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Star Motor Cars - Service Center

Houston, TX

4.8
406 Reviews

406 Reviews of Star Motor Cars - Service Center

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May 28, 2025

My service advisor, Carlos Garza, had the parts ready to go when I brought my car in for repair. I learned to trust him when he says something needs to be done and when it’s not. Above all, I feel the Star More

by GLENNGJENNINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Garza, Service Department
May 27, 2025

Outstanding Service at top speed. Really appreciate all of the help and effort from Star service personnel. Thank you Teresa Smart! More

by PETER74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Smart
May 27, 2025

All of the staff I encountered were willing to help and were also kind and attentive. More

by RRIVIERA97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
May 23, 2025

THE HIGHLY PROFESSIONAL AND KIND SERVICE THAT I RECEIVED FROM CARLOS GARZA IN SERVICE AND FROM THE NICE CASHIER WITH EYEGLASSES AND FROM MY SALESMAN JORGE QUINTERO WAS SECOND TO NONE More

by Bgritz2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Seureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos garza and the nice lady with the glasses cashier
May 23, 2025

Brought my car in at 11:00 when my check engine light came on. Carlos said they would check out the car and call me. My car was ready by 3:30 and clean. Very pleased with the fast service More

by HILLFAM05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
May 23, 2025

Very attentive customer service by Carlos,quick, attentive, quick and professional. Nice service at front desk by Diana. More

by alicesorkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Star Aston Martin service has always been super responsive. Kevin and Tim are always prompt. More

by Bill Albrecht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Duer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Jose was great. Kept me informed on everything that was going on with my Emira. More

by anand.maru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
May 15, 2025

I live in the North end of Houston but I only go to Star because of their service department. Theresa has always done an excellent job and I would never go anywhere else.She cares and I feel it. More

by RCANADY.EYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thersa Smart is a perfect example of a great employee.
May 15, 2025

I had a problem with 2 cars at the same time. Star expedited service/repair on thwe first and returned it to me while they also quickly worked on the other. Amazing turnaround! More

by PETER74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Martini , Teresa Smart
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