Star Motor Cars - Service Center

Found a nail in my tire dropped by without an appointment. Carlos my service advisor was on it. He ordered a new tire and confirmed it was covered under my tire and wheel coverage policy. The tir appointment. Carlos my service advisor was on it. He ordered a new tire and confirmed it was covered under my tire and wheel coverage policy. The tire came in the next morning and he had me driving out in no time and he took care of the tire claim behind the scenes. Now that is service! More

Brought the car in with an unplanned issue on the lock for the back hatch. Teresa is my service rep and she was there to help me. Checked to see if the part was available and it was all fixed in a few for the back hatch. Teresa is my service rep and she was there to help me. Checked to see if the part was available and it was all fixed in a few hours. The service department is always very accommodating. Normally I come in with an appointment, but I also found out they are great without an appointment. . More

My service advisor and mechanic at star are the best! They are the reason we keep coming back. They are the reason we keep coming back. More

Carlos is excellent. Every time I take my car, he is helpful and very reliable. Every time I take my car, he is helpful and very reliable. More

Carlos Garza was great. He is knowledgeable, accommodating, accessible and very pleasant. That says it all. He is knowledgeable, accommodating, accessible and very pleasant. That says it all. More

I did not purchase my vehicle at Star Motor Cars SMC) and thus my experiences with SMC is limited to the service department. I exclusively work with Teresa Smart at the service desk and Billy Smart is my tec thus my experiences with SMC is limited to the service department. I exclusively work with Teresa Smart at the service desk and Billy Smart is my technician. It is a direct result of the care, attention, and service I receive when I bring in my vehicle, or any of the four other Mercedes vehicles within my immediate family to SMC and work with Teresa and Billy. More

I like the fact that Star Motors is locally owned and that their staff stay with them for a long time. Teresa Smart has been a great service advisor since I began using her after my previous service adv that their staff stay with them for a long time. Teresa Smart has been a great service advisor since I began using her after my previous service advisor retired. She is very knowledgeable about the cars and very friendly. More

The entire team is clearly dedicated to their craft and care a lot about customers having a positive experience with their cars! Bradley is extremely knowledgeable and goes the extra mile. care a lot about customers having a positive experience with their cars! Bradley is extremely knowledgeable and goes the extra mile. More

Teresa Sharp is great and other service staff are also. We’ve been customers of Star for over 40 years. We’ve been customers of Star for over 40 years. More

Reliable and efficient. Professional service. I did have to wait to make an appointment for a few weeks because of lack of a loaner car however, which was inconvenient for m Professional service. I did have to wait to make an appointment for a few weeks because of lack of a loaner car however, which was inconvenient for me. More