When you go through dealer service, maybe it's expected that you'll have to take out a bank loan and possibly leave your firstborn before you get your car back in working condition, but you at least hope to get something for your money in that significant mark-up. For whatever reason, whether it's the pandemic necessitating labor cuts or internal changes in the service department itself, the service here really seems to have gone downhill fast. It's not a great feeling to historically spend thousands of dollars at a service department, and thousands even in a single trip, and get absolute no-frills treatment at a premium labor cost of 2-3x times the market rate. No waiving of the ridiculous 3.99 credit fee on a significant repair, excessive wait time to get the car after the department said it was ready (there were plenty of spots they could have left it so I could leave right after processing), and no car wash to top it all off (maybe think about fixing the wash roller - this is a small touch that goes a long way). Will be avoiding in the future and suggest you do the same.