Star Hyundai - Service Center

Stellar service from Byungju Kim who went above and beyond to get our alternator fixed even though it was out of warranty. Thank you, we will be back. beyond to get our alternator fixed even though it was out of warranty. Thank you, we will be back. More

Service was very good. Timely, efficient, and professional. Only item holding back 5th star is dealership where purchased advertised a corporate promotion of Hyuandai USA covering oils changes a professional. Only item holding back 5th star is dealership where purchased advertised a corporate promotion of Hyuandai USA covering oils changes and tire rotations for 3 years 36 months. Star did not honor this promotion. More

My 2019 Tucson Recall for ECU fuse changing with appointment it took me for 2 hours to wait and on September 2019 oil change Was overfilled I think because I can see some oil on my the top engin appointment it took me for 2 hours to wait and on September 2019 oil change Was overfilled I think because I can see some oil on my the top engine More

Always receive excellant service on every visit to the service department. Courteous and welcoming staff. Spend time reviewing my service history to let me know if I am due for other services. service department. Courteous and welcoming staff. Spend time reviewing my service history to let me know if I am due for other services. More

What can be said about this service center. Outstanding customer service that what! All of the personnel that I met with on the day I brought in my vehicle to the day I picked I up my vehicle were great. E customer service that what! All of the personnel that I met with on the day I brought in my vehicle to the day I picked I up my vehicle were great. Everyone was friendly and professional. Jessica my service representative provided exceptional service with a smile. She was knowledgeable, friendly and explained everything thoroughly from start to finish. She kept me informed of the things that were happening with my vehicle. This is definitely the best Hyundai Service Center. Other Hyundai service centers should take note as this one is doing it right! More

Clean and organized location although little small. Service was simple and service rep Jessica was very nice and thorough. very polite team and was in and out. Service was simple and service rep Jessica was very nice and thorough. very polite team and was in and out. More

Service was great, everyone is knowledgeable and friendly. There for oil change and warranty issue. They took care of all items in timely fashion, thank you. friendly. There for oil change and warranty issue. They took care of all items in timely fashion, thank you. More

I am satified with the work so far, but customer service it is not what I expect as a loyal customer ( this is my third Hyundai). Let me explain, when I call for service the response was excellent and I hav it is not what I expect as a loyal customer ( this is my third Hyundai). Let me explain, when I call for service the response was excellent and I have my car towed in about 20 minutes. Service provided called me to get some information about my car (Thursday). Friday midday I have to call to inquire a out my car. I was told that my car had not being revised yet. I ask about a loaner for the weekend because I had a short trip planned already. The mechanic told me that he could not provide it because he didn’t know if the warranty would covered it. I explain that my car is a lease, the car is a 2018 model woth less than 30,000 miles on it, (no accidents or else) therefore, the warranty should cover. He told me he will speak to supervisor. Supervisor called and texted at 5:45pm with an offer of a rental. Rentals for the weekend were over booked. I had to cancel me weekend! Then, when I went to pick it up, I have to go and look for my car that was parked “on the light, to the right.” Tje least I expected was the car to be brought back to me and show me that was running well. Maybe I am expecting too much?!?!? More

Great visit. Taken on time for a recall inspection...all good..out in 1 hour Jessica is very professional and keeps you informed of status. good..out in 1 hour Jessica is very professional and keeps you informed of status. More

My car had a persistent problem that resulted in bringing the vehicle back to the service center for two consecutive days. Kim was patient and professional as he was trying to figure out the problem. He tho the vehicle back to the service center for two consecutive days. Kim was patient and professional as he was trying to figure out the problem. He thoroughly explained the issues and kept me in the loop on the progress. The other staff in the center were friendly and understanding. Finally, the issue was resolved. My car is running well. Thanks to Kim, the technician, and other staff members. More