to oversee staff. This location is atrocious to get any type of vehicle work done. No information provided on timeline, no updates on what is going on with your vehicle, and when you try to reach out to someone the game of hot potato starts. Hyundai should rescind their affiliations with the dealership and pursue a different alternative in the area. More

Absolutely atrocious service. Went 3 times, wait 1 hr each time to be told my part was not in when i was told at each visit "2 weeks" . Nine months later I find out from corporate Went 3 times, wait 1 hr each time to be told my part was not in when i was told at each visit "2 weeks" . Nine months later I find out from corporate that they never ordered the part. My "bumper to bumper" warranty I paid extra for was useless. 00 stars. More

Things worked out pretty well. I got there early for my 7 AM appointment, and was second on line. My car was finished before 9 AM. I was told that in addition to the oil change and I got there early for my 7 AM appointment, and was second on line. My car was finished before 9 AM. I was told that in addition to the oil change and safety inspection I ordered, the mechanic topped off all my fluids. More

Very. Very bad Oil change 5 hours... Very bad service Very bad service I am not going nome Very bad Oil change 5 hours... Very bad service Very bad service I am not going nome More

I waited a long time both to pick up and drop off my car, even though the person I needed to talk to clearly wasn't busy, and the staff there were rude and unhelpful. I only went to the dealership because I even though the person I needed to talk to clearly wasn't busy, and the staff there were rude and unhelpful. I only went to the dealership because I had to for a recall replacement, and will never come back here for additional service. More

I had a 7:00 a. m. appointment (got there at 6:40 a.m.) and didn't get out until almost 9:30 a.m. It took two and a half hours for an oil change and NY State Inspecti m. appointment (got there at 6:40 a.m.) and didn't get out until almost 9:30 a.m. It took two and a half hours for an oil change and NY State Inspection. I don't know how much longer I would have had to wait if I didn't ask what was going on. When I did ask, I was told by the advisor that it was ready. As he went to LOOK FOR MY CAR, I noticed it was still on the lift. I've been going to this service center for the six years I've owned the car and it has progressively gotten worse. Love my Hyundai but service is making me think long and hard about purchasing another. Jessica is always friendly, but I did not have the pleasure of working with her this time. More