Star Hyundai - Service Center

Ed Thornton is One Of THE BEST service managers around. Runs a great place with customer service being one of the main ingrediants. Mr. Thronton has always treated me fairly and never ever told m around. Runs a great place with customer service being one of the main ingrediants. Mr. Thronton has always treated me fairly and never ever told me things that had to be done to my vehicle which wasn't actually nessasary. He's honest and an excellent representitve for the Hyundai org. I try to bring food and other gratuities when ever I need to go there,just to show my appreciation of how like a family I feel when ever I need to go there. More

Jessica Santana is really a Vital asset to the Hyundai family. She is above excellent with the customers and staff a like. A breath of fresh air.... She is so awesome that whenever I go to the service family. She is above excellent with the customers and staff a like. A breath of fresh air.... She is so awesome that whenever I go to the service center now I bring food for one and all. My small way of saying Thanks for a amazing place that caters to their customers!!! More

This is my Yelp review:I am actually giving them a ZERO This is my Yelp review: I am actually giving them a ZERO star rating (no pun intended). I had actually had a good experience at Star's showroom when This is my Yelp review: I am actually giving them a ZERO star rating (no pun intended). I had actually had a good experience at Star's showroom when I leased a new Hyundai Tucson. After three years, the mileage was so low we decided to buy the car at lease end, in January 2021. That same month, because we were coming up on 30K miles, we got an email from Star about the routine 30,000 mile maintenance. So, we brought it to Star Hyundai Service. There was also a factory recall on the ABS system. I also asked them to check a clicking sound. To my surprise (and not theirs- it is all over the internet) they told me my engine was blown and needed to be replaced, under warranty. Turns out that metal shavings were left in the engine during the manufacturing process which shreds the inside. They had my car for almost TWO MONTHS, waiting first to GET the engine from Hyundai, then to install it. I was repeated told there were three engines to be installed in front of you...there's only two in front of you...sorry there's two in front of you (TWO? last week it was only one)! Why are so many engines blown on low mileage cars???? No answer from them... Today, they called and said my car was finally ready. When I went to pick it up, there was no urgency. I was late to work, so I signed the papers and left. After looking at the bill, the engine and recall were covered under the warranty, BUT, THEY STILL CHARGED ME ALMOST $500 BUCKS FOR THE 30K MAINTENANCE!!! A TUNE-UP? ON A NEW ENGINE? ADDING COOLANT? LABOR CHARGES? REALLY? WHY WOULD A NEW ENGINE NEED A TUNE UP? Their short term greed lost me as a long term customer. More

Excellent and efficient service. I recently was there for an oil change. The staff, Jessica and Mr. Singh were polite and the service was efficient. The waiting area had been recently renovated and enhanced an oil change. The staff, Jessica and Mr. Singh were polite and the service was efficient. The waiting area had been recently renovated and enhanced making with sufficient seating and condiments for customers awaiting their vehicle to be serviced. More

Byungju Kim was very helpful and the service was great. I felt comfortable and the whole experience was very nice. Thank you so so much! felt comfortable and the whole experience was very nice. Thank you so so much! More

Their concierge service for my GV80 was excellent.They Their concierge service for my GV80 was excellent. They pick up my car in the morning and dropped in afternoon at my parking lot. Mr.Kim arranged Their concierge service for my GV80 was excellent. They pick up my car in the morning and dropped in afternoon at my parking lot. Mr.Kim arranged all the service procedures with professional knowledge. I would recommend this place to others. More

Jessica is very customer oriented. Great people skills. I will always ask for her. Listens to customers problem’s with their vehicles. Unfortunately my car issue wasn’t resolved no fault to Jessica. Thank yo will always ask for her. Listens to customers problem’s with their vehicles. Unfortunately my car issue wasn’t resolved no fault to Jessica. Thank you More

Awful service . Dont claim to be a genesis dealer when you are not. Could not fix any problems initially. Bad service - unfortunately nothing closer to me you are not. Could not fix any problems initially. Bad service - unfortunately nothing closer to me More

Appointment setting is topnotch , I was able to add services after 2 days of set appointment Service advisor knowledgeable Distance from work and home is short services after 2 days of set appointment Service advisor knowledgeable Distance from work and home is short More

Jessica was awesome, and very helpful. Thanks!Not to Jessica was awesome, and very helpful. Thanks! Not to get anyone into trouble but the person behind the desk in the waiting room could use some cust Jessica was awesome, and very helpful. Thanks! Not to get anyone into trouble but the person behind the desk in the waiting room could use some customer service etiquette. More