Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Star Motor Cars
Houston, TX
635 Reviews
Finding the Right Luxury Vehicle
Has Never Been Easier
Here at Star Motor Cars, our purpose is simple: To rise above the status quo and provide the best luxury car buying experience imaginable. Is achieving this goal a quick or simple process? Of course not. However, the men and women who proudly stand behind the Star Motor Cars name are dedicated to do whatever it takes to not only meet this standard of excellence, but to surpass it.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 635 reviews
May 27, 2025
My wife loves her new car. Very pleasant, no nonsense, left feeling great about my purchase and overall experience. Very pleasant, no nonsense, left feeling great about my purchase and overall experience. More
by ssala44
Verified CustomerEmployees Worked With
May 26, 2025
I’m 74 and have purchased many cars. Clay was the best salesman I ever had. From the moment I first called to the end of the purchase process he was honest, straightforward and helpful. Clay was the best salesman I ever had. From the moment I first called to the end of the purchase process he was honest, straightforward and helpful. I would not hesitate to buy another car from him in the future. And I hope I do! More
by ed.banner
Employees Worked With
Other Employees :
Steve. A former employee in service that I miss.
May 24, 2025
Clay is awesome, he’s a pleasure to work with and finding car we wanted- made car buying easy! car we wanted- made car buying easy! More
by Vabanner
Employees Worked With
May 23, 2025
THE HIGHLY PROFESSIONAL AND KIND SERVICE THAT I RECEIVED FROM CARLOS GARZA IN SERVICE AND FROM THE NICE CASHIER WITH EYEGLASSES AND FROM MY SALESMAN JORGE QUINTERO WAS SECOND TO NONE FROM CARLOS GARZA IN SERVICE AND FROM THE NICE CASHIER WITH EYEGLASSES AND FROM MY SALESMAN JORGE QUINTERO WAS SECOND TO NONE More
by Bgritz2468
Employees Worked With
Other Employees :
Carlos garza and the nice lady with the glasses cashier
May 23, 2025
Brought my car in at 11:00 when my check engine light came on. Carlos said they would check out the car and call me. My car was ready by 3:30 and clean. Very pleased with the fast service came on. Carlos said they would check out the car and call me. My car was ready by 3:30 and clean. Very pleased with the fast service More
by HILLFAM05
Employees Worked With
Service Dept
May 16, 2025
Service, a huge disappointment, unprofessional, unfriendly, get defensive and are condescending. I have never had this type of experience at any dealer in 3 States. Unresolved issue after 4 repai unfriendly, get defensive and are condescending. I have never had this type of experience at any dealer in 3 States. Unresolved issue after 4 repair attempts. First they found nothing, until I showed them photos and then 3 attempts later, still no resolve. I was told oil leaks are common in cars, although, oddly, I've never had a car that had oil leaks. I have moved my Mercedes to a new dealer for service and will not buy another car from Star. I equate my experience to a leadership issue that starts at the top and a culture that is not service oriented. Quite unbelievable. More
by gsnord1991
Employees Worked With
Mike in service, the service manager, Star Motors owner.
May 15, 2025
I live in the North end of Houston but I only go to Star because of their service department. Theresa has always done an excellent job and I would never go anywhere else.She cares and I feel it. because of their service department. Theresa has always done an excellent job and I would never go anywhere else.She cares and I feel it. More
by RCANADY.EYES
Employees Worked With
Thersa Smart is a perfect example of a great employee.
