Star Hyundai - Service Center

The team was friendly and all my questions were answered. This was my first time here and I plan to go back. Thank you so much. This was my first time here and I plan to go back. Thank you so much. More

There were straight to the point and kept it simple just the way we liked it. Couldn't be more satisfied with the overall experience. the way we liked it. Couldn't be more satisfied with the overall experience. More

This review is for the Service department and does not reflect any of the mechanics. My review has to do with poor customer service by Advisor Byungju and Service manager Ed. Also, in the past I have ra reflect any of the mechanics. My review has to do with poor customer service by Advisor Byungju and Service manager Ed. Also, in the past I have rated this same department 5 at least three times. I purchased my Santa Fe in Pennsylvania in 2018 with an extended warranty. I called the sales person in PA. to see if the part that I wanted fixed is covered. He called me back and said yes. I brought my car to Star Hyundai and after it went to the mechanics, I was told the part was not covered by the warranty. After discussions, I asked Byungju if he can call the Hyundai dealership in PA. to check why he said it was covered. He said it does not matter, we are not associated with them. I said can you just call them and he said to go there and let them fix it. At that point, I asked for the manager and then Ed came to the outside of the office. He agreed with Byungju and said that the warranty company would not pay for the work to be done and again I could not get him to call the sales person who sold me the car and said the part is covered. So I said, then when I get your Star Hyundai survey, I will give a low rating for poor service and his comment was do not come back here. I never heard that when I gave them a 5 rating. When I got home, I made the call to the warranty company, and Star Hyundai was right. All I wanted was the advisor or manager to make the call to my sales person just to see why he believed it was covered. They never took that extra step to just make a simple call. That is poor customer service. I guess since Ed does not want me back, if I need to use the extended warranty, I will go to an independent mechanic. A simple phone call would have made a score of 1 to a 5. More

I was very upset.When finished check up my car, I have I was very upset. When finished check up my car, I have to pay. But counter person put air pot her ears, So rude attitude. I was very upset. When finished check up my car, I have to pay. But counter person put air pot her ears, So rude attitude. More

I had my Tucson serviced for a recall and then an oil change. Everyone in the service department is friendly and helpful . I will definitely go back in the future. change. Everyone in the service department is friendly and helpful . I will definitely go back in the future. More

Very good attention, fast service, fair price well recommended I will continue bringing my car to do the check ups here i like the future option for my car recommended I will continue bringing my car to do the check ups here i like the future option for my car More

Have been using this Hyundai Service Center for 8 years and always consistent in the quality of service provided. Keep up the great work! Thank you! and always consistent in the quality of service provided. Keep up the great work! Thank you! More

THE Staff was super friendly and nice very efficient but the location was extremely cramped. There was not enough seating for all the people that were waiting for service. I was there at 7:30 am and there w the location was extremely cramped. There was not enough seating for all the people that were waiting for service. I was there at 7:30 am and there were already 4 other customers ahead of me and we were in a very small space with no real social distancing. The waiting area was very run down and there were boxes everywhere. I would not go back to that location because of the layout. More

It was a great service and it didn’t take to long to do, besides they answered all the questions in the best way. Good service besides they answered all the questions in the best way. Good service More

Excellent service when I went in for a recall check. The costumer service department was friendly and accommodating in terms of making appointments and keeping me in the loop when parts have arrived. costumer service department was friendly and accommodating in terms of making appointments and keeping me in the loop when parts have arrived. More