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Star Hyundai - Service Center

Bayside, NY

4.2
1,280 Reviews

1,280 Reviews of Star Hyundai - Service Center

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July 23, 2022

Took my car on time and kept me updated while I waited. Very efficient staff. More

by ABENDERNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JESSICA SANTANA
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2022

Had the car in service for one week. Never returned a phone calls. Problem not resolved. More

by allen26
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
JESSICA SANTANA
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Star Hyundai responded

Hi Allen we apologize for the lack of communication. Please reach out to Matt the service manager @ 718-353-0200 so we can get down to the bottom of this. We pride ourselves on providing the best service possible and we're disappointed that the problem hasn't been solved.

July 07, 2022

They were able to take our car on very short notice, figured out the problem quickly and finished the work by the end of the day -- all with a good attitude! Thanks! More

by JRFMFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JESSICA SANTANA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Star Hyundai responded

Thanks for the kind words! We wish you many happy and safe miles and we're here for you when you need us.

July 03, 2022

Very helpful staff. They did the work quickly and correctly. They also called me as soon as the work was done. All the things you expect but don’t always get from dea More

by LOBOSCO.MICHAEL
Recommend Dealer
No
Employees Worked With
Why is this important?
Jul 21, 2022 -

Star Hyundai responded

Hi Michael. We appreciate the kind words. We apologize about the parking situation and we're actively working on our new service and parts facility and will be sure to reach out when we have the grand opening.

Jul 21, 2022 -

LOBOSCO.MICHAEL responded

I understand, but unfortunately I’m left with a scratched wheel and costly repair.

July 01, 2022

JESSICA IS JUST WONDERFULL. HAS A LOT OF KNOWLEDGE,VERY HELPFULL AND PLEASANT TO WORK WITH.THANK YOU JESSICA More

by ALENKA125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JESSICA SANTANA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Star Hyundai responded

We appreciate the business and for sharing the positive experience.

Jul 21, 2022 -

ALENKA125 responded

everyone is very nice and helpful.

June 29, 2022

I went in to fix air pressure. Was told nothing was wrong with the tire. Weeks later I’m adding air and it’s frustrating More

by Nicka
Recommend Dealer
No
Employees Worked With
lorenx jacques
June 28, 2022

Poor customer service and over charged compare with other Garage as well as told me we need to replace the parts -/required service that was not true. I can’t recommended them for any other servi More

by SHAGOR900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JESSICA SANTANA
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2022

This is really unfair service. I made a reservation a month in advance and went on a day off from work, but at first I thought it would only take an hour, so I went after an hour More

by komtee88
Customer Service
Recommend Dealer
No
Employees Worked With
Zack Lintz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Orville-Russel Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2022

Ridiculously long to wait for your car. They said 2 hours and it turned out to be 4 1/2 hours. Totally unacceptable. More

by BHDP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JESSICA SANTANA
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2022

They don't ask you what kind of oil they changed. They just change and charge you extra for the oil and parts. More

by min040188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JESSICA SANTANA
3.0
This rating includes all reviews, with more weight given to recent reviews.
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